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NPS
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Maropost
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About Maropost's Brand
Global provider of SAAS products across Ecommerce, Retail, Marketing Automation and Helpdesk. Among its major competitors, Maropost is ranked in 9th place for NPS while Klaviyo is 1st, and Gorgias is 2nd.
Brand at a Glance
3.9/5
Product Quality
4.5/5
Pricing
3.7/5
Customer Service
Maropost Ranking
- #4 / 4 of its competitors
Maropost NPS
Maropost's Net Promoter Score (NPS) is a -1 with 37% Promoters, 25% Passives, and 38% Detractors. Net Promoter Score tracks whether Maropost's customers would recommend using the product based on a scale of -100 to 100.
Maropost Overall NPS
| 37% | Promoters |
|---|---|
| 25% | Passives |
| 38% | Detractors |
Maropost NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
How Other Brands Compare
Maropost is ranked #4 for NPS among its competitors. Klaviyo and Zendesk come in first and second, with Shopify coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Maropost NPS by Usage
Maropost's NPS was rated 0 points by customers who have used Maropost's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Maropost NPS vs. Competitors
Compared to its competitors, Maropost's NPS is rated right below Magento.
| COMPANY | NPS Score | |
|---|---|---|
 | Klaviyo | 47 |
 | Gorgias | 43 |
 | Zendesk | 41 |
 | Shopify | 33 |
 | Bigcommerce | 28 |
 | Emarsys | 20 |
 | Lightspeed | 19 |
 | Magento | 11 |
| Maropost | -1 |
Maropost Product Quality
3.9/5
Maropost has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Maropost Product Information
Maropost serves markets in the United States and Canada. Maropost supports Web devices and offers products for small, medium, and large sized businesses.
Maropost’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Maropost's product the highest.
- Website
- http://www.maropost.com/
- Company Size
- 201-500 Employees
Industry
Information Services
Tech
Ecommerce and Marketplaces
FinTech
SaaS
Languages Supported
English
Product Type
Email Marketing Software
Campaign Management Software
Quick Insights into Maropost Product Quality
Maropost's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry.
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Ranked Maropost Product Quality the Highest
Maropost Product Quality Score by Usage
Maropost's Product Quality score was rated 3 stars by customers who have used Maropost's products/services for Less than 1 Year.
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Maropost Product Quality Score by Industry
Maropost's Product Quality score was rated 3.5 stars by Marketing, Advertising and Research industry customers.
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Maropost Product Quality vs. Competitors
Compared to its competitors, Maropost's Product Quality score is rated right above Lightspeed, and is preceded by Emarsys.
| COMPANY | Product Quality Score | |
|---|---|---|
| Gorgias | 4.4/5 |
| Zendesk | 4.2/5 |
| Klaviyo | 4.1/5 |
| Bigcommerce | 4.1/5 |
| Shopify | 4/5 |
| Magento | 3.9/5 |
| Emarsys | 3.9/5 |
| Maropost | 3.9/5 |
| Lightspeed | 3.3/5 |
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VS
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Maropost Pricing
Maropost ROI & Value For Money
4.5/5
Maropost has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Maropost Pricing Plans
Maropost has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Maropost?
Small Businesses
Medium Businesses
Large Enterprises
Maropost Pricing vs. Competitors
Compared to its competitors, Maropost's ROI score is rated right above Klaviyo.
| COMPANY | Pricing Score | |
|---|---|---|
| Maropost | 4.5/5 |
| Klaviyo | 4.3/5 |
| Zendesk | 4/5 |
| Shopify | 4/5 |
| Bigcommerce | 3.9/5 |
| Magento | 3.8/5 |
| Emarsys | 3.7/5 |
| Gorgias | 3.6/5 |
| Lightspeed | 3.2/5 |
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Maropost Customer Service
3.7/5
Maropost has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Maropost's Customer Service
Address
180 University Ave Suite 5002, M5H 0A2 Canada
Website
http://www.maropost.com/
Phone Number
8884383152
Maropost Customer Service vs. Competitors
Compared to its competitors, Maropost's Customer Service score is rated right above Lightspeed, and is preceded by Emarsys.
| COMPANY | Customer Service Score | |
|---|---|---|
| Zendesk | 4/5 |
| Shopify | 4/5 |
| Gorgias | 4/5 |
| Klaviyo | 3.9/5 |
| Bigcommerce | 3.7/5 |
| Emarsys | 3.7/5 |
| Maropost | 3.7/5 |
| Lightspeed | 3.2/5 |
| Magento | 3/5 |
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Consumer vs. Employees
Maropost scored a -1 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Maropost would recommend the brand to a friend. ENPS measures how likely Maropost employees would recommend working at Maropost to a friend.
Net Promoter Score
-1
NPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
