49
NPS
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Mad Mimi
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About Mad Mimi's Brand
Among its major competitors, Mad Mimi is ranked in 1st place for NPS while MailChimp is 2nd, and Campaign Monitor is 3rd.
Brand at a Glance
4/5
Product Quality
4.2/5
Pricing
5/5
Customer Service
Mad Mimi Ranking
- #1 / 4 of its competitors
Mad Mimi NPS
Mad Mimi's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Mad Mimi's customers would recommend using the product based on a scale of -100 to 100.
Mad Mimi Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Mad Mimi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 49 | Aug 2020 | 49 |
How Other Brands Compare
Mad Mimi is ranked first for NPS among its competitors. MailChimp and Campaign Monitor come in second and third, with Sailthru coming in at #4.
Mad Mimi |  MailChimp |  Sailthru |  Campaign Monitor | |
| Global Ranking | #- | #637 | #- | #- |
| NPS | 49 | 47 | -29 | 34 |
| Valuation Updated every 24 hours for public companies | - | - | $150.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mad Mimi NPS by Usage
Mad Mimi's NPS was rated 62 points by customers who have used Mad Mimi's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 62 | Less than 1 Year | 62 |
Mad Mimi NPS vs. Competitors
Compared to its competitors, Mad Mimi's NPS is rated right above MailChimp.
| COMPANY | NPS Score | |
|---|---|---|
| Mad Mimi | 49 |
| MailChimp | 47 |
| Campaign Monitor | 34 |
 | GetResponse | 27 |
 | iContact | 4 |
 | Constant Contact | -7 |
| Sailthru | -29 |
Mad Mimi Product Quality
4/5
Mad Mimi has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Mad Mimi Product Information
Mad Mimi serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Mad Mimi supports Web devices and offers products for small, medium, and large sized businesses.
Mad Mimi’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://madmimi.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Enterprise
SaaS
Languages Supported
English
Product Type
Email Marketing Software
Mad Mimi Product Quality vs. Competitors
Compared to its competitors, Mad Mimi's Product Quality score is rated right above GetResponse, and is preceded by iContact.
| COMPANY | Product Quality Score | |
|---|---|---|
| Campaign Monitor | 4.2/5 |
| MailChimp | 4.1/5 |
| iContact | 4.1/5 |
| Mad Mimi | 4/5 |
| GetResponse | 3.9/5 |
| Sailthru | 3.6/5 |
| Constant Contact | 3.1/5 |
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Mad Mimi Pricing
Mad Mimi ROI & Value For Money
4.2/5
Mad Mimi has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Mad Mimi Pricing Plans
Mad Mimi has a pricing structure that accommodates small, medium, and large businesses. Starting from $10/month, Mad Mimi uses a subscription model and offers the following: Pro: $42/month, Silver: $199/month, and Gold: $1049/month. For the users that are not ready to commit yet, Mad Mimi also offers a free trial.
Who Uses Mad Mimi?
Small Businesses
Medium Businesses
Large Enterprises
Mad Mimi Pricing vs. Competitors
Compared to its competitors, Mad Mimi's ROI score is rated right above MailChimp.
| COMPANY | Pricing Score | |
|---|---|---|
| Mad Mimi | 4.2/5 |
| MailChimp | 4.1/5 |
| Campaign Monitor | 4/5 |
| GetResponse | 4/5 |
| iContact | 4/5 |
| Sailthru | 3.1/5 |
| Constant Contact | 3/5 |
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Mad Mimi Customer Service
5/5
Mad Mimi has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Mad Mimi's Customer Service
Address
172 Fifth Avenue 1, Suite 13, Brooklyn, NY
Website
https://madmimi.com
Mad Mimi Customer Service vs. Competitors
Compared to its competitors, Mad Mimi's Customer Service score is rated right above MailChimp.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mad Mimi | 5/5 |
| MailChimp | 3.9/5 |
| GetResponse | 3.7/5 |
| Sailthru | 3.2/5 |
| iContact | 2.9/5 |
| Campaign Monitor | 2.7/5 |
| Constant Contact | 2/5 |
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