-80
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Manta
Marketing or Exec? Claim Your Free Account
About Manta's Brand
Manta is an online community for small businesses, facilitating connections and promotional activities. Among its major competitors, Manta is ranked in 7th place for NPS while Barrett Business Services is 1st, and eClerx Services is 2nd.
Brand at a Glance
60%
Customer Loyalty
2.6/5
Product Quality
2.2/5
Pricing
2.1/5
Customer Service
Manta Ranking
- #4 / 4 of its competitors
Manta NPS
Manta's Net Promoter Score (NPS) is a -80 with 0% Promoters, 20% Passives, and 80% Detractors. Net Promoter Score tracks whether Manta's customers would recommend using the product based on a scale of -100 to 100.
Manta Overall NPS
| 0% | Promoters |
|---|---|
| 20% | Passives |
| 80% | Detractors |
Manta NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 0 | Sep 2020 | 0 |
Dec 2021 -50 | Dec 2021 | -50 |
Jan 2022 -66 | Jan 2022 | -66 |
Mar 2023 -75 | Mar 2023 | -75 |
Apr 2024 -80 | Apr 2024 | -80 |
How Other Brands Compare
Manta is ranked #4 for NPS among its competitors. Barrett Business Services and CDW Corporation come in first and second, with Dun & Bradstreet coming in at third.
Manta |  CDW Corporation |  Dun & Bradstreet |  Barrett Business Services | |
| Global Ranking | #- | #956 | #- | #- |
| NPS | -80 | 20 | -21 | 100 |
| Valuation Updated every 24 hours for public companies | - | $23.37B | $9.96B | $541.41M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Manta NPS vs. Competitors
Compared to its competitors, Manta's NPS is rated right below Dun & Bradstreet.
| COMPANY | NPS Score | |
|---|---|---|
| Barrett Business Services | 100 |
 | eClerx Services | 30 |
 | CB Insights | 25 |
| CDW Corporation | 20 |
 | Hexaware Technologies | 11 |
 | CB Technologies | N/A |
| Dun & Bradstreet | -21 |
| Manta | -80 |
Manta Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Manta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Manta Customer Loyalty vs. Competitors
Compared to its competitors, Manta's Customer Loyalty score is rated right above Barrett Business Services, and is preceded by CB Insights.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| eClerx Services | 90% |
| Hexaware Technologies | 83% |
| CDW Corporation | 71% |
| Dun & Bradstreet | 71% |
| CB Insights | 61% |
| Manta | 60% |
| Barrett Business Services | 55% |
| CB Technologies | N/A |
Unlock Manta Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Manta Customer Loyalty vs. Competitors data and gain insights into your customers today.
Manta Product Quality
2.6/5
Manta has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Manta's overall Product Quality score rated by its users and customers.
Manta Product Information
Manta’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.manta.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Content
Enterprise
SaaS
Social
Manta Product Quality vs. Competitors
Compared to its competitors, Manta's Product Quality score is rated right above CB Technologies, and is preceded by Dun & Bradstreet.
| COMPANY | Product Quality Score | |
|---|---|---|
| Barrett Business Services | 4.5/5 |
| eClerx Services | 3.5/5 |
| CB Insights | 3.5/5 |
| CDW Corporation | 3.5/5 |
| Hexaware Technologies | 3.5/5 |
| Dun & Bradstreet | 3/5 |
| Manta | 2.6/5 |
| CB Technologies | N/A |
Unlock Manta Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Manta Product Quality vs. Competitors data and gain insights into your customers today.
Manta Pricing
Manta ROI & Value For Money
2.2/5
Manta has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Manta's overall ROI score rated by its users and customers.
Manta Pricing vs. Competitors
Compared to its competitors, Manta's ROI score is rated right above CB Technologies, and is preceded by Dun & Bradstreet.
| COMPANY | Pricing Score | |
|---|---|---|
| Barrett Business Services | 4/5 |
| CDW Corporation | 3.8/5 |
| eClerx Services | 3.7/5 |
| Hexaware Technologies | 3.6/5 |
| CB Insights | 3.4/5 |
| Dun & Bradstreet | 2.9/5 |
| Manta | 2.2/5 |
| CB Technologies | N/A |
Unlock Manta ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Manta ROI vs. Competitors data and gain insights into your customers today.
Manta Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Manta Customer Satisfaction vs. Competitors
Compared to its competitors, Manta's Customer Satisfaction score is rated right above CB Technologies, and is preceded by Dun & Bradstreet.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Barrett Business Services | 100% |
| Hexaware Technologies | 84% |
| eClerx Services | 63% |
| CDW Corporation | 56% |
| CB Insights | 55% |
| Dun & Bradstreet | 51% |
| Manta | 0% |
| CB Technologies | 0% |
Unlock Manta Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Manta Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Manta Customer Service
2.1/5
Manta has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Manta's overall Customer Service score rated by its users and customers.
About Manta's Customer Service
Address
8760 Orion Place, Suite 200, Columbus, OH
Website
http://www.manta.com
Manta Customer Service vs. Competitors
Compared to its competitors, Manta's Customer Service score is rated right above CB Technologies, and is preceded by Dun & Bradstreet.
| COMPANY | Customer Service Score | |
|---|---|---|
| Barrett Business Services | 4.2/5 |
| eClerx Services | 4.2/5 |
| Hexaware Technologies | 3.9/5 |
| CDW Corporation | 3.8/5 |
| CB Insights | 3.5/5 |
| Dun & Bradstreet | 2.9/5 |
| Manta | 2.1/5 |
| CB Technologies | N/A |
Unlock Manta Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Manta Customer Service vs. Competitors data and gain insights into your customers today.
Manta as an Employer
3.9/5
Manta has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Manta scored a -80 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Manta would recommend the brand to a friend. ENPS measures how likely Manta employees would recommend working at Manta to a friend.
Net Promoter Score
-80
NPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 60% | Promoters |
|---|---|
| 40% | Passive |
| 0% | Detractors |
