-25
NPS
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Meitu
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About Meitu's Brand
Meitu offers free image and video apps for iOS and Android platforms. Among its major competitors, Meitu is ranked in 5th place for NPS while Xiaomi Technology is 1st, and IMI is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Meitu Ranking
- #4 / 4 of its competitors
Meitu NPS
Meitu's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Meitu's customers would recommend using the product based on a scale of -100 to 100.
Meitu Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Meitu NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Mar 2023 -66 | Mar 2023 | -66 |
May 2023 -25 | May 2023 | -25 |
How Other Brands Compare
Meitu is ranked #4 for NPS among its competitors. Xiaomi Technology and IMI come in first and second, with Baidu coming in at third.
Meitu |  Xiaomi Technology |  Baidu |  IMI | |
| Global Ranking | #- | #714 | #- | #- |
| NPS | -25 | 43 | -6 | 38 |
| Valuation Updated every 24 hours for public companies | - | - | $38.98B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Meitu Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Meitu users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Meitu Customer Loyalty vs. Competitors
Compared to its competitors, Meitu's Customer Loyalty score is rated right above 500px, and is preceded by Baidu.
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Meitu Product Quality
3.7/5
Meitu has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Meitu Product Information
Meitu’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.meitu.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Media
Mobile App
SaaS
Social
Sports & Entertainment
Meitu Product Quality vs. Competitors
Compared to its competitors, Meitu's Product Quality score is rated right above Tencent, and is preceded by IMI.
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Meitu Pricing
Meitu ROI & Value For Money
3.5/5
Meitu has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Meitu Pricing vs. Competitors
Compared to its competitors, Meitu's ROI score is rated right above Baidu, and is preceded by Tencent.
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Meitu Customer Satisfaction (CSAT)
Meitu Customer Satisfaction (CSAT) Score
50 / 100
Meitu has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Meitu Customer Satisfaction vs. Competitors
Compared to its competitors, Meitu's Customer Satisfaction score is rated right above 500px, and is preceded by Baidu.
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Meitu Customer Service
3.5/5
Meitu has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Meitu's Customer Service
Address
Xiamen Software Park, Building 6, Unit 2, WangHai 1-3, 361008 China
Website
http://www.meitu.com
Meitu Customer Service vs. Competitors
Compared to its competitors, Meitu's Customer Service score is rated right above Baidu, and is preceded by Tencent.
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Meitu as an Employer
2.2/5
Meitu has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Meitu scored a -25 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Meitu would recommend the brand to a friend. ENPS measures how likely Meitu employees would recommend working at Meitu to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
