0
NPS
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Meridian Bioscience
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About Meridian Bioscience's Brand
Among its major competitors, Meridian Bioscience is ranked in 7th place for NPS while True Health Diagnostics is 1st, and Illumina is 2nd.Their current market cap is $1.04B
Brand at a Glance
73%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Meridian Bioscience Ranking
- #4 / 4 of its competitors
Meridian Bioscience NPS
Meridian Bioscience's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether Meridian Bioscience's customers would recommend using the product based on a scale of -100 to 100.
Meridian Bioscience Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
Meridian Bioscience NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Sep 2022 -50 | Sep 2022 | -50 |
Apr 2024 0 | Apr 2024 | 0 |
Sep 2024 0 | Sep 2024 | 0 |
How Other Brands Compare
Meridian Bioscience is ranked #4 for NPS among its competitors. Illumina and Danaher come in first and second, with Cepheid coming in at third. Among those competitors, it is the lowest valued company behind Danaher.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Meridian Bioscience NPS vs. Competitors
Compared to its competitors, Meridian Bioscience's NPS is rated right below Sartorius.
| COMPANY | NPS Score | |
|---|---|---|
 | True Health Diagnostics | 100 |
 | Illumina | 26 |
 | Danaher | 24 |
 | Cepheid | 19 |
 | Agilent Technologies | 17 |
 | Sartorius | 10 |
| Meridian Bioscience | 0 |
Meridian Bioscience Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Meridian Bioscience users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Meridian Bioscience Customer Loyalty vs. Competitors
Compared to its competitors, Meridian Bioscience's Customer Loyalty score is rated right above Sartorius, and is preceded by Cepheid.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| True Health Diagnostics | 100% |
| Agilent Technologies | 81% |
| Illumina | 73% |
| Cepheid | 73% |
| Meridian Bioscience | 73% |
| Sartorius | 70% |
| Danaher | 67% |
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Meridian Bioscience Product Quality
4.1/5
Meridian Bioscience has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Meridian Bioscience Product Information
Meridian Bioscience’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Meridian Bioscience Product Quality vs. Competitors
Compared to its competitors, Meridian Bioscience's Product Quality score is rated right above Agilent Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Meridian Bioscience | 4.1/5 |
| Agilent Technologies | 4/5 |
| Cepheid | 3.9/5 |
| Illumina | 3.9/5 |
| Danaher | 3.8/5 |
| Sartorius | 3.7/5 |
| True Health Diagnostics | 2.7/5 |
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Meridian Bioscience Pricing
Meridian Bioscience ROI & Value For Money
3.7/5
Meridian Bioscience has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Meridian Bioscience Pricing vs. Competitors
Compared to its competitors, Meridian Bioscience's ROI score is rated right above True Health Diagnostics, and is preceded by Danaher.
| COMPANY | Pricing Score | |
|---|---|---|
| Cepheid | 4.1/5 |
| Agilent Technologies | 4/5 |
| Sartorius | 3.9/5 |
| Illumina | 3.9/5 |
| Danaher | 3.9/5 |
| Meridian Bioscience | 3.7/5 |
| True Health Diagnostics | 2.7/5 |
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Meridian Bioscience Customer Satisfaction (CSAT)
Meridian Bioscience Customer Satisfaction (CSAT) Score
100 / 100
Meridian Bioscience has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Meridian Bioscience Customer Satisfaction vs. Competitors
Compared to its competitors, Meridian Bioscience's Customer Satisfaction score is rated right above Sartorius, and is preceded by True Health Diagnostics.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| True Health Diagnostics | 100% |
| Meridian Bioscience | 100% |
| Sartorius | 76% |
| Agilent Technologies | 74% |
| Danaher | 73% |
| Illumina | 72% |
| Cepheid | 63% |
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Meridian Bioscience Customer Service
3.7/5
Meridian Bioscience has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Meridian Bioscience's Customer Service
Website
http://www.meridianbioscience.com
Meridian Bioscience Customer Service vs. Competitors
Compared to its competitors, Meridian Bioscience's Customer Service score is rated right above Sartorius, and is preceded by Danaher.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cepheid | 4.1/5 |
| Agilent Technologies | 4.1/5 |
| Illumina | 3.9/5 |
| Danaher | 3.8/5 |
| Meridian Bioscience | 3.7/5 |
| Sartorius | 3.6/5 |
| True Health Diagnostics | 1.5/5 |
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Meridian Bioscience as an Employer
2.5/5
Meridian Bioscience has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Meridian Bioscience scored a 0 for Net Promoter Score and a -56 for Employee Net Promoter Score. NPS gauges how likely a customer of Meridian Bioscience would recommend the brand to a friend. ENPS measures how likely Meridian Bioscience employees would recommend working at Meridian Bioscience to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-56
eNPS Score
| 11% | Promoters |
|---|---|
| 22% | Passive |
| 67% | Detractors |
