50
NPS
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Metso
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About Metso's Brand
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. Among its major competitors, Metso is ranked in 1st place for NPS while Valmet is 2nd, and FLSmidth is 3rd.
Brand at a Glance
100%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3.5/5
Customer Service
Metso Ranking
- #1 / 4 of its competitors
Metso NPS
Metso's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Metso's customers would recommend using the product based on a scale of -100 to 100.
Metso Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Metso NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
May 2023 33 | May 2023 | 33 |
Aug 2023 50 | Aug 2023 | 50 |
How Other Brands Compare
Metso is ranked first for NPS among its competitors. FLSmidth and John Deere come in second and third, with Rio Tinto coming in at #4.
Metso |  John Deere |  Rio Tinto |  FLSmidth | |
| Global Ranking | #- | #187 | #- | #- |
| NPS | 50 | 26 | 12 | 33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $116.64B | $146.69B | $5.14B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Metso NPS vs. Competitors
Compared to its competitors, Metso's NPS is rated right above Valmet.
| COMPANY | NPS Score | |
|---|---|---|
| Metso | 50 |
 | Valmet | 34 |
| FLSmidth | 33 |
| John Deere | 26 |
 | MRC Global | 25 |
| Rio Tinto | 12 |
 | Terex | -29 |
Metso Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Metso users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Metso Customer Loyalty vs. Competitors
Compared to its competitors, Metso's Customer Loyalty score is rated right above Terex.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Metso | 100% |
| Terex | 85% |
| Valmet | 83% |
| John Deere | 82% |
| FLSmidth | 76% |
| Rio Tinto | 76% |
| MRC Global | 71% |
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Metso Product Quality
3.4/5
Metso has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Metso Product Information
Metso’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.metso.com
- Company Size
- 10,000+ Employees
Industry
Mining and Metals
Metso Product Quality vs. Competitors
Compared to its competitors, Metso's Product Quality score is rated right below FLSmidth.
| COMPANY | Product Quality Score | |
|---|---|---|
| John Deere | 3.9/5 |
| Valmet | 3.7/5 |
| Rio Tinto | 3.7/5 |
| MRC Global | 3.5/5 |
| Terex | 3.5/5 |
| FLSmidth | 3.4/5 |
| Metso | 3.4/5 |
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Metso Pricing
Metso ROI & Value For Money
3.1/5
Metso has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Metso Pricing vs. Competitors
Compared to its competitors, Metso's ROI score is rated right below MRC Global.
| COMPANY | Pricing Score | |
|---|---|---|
| John Deere | 3.8/5 |
| Rio Tinto | 3.7/5 |
| Terex | 3.6/5 |
| FLSmidth | 3.4/5 |
| Valmet | 3.4/5 |
| MRC Global | 3.3/5 |
| Metso | 3.1/5 |
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Metso Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Metso Customer Satisfaction vs. Competitors
Compared to its competitors, Metso's Customer Satisfaction score is rated right below Terex.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Valmet | 100% |
| FLSmidth | 82% |
| John Deere | 74% |
| MRC Global | 72% |
| Rio Tinto | 68% |
| Terex | 50% |
| Metso | 0% |
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Metso Customer Service
3.5/5
Metso has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Metso's Customer Service
Address
9 Rauhalanpuisto, Espoo 02230 Finland
Website
https://www.metso.com
Phone Number
+358501234567
Metso's Social Links
Metso Customer Service vs. Competitors
Compared to its competitors, Metso's Customer Service score is rated right above Valmet, and is preceded by John Deere.
| COMPANY | Customer Service Score | |
|---|---|---|
| Rio Tinto | 3.8/5 |
| John Deere | 3.8/5 |
| Metso | 3.5/5 |
| Valmet | 3.4/5 |
| FLSmidth | 3.4/5 |
| MRC Global | 3.4/5 |
| Terex | 3.2/5 |
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Metso as an Employer
4.7/5
Metso has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Metso scored a 50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Metso would recommend the brand to a friend. ENPS measures how likely Metso employees would recommend working at Metso to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
