100
NPS
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MFGS, Inc.
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About MFGS, Inc. Brand
MFGS, Inc. is the trusted advisor to the U.S. government, its partners, and system integrators for achieving optimal efficiency throughout an agency’s enterprise software architecture. We bring a comprehensive portfolio of enterprise-grade software solutions and a deep understanding of how U.S. federal government agencies operate to support your entire automated product development capability, enabling you to securely Plan, Build, Deliver, and Run your mission. Among its major competitors, MFGS, Inc. is ranked in 1st place for NPS while Elastic is 2nd, and Checkmarx is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
MFGS, Inc. Ranking
- #1 / 4 of its competitors
MFGS, Inc. NPS
MFGS, Inc.'s Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether MFGS, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
MFGS, Inc. Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
MFGS, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
How Other Brands Compare
MFGS, Inc. is ranked first for NPS among its competitors. Splunk and ServiceNow come in second and third, with Red Hat coming in at #4.
MFGS, Inc. |  Red Hat |  ServiceNow |  Splunk | |
| Global Ranking | #- | #258 | #331 | #458 |
| NPS | 100 | 38 | 44 | 45 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $115.73B | $22.65B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MFGS, Inc. NPS vs. Competitors
Compared to its competitors, MFGS, Inc.'s NPS is rated right above Elastic.
| COMPANY | NPS Score | |
|---|---|---|
| MFGS, Inc. | 100 |
 | Elastic | 50 |
 | Checkmarx | 46 |
| Splunk | 45 |
| ServiceNow | 44 |
 | SolarWinds | 40 |
| Red Hat | 38 |
MFGS, Inc. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MFGS, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MFGS, Inc. Customer Loyalty vs. Competitors
Compared to its competitors, MFGS, Inc.'s Customer Loyalty score is rated right above ServiceNow.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MFGS, Inc. | 100% |
| ServiceNow | 86% |
| Splunk | 83% |
| Red Hat | 79% |
| Elastic | 78% |
| Checkmarx | 77% |
| SolarWinds | 62% |
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MFGS, Inc. Product Quality
5/5
MFGS, Inc. has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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MFGS, Inc. Product Information
MFGS, Inc.’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.mfgsinc.com/
- Company Size
- 51-200 Employees
Industry
Tech
MFGS, Inc. Product Quality vs. Competitors
Compared to its competitors, MFGS, Inc.'s Product Quality score is rated right above Splunk.
| COMPANY | Product Quality Score | |
|---|---|---|
| MFGS, Inc. | 5/5 |
| Splunk | 4.2/5 |
| ServiceNow | 4.2/5 |
| Elastic | 4.1/5 |
| Red Hat | 4/5 |
| SolarWinds | 3.8/5 |
| Checkmarx | 3.6/5 |
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MFGS, Inc. Pricing
MFGS, Inc. ROI & Value For Money
5/5
MFGS, Inc. has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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MFGS, Inc. Pricing vs. Competitors
Compared to its competitors, MFGS, Inc.'s ROI score is rated right above Elastic.
| COMPANY | Pricing Score | |
|---|---|---|
| MFGS, Inc. | 5/5 |
| Elastic | 4.1/5 |
| Splunk | 4.1/5 |
| ServiceNow | 4.1/5 |
| Red Hat | 4/5 |
| SolarWinds | 3.8/5 |
| Checkmarx | 3.8/5 |
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MFGS, Inc. Customer Satisfaction (CSAT)
MFGS, Inc. Customer Satisfaction (CSAT) Score
100 / 100
MFGS, Inc. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MFGS, Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, MFGS, Inc.'s Customer Satisfaction score is rated right above ServiceNow.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MFGS, Inc. | 100% |
| ServiceNow | 83% |
| Checkmarx | 78% |
| Splunk | 78% |
| Red Hat | 76% |
| Elastic | 74% |
| SolarWinds | 52% |
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MFGS, Inc. Customer Service
5/5
MFGS, Inc. has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About MFGS, Inc.'s Customer Service
Address
1430 Spring Hill Rd, Suite 401, Mclean, VA 22102
Website
https://www.mfgsinc.com/
Phone Number
(844) 634-7462
MFGS, Inc.'s Social Links
MFGS, Inc. Customer Service vs. Competitors
Compared to its competitors, MFGS, Inc.'s Customer Service score is rated right above ServiceNow.
| COMPANY | Customer Service Score | |
|---|---|---|
| MFGS, Inc. | 5/5 |
| ServiceNow | 4.1/5 |
| Splunk | 4.1/5 |
| Elastic | 4/5 |
| Red Hat | 4/5 |
| Checkmarx | 3.6/5 |
| SolarWinds | 3.1/5 |
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MFGS, Inc. as an Employer
4.5/5
MFGS, Inc. has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
MFGS, Inc. scored a 100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of MFGS, Inc. would recommend the brand to a friend. ENPS measures how likely MFGS, Inc. employees would recommend working at MFGS, Inc. to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
