-35
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
NVR
Marketing or Exec? Claim Your Free Account
About NVR's Brand
NVR, Inc. (NVR) is a homebuilder in the United States. Among its major competitors, NVR is ranked in 4th place for NPS while Micron Technology is 1st, and Ellucian is 2nd.Their current market cap is $18.74B
Brand at a Glance
50%
Customer Loyalty
2.1/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
NVR Ranking
- #3 / 4 of its competitors
NVR NPS
NVR's Net Promoter Score (NPS) is a -35 with 27% Promoters, 11% Passives, and 62% Detractors. Net Promoter Score tracks whether NVR's customers would recommend using the product based on a scale of -100 to 100.
NVR Overall NPS
| 27% | Promoters |
|---|---|
| 11% | Passives |
| 62% | Detractors |
NVR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -35 | Jun 2024 | -35 |
Jul 2024 -33 | Jul 2024 | -33 |
Aug 2024 -35 | Aug 2024 | -35 |
Sep 2024 -33 | Sep 2024 | -33 |
Oct 2024 -33 | Oct 2024 | -33 |
Nov 2024 -36 | Nov 2024 | -36 |
Jan 2025 -34 | Jan 2025 | -34 |
Feb 2025 -34 | Feb 2025 | -34 |
Apr 2025 -32 | Apr 2025 | -32 |
May 2025 -32 | May 2025 | -32 |
Nov 2025 -34 | Nov 2025 | -34 |
Dec 2025 -35 | Dec 2025 | -35 |
How Other Brands Compare
NVR is ranked third for NPS among its competitors. Micron Technology and Lennar come in first and second, with D.R. Horton coming in at #4. Among those competitors, it is the lowest valued company behind Micron Technology.
NVR |  Micron Technology |  D.R. Horton |  Lennar | |
| Global Ranking | #- | #392 | #- | #- |
| NPS | -35 | 20 | -53 | -20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $18.74B | $105.13B | $38.89B | $26.76B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NVR NPS by Gender
Male customers rated NVR's NPS 41 points higher than Female customers.
Male
-49
NVR's NPS was rated -49 by Male customers on Comparably.
21%
Promoters
9%
Passives
70%
Detractors
Female
-90
NVR's NPS was rated -90 by Female customers on Comparably.
5%
Promoters
0%
Passives
95%
Detractors
NVR NPS by Ethnicity
NVR's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -74 | Caucasian | -74 |
Hispanic or Latino -60 | Hispanic or Latino | -60 |
African American/Black -76 | African American/Black | -76 |
Asian or Pacific Islander -51 | Asian or Pacific Islander | -51 |
Other -57 | Other | -57 |
NVR NPS by Age
NVR's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
NVR NPS by Usage
NVR's NPS was rated the highest by customers who have used NVR's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -76 | Less than 1 Year | -76 |
1 to 2 Years -42 | 1 to 2 Years | -42 |
2 to 5 Years -72 | 2 to 5 Years | -72 |
5 to 10 Years 25 | 5 to 10 Years | 25 |
Over 10 Years -66 | Over 10 Years | -66 |
NVR NPS vs. Competitors
Compared to its competitors, NVR's NPS is rated right above Toll Brothers, and is preceded by Lennar.
| COMPANY | NPS Score | |
|---|---|---|
| Micron Technology | 20 |
 | Ellucian | -1 |
| Lennar | -20 |
| NVR | -35 |
 | Toll Brothers | -52 |
| D.R. Horton | -53 |
 | KB Home | -53 |
NVR Customer Reviews
Out of the 14 NVR customer reviews 2 were positive and 12 were constructive. NVR customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
NVR Customer Loyalty
50%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
50% of NVR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NVR Customer Loyalty Score by Gender
Female customers rated NVR's Customer Loyalty score 1% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of NVR.
Male
43%
Yes
Female
44%
Yes
NVR Customer Loyalty Score by Ethnicity
NVR's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NVR.
45
out of 100
Caucasian
28
out of 100
Hispanic or Latino
44
out of 100
African American/Black
40
out of 100
Asian or Pacific Islander
49
out of 100
Other
NVR Customer Loyalty Score by Age
NVR's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of NVR.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 10% | 18-25 | 10% |
26-30 44% | 26-30 | 44% |
31-35 40% | 31-35 | 40% |
36-40 61% | 36-40 | 61% |
41-45 33% | 41-45 | 33% |
51-55 10% | 51-55 | 10% |
56-60 70% | 56-60 | 70% |
61-65 64% | 61-65 | 64% |
66+ 60% | 66+ | 60% |
NVR Customer Loyalty Score by Usage
NVR's Customer Loyalty score was rated the highest by customers who have used NVR's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
NVR Customer Loyalty Score by Industry
NVR's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
NVR Customer Loyalty vs. Competitors
Compared to its competitors, NVR's Customer Loyalty score is rated right below D.R. Horton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ellucian | 79% |
| Micron Technology | 78% |
| Lennar | 66% |
| KB Home | 64% |
| Toll Brothers | 60% |
| D.R. Horton | 59% |
| NVR | 50% |
Unlock NVR Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full NVR Customer Loyalty vs. Competitors data and gain insights into your customers today.
NVR Product Quality
2.1/5
NVR has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock NVR's overall Product Quality score rated by its users and customers.
NVR Product Information
NVR’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated NVR's product the highest. Reviewers from the Banking and Financial Services industry rated NVR the lowest at 1.5.
- Website
- http://www.nvrinc.com
- Company Size
- 1,001-5,000 Employees
Industry
Construction
Quick Insights into NVR Product Quality
NVR's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked NVR's Product Quality.
Ranked NVR Product Quality the Highest
Ranked NVR Product Quality the Lowest
NVR Product Quality Score by Gender
Male customers rated NVR's Product Quality score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of NVR.
Male
2.2/5
Female
1.5/5
NVR Product Quality Score by Ethnicity
NVR's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NVR.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.2 | African American/Black | 2.2 |
Asian or Pacific Islander 2.4 | Asian or Pacific Islander | 2.4 |
Other 1.9 | Other | 1.9 |
NVR Product Quality Score by Age
NVR's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of NVR.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 2.4 | 26-30 | 2.4 |
31-35 1.8 | 31-35 | 1.8 |
36-40 2.4 | 36-40 | 2.4 |
41-45 2.6 | 41-45 | 2.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.5 | 66+ | 1.5 |
NVR Product Quality Score by Usage
NVR's Product Quality score was rated the highest by customers who have used NVR's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
NVR Product Quality Score by Industry
NVR's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
NVR Product Quality vs. Competitors
Compared to its competitors, NVR's Product Quality score is rated right above D.R. Horton, and is preceded by KB Home.
| COMPANY | Product Quality Score | |
|---|---|---|
| Micron Technology | 4/5 |
| Ellucian | 3.8/5 |
| Lennar | 2.7/5 |
| Toll Brothers | 2.2/5 |
| KB Home | 2.2/5 |
| NVR | 2.1/5 |
| D.R. Horton | 2/5 |
Unlock NVR Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full NVR Product Quality vs. Competitors data and gain insights into your customers today.
NVR Pricing
NVR ROI & Value For Money
2.3/5
NVR has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock NVR's overall ROI score rated by its users and customers.
NVR Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from NVR.
Quick Insights into NVR ROI
NVR's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Government and Public Policy industry.
Sign Up to unlock insights into how customers have ranked NVR's ROI score.
Ranked NVR ROI the Highest
Ranked NVR ROI the Lowest
NVR ROI Score by Gender
Male customers rated NVR's ROI score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of NVR.
Male
2.3/5
Female
1.5/5
NVR ROI Score by Ethnicity
NVR's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NVR.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 2.4 | African American/Black | 2.4 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 1.8 | Other | 1.8 |
NVR ROI Score by Age
NVR's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of NVR.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 2 | 26-30 | 2 |
31-35 2.2 | 31-35 | 2.2 |
36-40 2.6 | 36-40 | 2.6 |
41-45 2.4 | 41-45 | 2.4 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.7 | 66+ | 1.7 |
NVR ROI Score by Usage
NVR's ROI score was rated the highest by customers who have used NVR's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
NVR ROI Score by Industry
NVR's ROI score was rated the highest by Accounting industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
NVR Pricing vs. Competitors
Compared to its competitors, NVR's ROI score is rated right above Toll Brothers, and is preceded by Lennar.
| COMPANY | Pricing Score | |
|---|---|---|
| Micron Technology | 3.9/5 |
| Ellucian | 3.7/5 |
| Lennar | 2.8/5 |
| NVR | 2.3/5 |
| Toll Brothers | 2.2/5 |
| D.R. Horton | 2.1/5 |
| KB Home | 2.1/5 |
Unlock NVR ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full NVR ROI vs. Competitors data and gain insights into your customers today.
NVR Customer Satisfaction (CSAT)
NVR Customer Satisfaction (CSAT) Score
27 / 100
NVR has an overall Customer Satisfaction score of 27 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
12%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
10%
Very Dissatisfied
51%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NVR Customer Satisfaction
NVR's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked NVR's Customer Satisfaction.
Ranked NVR Customer Satisfaction the Highest
Ranked NVR Customer Satisfaction the Lowest
NVR Customer Satisfaction Score by Gender
Male customers rated NVR's Customer Satisfaction score 20 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of NVR.
29 / 100
MaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 19% | |
Dissatisfied | 13% | |
Very Dissatisfied | 39% |
9 / 100
FemaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 10% | |
Very Dissatisfied | 76% |
NVR Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NVR's Customer Satisfaction (CSAT) score was rated 19% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NVR.
19 / 100
Very Satisfied
15%
Satisfied
4%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
4%
Very Dissatisfied
65%
CSAT according to Hispanic or Latino
NVR's Customer Satisfaction (CSAT) score was rated 20% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NVR.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
CSAT according to African American/Black
NVR's Customer Satisfaction (CSAT) score was rated 12% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NVR.
12 / 100
Very Satisfied
12%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
13%
Very Dissatisfied
50%
CSAT according to Asian or Pacific Islander
NVR's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NVR.
33 / 100
Very Satisfied
16%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
17%
CSAT according to Other
NVR's Customer Satisfaction (CSAT) score was rated 28% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NVR.
28 / 100
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
43%
NVR Customer Satisfaction Score by Age
NVR's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of NVR.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 66% | |||||||||||||||
| 26-30 | 14% | |||||||||||||||
| 31-35 | 24% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 22% |
NVR Customer Satisfaction Score by Usage
NVR's Customer Satisfaction score was rated the highest by customers who have used NVR's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
NVR Customer Satisfaction Score by Industry
NVR's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "NVR Customer Satisfaction Score by Industry",
"text": "NVR's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 12,
"stars": 0,
"csatScore": 12,
"text": "NVR's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 12
},
{
"label": "Accounting",
"groupId": 495,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "NVR's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "NVR's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "NVR's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "NVR's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Real Estate",
"groupId": 554,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "NVR's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}NVR Customer Satisfaction vs. Competitors
Compared to its competitors, NVR's Customer Satisfaction score is rated right above D.R. Horton, and is preceded by KB Home.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Micron Technology | 84% |
| Ellucian | 68% |
| Lennar | 43% |
| KB Home | 31% |
| NVR | 28% |
| D.R. Horton | 25% |
| Toll Brothers | 24% |
Unlock NVR Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full NVR Customer Satisfaction vs. Competitors data and gain insights into your customers today.
NVR Customer Service
2.3/5
NVR has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock NVR's overall Customer Service score rated by its users and customers.
About NVR's Customer Service
Address
11700 Plaza America Drive, Suite 500, Reston, VA 20190
Website
http://www.nvrinc.com
Phone Number
(703)956-4000
Quick Insights into NVR Customer Service
NVR's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked NVR's Customer Service score.
Ranked NVR Customer Service the Highest
Ranked NVR Customer Service the Lowest
NVR Customer Service Score by Gender
Male customers rated NVR's Customer Service score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of NVR.
Male
2.3/5
Female
1.5/5
NVR Customer Service Score by Ethnicity
NVR's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NVR.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.9 | African American/Black | 1.9 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Other 1.8 | Other | 1.8 |
NVR Customer Service Score by Age
NVR's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of NVR.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.8 | 31-35 | 1.8 |
36-40 2.4 | 36-40 | 2.4 |
41-45 2.4 | 41-45 | 2.4 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2 | 56-60 | 2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
NVR Customer Service Score by Usage
NVR's Customer Service score was rated the highest by customers who have used NVR's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
NVR Customer Service Score by Industry
NVR's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
NVR Customer Service vs. Competitors
Compared to its competitors, NVR's Customer Service score is rated right above Toll Brothers, and is preceded by Lennar.
| COMPANY | Customer Service Score | |
|---|---|---|
| Micron Technology | 3.9/5 |
| Ellucian | 3.6/5 |
| Lennar | 2.6/5 |
| NVR | 2.3/5 |
| Toll Brothers | 1.9/5 |
| KB Home | 1.8/5 |
| D.R. Horton | 1.7/5 |
Unlock NVR Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full NVR Customer Service vs. Competitors data and gain insights into your customers today.
NVR as an Employer
4.2/5
NVR has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
NVR scored a -35 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of NVR would recommend the brand to a friend. ENPS measures how likely NVR employees would recommend working at NVR to a friend.
Net Promoter Score
-35
NPS Score
| 27% | Promoters |
|---|---|
| 11% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 55% | Promoters |
|---|---|
| 19% | Passive |
| 26% | Detractors |
