-86
NPS
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Old National Bank
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About Old National Bank's Brand
With more than $20 billion in assets, Old National Bank (ONB) ranks among the top 100 banking companies in the U.S. Since its founding in Evansville, Ind., in 1834, the bank has grown to serve clients in communities across Indiana, Kentucky, Michigan, Minnesota and Wisconsin by providing retail and commercial banking, as well as wealth management, investments and brokerage services. Among its major competitors, Old National Bank is ranked in 7th place for NPS while Silicon Valley Bank is 1st, and Wells Fargo is 2nd.Their current market cap is $4.01B
Brand at a Glance
79%
Customer Loyalty
2.4/5
Product Quality
2.4/5
Pricing
2.3/5
Customer Service
Old National Bank Ranking
- #4 / 4 of its competitors
Old National Bank NPS
Old National Bank's Net Promoter Score (NPS) is a -86 with 0% Promoters, 14% Passives, and 86% Detractors. Net Promoter Score tracks whether Old National Bank's customers would recommend using the product based on a scale of -100 to 100.
Old National Bank Overall NPS
| 0% | Promoters |
|---|---|
| 14% | Passives |
| 86% | Detractors |
Old National Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
May 2023 -100 | May 2023 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Jul 2024 -100 | Jul 2024 | -100 |
Jun 2025 -100 | Jun 2025 | -100 |
Oct 2025 -85 | Oct 2025 | -85 |
How Other Brands Compare
Old National Bank is ranked #4 for NPS among its competitors. Silicon Valley Bank and Wells Fargo come in first and second, with Bank of America coming in at third. Among those competitors, it is the lowest valued company behind Bank of America.
Old National Bank |  Wells Fargo |  Bank of America |  Silicon Valley Bank | |
| Global Ranking | #- | #139 | #152 | #464 |
| NPS | -86 | 7 | 2 | 17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $4.01B | $156.41B | $298.80B | $6.28B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Old National Bank NPS by Ethnicity
Old National Bank's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Old National Bank NPS vs. Competitors
Compared to its competitors, Old National Bank's NPS is rated right below First Midwest Bank.
| COMPANY | NPS Score | |
|---|---|---|
| Silicon Valley Bank | 17 |
| Wells Fargo | 7 |
 | Associated Bank | 3 |
| Bank of America | 2 |
 | CenterState Banks | N/A |
 | TCF Bank | -11 |
 | First Midwest Bank | -13 |
| Old National Bank | -86 |
Old National Bank Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Old National Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Old National Bank Customer Loyalty Score by Ethnicity
Old National Bank's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Old National Bank Customer Loyalty vs. Competitors
Compared to its competitors, Old National Bank's Customer Loyalty score is rated right above TCF Bank, and is preceded by Bank of America.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| First Midwest Bank | 87% |
| Silicon Valley Bank | 84% |
| Associated Bank | 84% |
| Bank of America | 80% |
| Old National Bank | 79% |
| TCF Bank | 72% |
| Wells Fargo | 71% |
| CenterState Banks | N/A |
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Old National Bank Product Quality
2.4/5
Old National Bank has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Old National Bank Product Information
Old National Bank’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.oldnational.com
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
Quick Insights into Old National Bank Product Quality
Old National Bank's Product Quality score was rated highest by Caucasian customers.
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Ranked Old National Bank Product Quality the Highest
Old National Bank Product Quality Score by Ethnicity
Old National Bank's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Old National Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Old National Bank Product Quality vs. Competitors
Compared to its competitors, Old National Bank's Product Quality score is rated right above First Midwest Bank, and is preceded by TCF Bank.
| COMPANY | Product Quality Score | |
|---|---|---|
| Silicon Valley Bank | 3.8/5 |
| Bank of America | 3.5/5 |
| Wells Fargo | 3.4/5 |
| Associated Bank | 3.1/5 |
| TCF Bank | 3.1/5 |
| Old National Bank | 2.4/5 |
| First Midwest Bank | 2.2/5 |
| CenterState Banks | N/A |
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Old National Bank Pricing
Old National Bank ROI & Value For Money
2.4/5
Old National Bank has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into Old National Bank ROI
Old National Bank's ROI score was rated highest by Caucasian customers.
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Ranked Old National Bank ROI the Highest
Old National Bank ROI Score by Ethnicity
Old National Bank's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Old National Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Old National Bank Pricing vs. Competitors
Compared to its competitors, Old National Bank's ROI score is rated right above CenterState Banks, and is preceded by TCF Bank.
| COMPANY | Pricing Score | |
|---|---|---|
| Silicon Valley Bank | 3.6/5 |
| Wells Fargo | 3.4/5 |
| First Midwest Bank | 3.3/5 |
| Associated Bank | 3.3/5 |
| Bank of America | 3.3/5 |
| TCF Bank | 2.5/5 |
| Old National Bank | 2.4/5 |
| CenterState Banks | N/A |
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Old National Bank Customer Satisfaction (CSAT)
Old National Bank Customer Satisfaction (CSAT) Score
28 / 100
Old National Bank has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
28%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Old National Bank Customer Satisfaction
Old National Bank's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Old National Bank Customer Satisfaction the Highest
Old National Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Old National Bank's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Old National Bank.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
Old National Bank Customer Satisfaction vs. Competitors
Compared to its competitors, Old National Bank's Customer Satisfaction score is rated right above First Midwest Bank, and is preceded by Associated Bank.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Silicon Valley Bank | 71% |
| Bank of America | 70% |
| TCF Bank | 67% |
| Wells Fargo | 60% |
| Associated Bank | 55% |
| Old National Bank | 29% |
| First Midwest Bank | 11% |
| CenterState Banks | 0% |
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Old National Bank Customer Service
2.3/5
Old National Bank has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Old National Bank's Customer Service
Address
Evansville, IN 47708
Website
http://www.oldnational.com
Phone Number
800-731-2265
Old National Bank's Social Links
Quick Insights into Old National Bank Customer Service
Old National Bank's Customer Service score was rated highest by Caucasian customers.
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Ranked Old National Bank Customer Service the Highest
Old National Bank Customer Service Score by Ethnicity
Old National Bank's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Old National Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Old National Bank Customer Service vs. Competitors
Compared to its competitors, Old National Bank's Customer Service score is rated right above CenterState Banks, and is preceded by TCF Bank.
| COMPANY | Customer Service Score | |
|---|---|---|
| Silicon Valley Bank | 3.9/5 |
| Wells Fargo | 3.5/5 |
| Bank of America | 3.4/5 |
| First Midwest Bank | 3.3/5 |
| Associated Bank | 3.3/5 |
| TCF Bank | 3.3/5 |
| Old National Bank | 2.3/5 |
| CenterState Banks | N/A |
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Old National Bank as an Employer
2.8/5
Old National Bank has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Old National Bank scored a -86 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Old National Bank would recommend the brand to a friend. ENPS measures how likely Old National Bank employees would recommend working at Old National Bank to a friend.
Net Promoter Score
-86
NPS Score
| 0% | Promoters |
|---|---|
| 14% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
