-59
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
ORBITZ
Marketing or Exec? Claim Your Free Account
About ORBITZ's Brand
"Orbitz enables business travelers to search for, plan and book a range of travel products and services." Among its major competitors, ORBITZ is ranked in 6th place for NPS while Lonely Planet is 1st, and Tripadvisor is 2nd.
Brand at a Glance
63%
Customer Loyalty
2/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
ORBITZ Ranking
- #4 / 4 of its competitors
ORBITZ NPS
ORBITZ's Net Promoter Score (NPS) is a -59 with 15% Promoters, 11% Passives, and 74% Detractors. Net Promoter Score tracks whether ORBITZ's customers would recommend using the product based on a scale of -100 to 100.
ORBITZ Overall NPS
| 15% | Promoters |
|---|---|
| 11% | Passives |
| 74% | Detractors |
ORBITZ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -75 | Mar 2022 | -75 |
Jul 2022 -80 | Jul 2022 | -80 |
Sep 2022 -85 | Sep 2022 | -85 |
Oct 2022 -87 | Oct 2022 | -87 |
Feb 2023 -80 | Feb 2023 | -80 |
May 2023 -63 | May 2023 | -63 |
Jul 2023 -67 | Jul 2023 | -67 |
Oct 2023 -70 | Oct 2023 | -70 |
Jan 2024 -71 | Jan 2024 | -71 |
Feb 2024 -75 | Feb 2024 | -75 |
Apr 2024 -66 | Apr 2024 | -66 |
Dec 2025 -59 | Dec 2025 | -59 |
How Other Brands Compare
ORBITZ is ranked #4 for NPS among its competitors. Tripadvisor and KAYAK come in first and second, with Booking.com coming in at third.
ORBITZ |  Tripadvisor |  KAYAK |  Booking.com | |
| Global Ranking | #- | #369 | #422 | #588 |
| NPS | -59 | 21 | 9 | -1 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $4.86B | - | $97.57B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ORBITZ NPS by Gender
Male customers rated ORBITZ's NPS 11 points higher than Female customers.
Male
-75
ORBITZ's NPS was rated -75 by Male customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
Female
-86
ORBITZ's NPS was rated -86 by Female customers on Comparably.
0%
Promoters
14%
Passives
86%
Detractors
ORBITZ NPS by Ethnicity
ORBITZ's NPS was rated -75 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
ORBITZ NPS by Age
ORBITZ's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
ORBITZ NPS by Usage
ORBITZ's NPS was rated -80 points by customers who have used ORBITZ's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -80 | Over 10 Years | -80 |
ORBITZ NPS vs. Competitors
Compared to its competitors, ORBITZ's NPS is rated right above Priceline.com, and is preceded by Booking.com.
| COMPANY | NPS Score | |
|---|---|---|
 | Lonely Planet | 50 |
| Tripadvisor | 21 |
| KAYAK | 9 |
 | Thomas Cook Group plc | 0 |
| Booking.com | -1 |
| ORBITZ | -59 |
 | Priceline.com | -69 |
 | Viator | -74 |
ORBITZ Customer Reviews
Out of the 3 ORBITZ customer reviews 1 was positive and 2 were constructive. ORBITZ customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
ORBITZ Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of ORBITZ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ORBITZ Customer Loyalty Score by Gender
Female customers rated ORBITZ's Customer Loyalty score 19% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ORBITZ.
Male
55%
Yes
Female
74%
Yes
ORBITZ Customer Loyalty Score by Ethnicity
ORBITZ's Customer Loyalty score was rated 66% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ORBITZ.
66
out of 100
Caucasian
ORBITZ Customer Loyalty Score by Age
ORBITZ's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ORBITZ.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 70% | 56-60 | 70% |
66+ 100% | 66+ | 100% |
ORBITZ Customer Loyalty Score by Usage
ORBITZ's Customer Loyalty score was rated 82% by customers who have used ORBITZ's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ORBITZ Customer Loyalty vs. Competitors
Compared to its competitors, ORBITZ's Customer Loyalty score is rated right above Priceline.com, and is preceded by Viator.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Thomas Cook Group plc | 100% |
| Lonely Planet | 74% |
| Tripadvisor | 69% |
| KAYAK | 69% |
| Booking.com | 68% |
| Viator | 67% |
| ORBITZ | 63% |
| Priceline.com | 59% |
Unlock ORBITZ Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ORBITZ Customer Loyalty vs. Competitors data and gain insights into your customers today.
ORBITZ Product Quality
2/5
ORBITZ has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock ORBITZ's overall Product Quality score rated by its users and customers.
ORBITZ Product Information
ORBITZ’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.orbitz.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Travel
Quick Insights into ORBITZ Product Quality
ORBITZ's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked ORBITZ's Product Quality.
Ranked ORBITZ Product Quality the Highest
Ranked ORBITZ Product Quality the Lowest
ORBITZ Product Quality Score by Gender
Male customers rated ORBITZ's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ORBITZ.
Male
1.6/5
Female
1.5/5
ORBITZ Product Quality Score by Ethnicity
ORBITZ's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ORBITZ.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
ORBITZ Product Quality Score by Age
ORBITZ's Product Quality score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ORBITZ.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
ORBITZ Product Quality Score by Usage
ORBITZ's Product Quality score was rated 1.5 stars by customers who have used ORBITZ's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ORBITZ Product Quality vs. Competitors
Compared to its competitors, ORBITZ's Product Quality score is rated right above Viator, and is preceded by Booking.com.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tripadvisor | 4/5 |
| Thomas Cook Group plc | 4/5 |
| Lonely Planet | 3.9/5 |
| KAYAK | 3.5/5 |
| Booking.com | 3.1/5 |
| ORBITZ | 2/5 |
| Viator | 1.7/5 |
| Priceline.com | 1.5/5 |
Unlock ORBITZ Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ORBITZ Product Quality vs. Competitors data and gain insights into your customers today.
ORBITZ Pricing
ORBITZ ROI & Value For Money
1.9/5
ORBITZ has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock ORBITZ's overall ROI score rated by its users and customers.
Quick Insights into ORBITZ ROI
ORBITZ's ROI score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked ORBITZ's ROI score.
Ranked ORBITZ ROI the Highest
Ranked ORBITZ ROI the Lowest
ORBITZ ROI Score by Gender
Male customers rated ORBITZ's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ORBITZ.
Male
2/5
Female
1.5/5
ORBITZ ROI Score by Ethnicity
ORBITZ's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ORBITZ.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
ORBITZ ROI Score by Age
ORBITZ's ROI score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ORBITZ.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
ORBITZ ROI Score by Usage
ORBITZ's ROI score was rated 1.8 stars by customers who have used ORBITZ's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ORBITZ Pricing vs. Competitors
Compared to its competitors, ORBITZ's ROI score is rated right above Viator, and is preceded by Booking.com.
| COMPANY | Pricing Score | |
|---|---|---|
| Tripadvisor | 3.8/5 |
| Lonely Planet | 3.6/5 |
| KAYAK | 3.5/5 |
| Thomas Cook Group plc | 3.5/5 |
| Booking.com | 3/5 |
| ORBITZ | 1.9/5 |
| Viator | 1.8/5 |
| Priceline.com | 1.5/5 |
Unlock ORBITZ ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ORBITZ ROI vs. Competitors data and gain insights into your customers today.
ORBITZ Customer Satisfaction (CSAT)
ORBITZ Customer Satisfaction (CSAT) Score
29 / 100
ORBITZ has an overall Customer Satisfaction score of 29 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
71%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ORBITZ Customer Satisfaction
ORBITZ's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked ORBITZ's Customer Satisfaction.
Ranked ORBITZ Customer Satisfaction the Highest
Ranked ORBITZ Customer Satisfaction the Lowest
ORBITZ Customer Satisfaction Score by Gender
Male customers rated ORBITZ's Customer Satisfaction score 11 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ORBITZ.
25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
14 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 86% |
ORBITZ Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ORBITZ's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ORBITZ.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
ORBITZ Customer Satisfaction Score by Age
ORBITZ's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ORBITZ.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 0% | |||||||||||||||
| 66+ | 25% |
ORBITZ Customer Satisfaction Score by Usage
ORBITZ's Customer Satisfaction score was rated 20 points by customers who have used ORBITZ's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ORBITZ Customer Satisfaction vs. Competitors
Compared to its competitors, ORBITZ's Customer Satisfaction score is rated right above Viator, and is preceded by Booking.com.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Thomas Cook Group plc | 100% |
| Lonely Planet | 80% |
| Tripadvisor | 78% |
| KAYAK | 63% |
| Booking.com | 54% |
| ORBITZ | 29% |
| Viator | 20% |
| Priceline.com | 16% |
Unlock ORBITZ Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ORBITZ Customer Satisfaction vs. Competitors data and gain insights into your customers today.
ORBITZ Customer Service
1.9/5
ORBITZ has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock ORBITZ's overall Customer Service score rated by its users and customers.
About ORBITZ's Customer Service
Address
Chicago, IL United States of America
Website
http://www.orbitz.com/
Phone Number
(844) 803-5576
Quick Insights into ORBITZ Customer Service
ORBITZ's Customer Service score was rated highest by customers ages 66+, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked ORBITZ's Customer Service score.
Ranked ORBITZ Customer Service the Highest
Ranked ORBITZ Customer Service the Lowest
ORBITZ Customer Service Score by Gender
ORBITZ's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ORBITZ.
Male
1.5/5
Female
1.5/5
ORBITZ Customer Service Score by Ethnicity
ORBITZ's Customer Service score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ORBITZ.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
ORBITZ Customer Service Score by Age
ORBITZ's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ORBITZ.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
66+ 2.1 | 66+ | 2.1 |
ORBITZ Customer Service Score by Usage
ORBITZ's Customer Service score was rated 1.5 stars by customers who have used ORBITZ's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ORBITZ Customer Service vs. Competitors
Compared to its competitors, ORBITZ's Customer Service score is rated right above Viator, and is preceded by Booking.com.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lonely Planet | 3.9/5 |
| Tripadvisor | 3.7/5 |
| Thomas Cook Group plc | 3.5/5 |
| KAYAK | 3.4/5 |
| Booking.com | 2.9/5 |
| ORBITZ | 1.9/5 |
| Viator | 1.7/5 |
| Priceline.com | 1.5/5 |
Unlock ORBITZ Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ORBITZ Customer Service vs. Competitors data and gain insights into your customers today.
ORBITZ as an Employer
Consumer vs. Employees
ORBITZ scored a -59 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of ORBITZ would recommend the brand to a friend. ENPS measures how likely ORBITZ employees would recommend working at ORBITZ to a friend.
Net Promoter Score
-59
NPS Score
| 15% | Promoters |
|---|---|
| 11% | Passive |
| 74% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
