100
NPS
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Potbelly Corporation
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About Potbelly Corporation's Brand
Among its major competitors, Potbelly Corporation is ranked in 1st place for NPS while Darden Restaurants is 2nd, and Chipotle is 3rd.Their current market cap is $232.07M
Potbelly Corporation Ranking
- #1 / 4 of its competitors
Potbelly Corporation NPS
Potbelly Corporation's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Potbelly Corporation's customers would recommend using the product based on a scale of -100 to 100.
Potbelly Corporation Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Potbelly Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2025 100 | Oct 2025 | 100 |
How Other Brands Compare
Potbelly Corporation is ranked first for NPS among its competitors. Darden Restaurants and Chipotle come in second and third, with Dennys coming in at #4. Among those competitors, it is the lowest valued company behind Chipotle.
Potbelly Corporation |  Chipotle |  Dennys |  Darden Restaurants | |
| Global Ranking | #- | #45 | #243 | #342 |
| NPS | 100 | 16 | 2 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $232.07M | $41.46B | $1.17B | $18.85B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Potbelly Corporation NPS vs. Competitors
Compared to its competitors, Potbelly Corporation's NPS is rated right above Darden Restaurants.
| COMPANY | NPS Score | |
|---|---|---|
| Potbelly Corporation | 100 |
| Darden Restaurants | 20 |
| Chipotle | 16 |
| Dennys | 2 |
 | Subway | -34 |
 | Quiznos | -38 |
 | Ruby Tuesday | -63 |
Potbelly Corporation Customer Satisfaction (CSAT)
Potbelly Corporation Customer Satisfaction (CSAT) Score
100 / 100
Potbelly Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Potbelly Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Potbelly Corporation's Customer Satisfaction score is rated right above Darden Restaurants.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Potbelly Corporation | 100% |
| Darden Restaurants | 71% |
| Chipotle | 62% |
| Dennys | 62% |
| Quiznos | 46% |
| Subway | 39% |
| Ruby Tuesday | 21% |
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Consumer vs. Employees
Potbelly Corporation scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Potbelly Corporation would recommend the brand to a friend. ENPS measures how likely Potbelly Corporation employees would recommend working at Potbelly Corporation to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
