100
NPS
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Prism
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About Prism's Brand
PRISM provide companies and government organizations a superior. Among its major competitors, Prism is ranked in 2nd place for NPS while Earn Up is 1st, and Mint is 3rd. Overall, Prism has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Prism Ranking
- #2 / 4 of its competitors
Prism NPS
Prism's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Prism's customers would recommend using the product based on a scale of -100 to 100.
Prism Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Prism NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 100 | Sep 2023 | 100 |
How Other Brands Compare
Prism is ranked second for NPS among its competitors. Earn Up and UiPath come in first and third, with WorkFusion coming in at #4.
Prism |  UiPath |  WorkFusion |  Earn Up | |
| Global Ranking | #- | #399 | #- | #- |
| NPS | 100 | 49 | 0 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $7.00B | $350.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Prism NPS vs. Competitors
Compared to its competitors, Prism's NPS is rated right above Mint, and is preceded by Earn Up.
| COMPANY | NPS Score | |
|---|---|---|
| Earn Up | 100 |
| Prism | 100 |
 | Mint | 55 |
| UiPath | 49 |
 | GoCardless | 35 |
 | SPIRENT COMMUNICATIONS, INC. | 0 |
| WorkFusion | 0 |
 | Automic | N/A |
 | Jacada | N/A |
Prism Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Prism users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Prism Customer Loyalty vs. Competitors
Compared to its competitors, Prism's Customer Loyalty score is rated right above WorkFusion, and is preceded by Earn Up.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Earn Up | 100% |
| Prism | 100% |
| WorkFusion | 100% |
| UiPath | 84% |
| SPIRENT COMMUNICATIONS, INC. | 55% |
| GoCardless | 54% |
| Mint | N/A |
| Automic | N/A |
| Jacada | N/A |
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Prism Product Quality
5/5
Prism has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Prism Product Information
Prism’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://aboutprism.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Prism Product Quality vs. Competitors
Compared to its competitors, Prism's Product Quality score is rated right above UiPath, and is preceded by Earn Up.
| COMPANY | Product Quality Score | |
|---|---|---|
| Earn Up | 5/5 |
| Prism | 5/5 |
| UiPath | 4.4/5 |
| Mint | 4.1/5 |
| GoCardless | 4/5 |
| WorkFusion | 4/5 |
| SPIRENT COMMUNICATIONS, INC. | 3.7/5 |
| Automic | N/A |
| Jacada | N/A |
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Prism Pricing
Prism ROI & Value For Money
5/5
Prism has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Prism Pricing vs. Competitors
Compared to its competitors, Prism's ROI score is rated right above Mint, and is preceded by Earn Up.
| COMPANY | Pricing Score | |
|---|---|---|
| Earn Up | 5/5 |
| Prism | 5/5 |
| Mint | 4.4/5 |
| UiPath | 4.2/5 |
| GoCardless | 3.9/5 |
| SPIRENT COMMUNICATIONS, INC. | 3.7/5 |
| WorkFusion | 3.5/5 |
| Automic | N/A |
| Jacada | N/A |
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Prism Customer Satisfaction (CSAT)
Prism Customer Satisfaction (CSAT) Score
100 / 100
Prism has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Prism Customer Satisfaction vs. Competitors
Compared to its competitors, Prism's Customer Satisfaction score is rated right above WorkFusion, and is preceded by Earn Up.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Earn Up | 100% |
| Prism | 100% |
| WorkFusion | 100% |
| UiPath | 89% |
| GoCardless | 80% |
| Mint | 50% |
| SPIRENT COMMUNICATIONS, INC. | 50% |
| Automic | 0% |
| Jacada | 0% |
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Prism Customer Service
5/5
Prism has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Prism's Customer Service
Address
6555 S. Kenton St., Suite 310, Denver, CO
Website
http://aboutprism.com
Prism Customer Service vs. Competitors
Compared to its competitors, Prism's Customer Service score is rated right above Mint, and is preceded by Earn Up.
| COMPANY | Customer Service Score | |
|---|---|---|
| Earn Up | 5/5 |
| Prism | 5/5 |
| Mint | 5/5 |
| UiPath | 4.1/5 |
| WorkFusion | 3.7/5 |
| GoCardless | 3.7/5 |
| SPIRENT COMMUNICATIONS, INC. | 2.5/5 |
| Automic | N/A |
| Jacada | N/A |
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