-20
NPS
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Quadient
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About Quadient's Brand
Brand at a Glance
83%
Customer Loyalty
2.9/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
Quadient NPS
Quadient's Net Promoter Score (NPS) is a -20 with 33% Promoters, 14% Passives, and 53% Detractors. Net Promoter Score tracks whether Quadient's customers would recommend using the product based on a scale of -100 to 100.
Quadient Overall NPS
| 33% | Promoters |
|---|---|
| 14% | Passives |
| 53% | Detractors |
Quadient NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 33 | Jun 2022 | 33 |
Jul 2022 50 | Jul 2022 | 50 |
Oct 2022 60 | Oct 2022 | 60 |
Nov 2022 49 | Nov 2022 | 49 |
Apr 2023 29 | Apr 2023 | 29 |
Aug 2023 13 | Aug 2023 | 13 |
Sep 2023 0 | Sep 2023 | 0 |
Jan 2024 10 | Jan 2024 | 10 |
Jun 2024 0 | Jun 2024 | 0 |
Oct 2024 -9 | Oct 2024 | -9 |
Nov 2024 -15 | Nov 2024 | -15 |
Nov 2025 -20 | Nov 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quadient NPS by Gender
Quadient's NPS was rated -75 by Male customers on Comparably.
Male
-75
Quadient's NPS was rated -75 by Male customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
Female
N/A
Quadient's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Quadient NPS by Ethnicity
Quadient's NPS was rated -51 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -51 | Caucasian | -51 |
Quadient NPS by Usage
Quadient's NPS was rated -50 points by customers who have used Quadient's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -50 | Over 10 Years | -50 |
Quadient Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Quadient users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Quadient Customer Loyalty Score by Gender
Quadient's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Quadient.
Male
78%
Yes
Female
N/A
Yes
Quadient Customer Loyalty Score by Ethnicity
Quadient's Customer Loyalty score was rated 85% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Quadient.
85
out of 100
Caucasian
Quadient Customer Loyalty Score by Usage
Quadient's Customer Loyalty score was rated 100% by customers who have used Quadient's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Quadient Product Quality
2.9/5
Quadient has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Quadient Product Information
Quadient’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.quadient.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Quadient Product Quality
Quadient's Product Quality score was rated highest by Caucasian customers.
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Ranked Quadient Product Quality the Highest
Quadient Product Quality Score by Gender
Quadient's Product Quality score was rated 2.4 by Male customers on Comparably.
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Male
2.4/5
Female
N/A
Quadient Product Quality Score by Ethnicity
Quadient's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Quadient.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Quadient Product Quality Score by Usage
Quadient's Product Quality score was rated 2.1 stars by customers who have used Quadient's products/services for Over 10 Years.
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Quadient Pricing
Quadient ROI & Value For Money
2.7/5
Quadient has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Quadient ROI
Quadient's ROI score was rated highest by Caucasian customers.
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Ranked Quadient ROI the Highest
Quadient ROI Score by Gender
Quadient's ROI score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Quadient.
Male
2/5
Female
N/A
Quadient ROI Score by Ethnicity
Quadient's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Quadient.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Quadient ROI Score by Usage
Quadient's ROI score was rated 1.9 stars by customers who have used Quadient's products/services for Over 10 Years.
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Quadient Customer Satisfaction (CSAT)
Quadient Customer Satisfaction (CSAT) Score
57 / 100
Quadient has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
21%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Quadient Customer Satisfaction
Quadient's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Quadient Customer Satisfaction the Highest
Quadient Customer Satisfaction Score by Gender
Quadient's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Quadient.
25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
Quadient Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Quadient's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Quadient.
33 / 100
Very Satisfied
17%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
50%
Quadient Customer Satisfaction Score by Usage
Quadient's Customer Satisfaction score was rated 25 points by customers who have used Quadient's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Quadient Customer Service
2.6/5
Quadient has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Quadient's Customer Service
Address
Switzerland
Website
http://www.quadient.com
Quick Insights into Quadient Customer Service
Quadient's Customer Service score was rated highest by Caucasian customers.
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Ranked Quadient Customer Service the Highest
Quadient Customer Service Score by Gender
Quadient's Customer Service score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Quadient Customer Service Score by Ethnicity
Quadient's Customer Service score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Quadient.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Quadient Customer Service Score by Usage
Quadient's Customer Service score was rated 1.9 stars by customers who have used Quadient's products/services for Over 10 Years.
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Quadient as an Employer
4.6/5
Quadient has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Quadient scored a -20 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Quadient would recommend the brand to a friend. ENPS measures how likely Quadient employees would recommend working at Quadient to a friend.
Net Promoter Score
-20
NPS Score
| 33% | Promoters |
|---|---|
| 14% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 47% | Promoters |
|---|---|
| 16% | Passive |
| 37% | Detractors |
