-30
NPS
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Quadient
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About Quadient's Brand
Quadient designs and delivers human-centered, AI-driven automation solutions that help organizations manage their most essential customer communications and business processes. Our portfolio brings together software, technology and services that enable businesses to create, deliver, manage and measure communications with speed, accuracy and full compliance. More than 350,000 customers rely on Quadient solutions to support over 2 trillion customer connections each year. Quadient is listed on Euronext Paris. Among its major competitors, Quadient is ranked in 7th place for NPS while Cegid is 1st, and VersaPay is 2nd.
Brand at a Glance
85%
Customer Loyalty
2.9/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
Quadient Ranking
- #4 / 4 of its competitors
Quadient NPS
Quadient's Net Promoter Score (NPS) is a -30 with 29% Promoters, 12% Passives, and 59% Detractors. Net Promoter Score tracks whether Quadient's customers would recommend using the product based on a scale of -100 to 100.
Quadient Overall NPS
| 29% | Promoters |
|---|---|
| 12% | Passives |
| 59% | Detractors |
Quadient NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 50 | Jul 2022 | 50 |
Oct 2022 60 | Oct 2022 | 60 |
Nov 2022 49 | Nov 2022 | 49 |
Apr 2023 29 | Apr 2023 | 29 |
Aug 2023 13 | Aug 2023 | 13 |
Sep 2023 0 | Sep 2023 | 0 |
Jan 2024 10 | Jan 2024 | 10 |
Jun 2024 0 | Jun 2024 | 0 |
Oct 2024 -9 | Oct 2024 | -9 |
Nov 2024 -15 | Nov 2024 | -15 |
Nov 2025 -20 | Nov 2025 | -20 |
Feb 2026 -30 | Feb 2026 | -30 |
How Other Brands Compare
Quadient is ranked #4 for NPS among its competitors. Cegid and OpenText come in first and second, with Pitney Bowes coming in at third.
Quadient |  OpenText |  Pitney Bowes |  Cegid | |
| Global Ranking | #- | #352 | #- | #- |
| NPS | -30 | 8 | -19 | 64 |
| Valuation Updated every 24 hours for public companies | - | $10.36B | $1.44B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quadient NPS by Gender
Quadient's NPS was rated -83 by Male customers on Comparably.
Male
-83
Quadient's NPS was rated -83 by Male customers on Comparably.
0%
Promoters
17%
Passives
83%
Detractors
Female
N/A
Quadient's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Quadient NPS by Ethnicity
Quadient's NPS was rated -57 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -57 | Caucasian | -57 |
Quadient NPS by Age
Quadient's NPS was rated -100 points by customers ages 61-65 on Comparably.
Quadient NPS by Usage
Quadient's NPS was rated -66 points by customers who have used Quadient's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -66 | Over 10 Years | -66 |
Quadient NPS vs. Competitors
Compared to its competitors, Quadient's NPS is rated right below Pitney Bowes.
| COMPANY | NPS Score | |
|---|---|---|
| Cegid | 64 |
 | VersaPay | 61 |
 | Yooz Inc | 45 |
| OpenText | 8 |
 | Esker | 0 |
 | Luxer One | N/A |
 | Francotyp-Postalia | N/A |
 | Smart Communications | N/A |
| Pitney Bowes | -19 |
| Quadient | -30 |
Quadient Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Quadient users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Quadient Customer Loyalty Score by Gender
Quadient's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Quadient Customer Loyalty Score by Ethnicity
Quadient's Customer Loyalty score was rated 87% by Caucasian customers on Comparably.
% who answered "Yes"
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87
out of 100
Caucasian
Quadient Customer Loyalty Score by Age
Quadient's Customer Loyalty score was rated 100% by customers ages 61-65 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 100% | 61-65 | 100% |
Quadient Customer Loyalty Score by Usage
Quadient's Customer Loyalty score was rated 100% by customers who have used Quadient's products/services for Over 10 Years.
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Quadient Customer Loyalty vs. Competitors
Compared to its competitors, Quadient's Customer Loyalty score is rated right above OpenText, and is preceded by Yooz Inc.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cegid | 100% |
| Yooz Inc | 100% |
| Quadient | 85% |
| OpenText | 74% |
| Pitney Bowes | 70% |
| Esker | 10% |
| VersaPay | N/A |
| Luxer One | N/A |
| Francotyp-Postalia | N/A |
| Smart Communications | N/A |
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Quadient Product Quality
2.9/5
Quadient has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Quadient Product Information
Quadient’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.quadient.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
SaaS
Small Business Services
Quick Insights into Quadient Product Quality
Quadient's Product Quality score was rated highest by customers ages 61-65.
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Ranked Quadient Product Quality the Highest
Quadient Product Quality Score by Gender
Quadient's Product Quality score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Quadient Product Quality Score by Ethnicity
Quadient's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Quadient Product Quality Score by Age
Quadient's Product Quality score was rated 3 stars by customers ages 61-65 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 3 | 61-65 | 3 |
Quadient Product Quality Score by Usage
Quadient's Product Quality score was rated 2.5 stars by customers who have used Quadient's products/services for Over 10 Years.
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Quadient Product Quality vs. Competitors
Compared to its competitors, Quadient's Product Quality score is rated right above Pitney Bowes, and is preceded by OpenText.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cegid | 4.1/5 |
| VersaPay | 4.1/5 |
| Yooz Inc | 4/5 |
| Esker | 3.7/5 |
| OpenText | 3.3/5 |
| Quadient | 2.9/5 |
| Pitney Bowes | 2.9/5 |
| Luxer One | N/A |
| Francotyp-Postalia | N/A |
| Smart Communications | N/A |
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Quadient Pricing
Quadient ROI & Value For Money
2.6/5
Quadient has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Quadient ROI
Quadient's ROI score was rated highest by Caucasian customers.
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Ranked Quadient ROI the Highest
Quadient ROI Score by Gender
Quadient's ROI score was rated 1.9 by Male customers on Comparably.
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Male
1.9/5
Female
N/A
Quadient ROI Score by Ethnicity
Quadient's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Quadient ROI Score by Age
Quadient's ROI score was rated 1.6 stars by customers ages 61-65 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.6 | 61-65 | 1.6 |
Quadient ROI Score by Usage
Quadient's ROI score was rated 1.8 stars by customers who have used Quadient's products/services for Over 10 Years.
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Quadient Pricing vs. Competitors
Compared to its competitors, Quadient's ROI score is rated right above Luxer One, and is preceded by Pitney Bowes.
| COMPANY | Pricing Score | |
|---|---|---|
| Cegid | 4.3/5 |
| VersaPay | 4.1/5 |
| Yooz Inc | 4/5 |
| OpenText | 3.5/5 |
| Esker | 3.3/5 |
| Pitney Bowes | 2.6/5 |
| Quadient | 2.6/5 |
| Luxer One | N/A |
| Francotyp-Postalia | N/A |
| Smart Communications | N/A |
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Quadient Customer Satisfaction (CSAT)
Quadient Customer Satisfaction (CSAT) Score
50 / 100
Quadient has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
19%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
19%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Quadient Customer Satisfaction
Quadient's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Quadient Customer Satisfaction the Highest
Quadient Customer Satisfaction Score by Gender
Quadient's Customer Satisfaction score was rated 17 by Male customers on Comparably.
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17 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
Quadient Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Quadient's Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.
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28 / 100
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
15%
Very Dissatisfied
43%
Quadient Customer Satisfaction Score by Age
Quadient's Customer Satisfaction score was rated 0 points by customers ages 61-65 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% |
Quadient Customer Satisfaction Score by Usage
Quadient's Customer Satisfaction score was rated 17 points by customers who have used Quadient's products/services for Over 10 Years.
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Quadient Customer Satisfaction vs. Competitors
Compared to its competitors, Quadient's Customer Satisfaction score is rated right above Pitney Bowes, and is preceded by OpenText.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cegid | 100% |
| OpenText | 60% |
| Quadient | 50% |
| Pitney Bowes | 44% |
| VersaPay | 0% |
| Yooz Inc | 0% |
| Esker | 0% |
| Luxer One | 0% |
| Francotyp-Postalia | 0% |
| Smart Communications | 0% |
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Quadient Customer Service
2.7/5
Quadient has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Quadient's Customer Service
Address
42-46 Avenue Aristide Briand, Bagneux 92220 France
Website
http://www.quadient.com
Quadient's Social Links
Quick Insights into Quadient Customer Service
Quadient's Customer Service score was rated highest by customers ages 61-65.
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Ranked Quadient Customer Service the Highest
Quadient Customer Service Score by Gender
Quadient's Customer Service score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Quadient Customer Service Score by Ethnicity
Quadient's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Quadient Customer Service Score by Age
Quadient's Customer Service score was rated 2.5 stars by customers ages 61-65 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 2.5 | 61-65 | 2.5 |
Quadient Customer Service Score by Usage
Quadient's Customer Service score was rated 2.2 stars by customers who have used Quadient's products/services for Over 10 Years.
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Quadient Customer Service vs. Competitors
Compared to its competitors, Quadient's Customer Service score is rated right above Luxer One, and is preceded by Pitney Bowes.
| COMPANY | Customer Service Score | |
|---|---|---|
| VersaPay | 5/5 |
| Cegid | 4/5 |
| OpenText | 3.6/5 |
| Yooz Inc | 3.5/5 |
| Esker | 2.7/5 |
| Pitney Bowes | 2.7/5 |
| Quadient | 2.7/5 |
| Luxer One | N/A |
| Francotyp-Postalia | N/A |
| Smart Communications | N/A |
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Quadient as an Employer
4.6/5
Quadient has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Quadient scored a -30 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Quadient would recommend the brand to a friend. ENPS measures how likely Quadient employees would recommend working at Quadient to a friend.
Net Promoter Score
-30
NPS Score
| 29% | Promoters |
|---|---|
| 12% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 47% | Promoters |
|---|---|
| 16% | Passive |
| 37% | Detractors |
