48
NPS
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Replicon
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About Replicon's Brand
"Replicon provides time asset management solutions that help businesses to increase productivity, and maintain labor compliance." Among its major competitors, Replicon is ranked in 1st place for NPS while Igloo Software is 2nd, and Workday is 3rd.
Brand at a Glance
62%
Customer Loyalty
4.4/5
Product Quality
4.2/5
Pricing
3.7/5
Customer Service
Replicon Ranking
- #1 / 4 of its competitors
Replicon NPS
Replicon's Net Promoter Score (NPS) is a 48 with 65% Promoters, 18% Passives, and 17% Detractors. Net Promoter Score tracks whether Replicon's customers would recommend using the product based on a scale of -100 to 100.
Replicon Overall NPS
| 65% | Promoters |
|---|---|
| 18% | Passives |
| 17% | Detractors |
Replicon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 60 | Jul 2021 | 60 |
Oct 2021 62 | Oct 2021 | 62 |
Feb 2022 63 | Feb 2022 | 63 |
Apr 2022 59 | Apr 2022 | 59 |
May 2022 60 | May 2022 | 60 |
Jul 2022 58 | Jul 2022 | 58 |
Aug 2022 56 | Aug 2022 | 56 |
Sep 2022 51 | Sep 2022 | 51 |
Oct 2022 53 | Oct 2022 | 53 |
Nov 2022 54 | Nov 2022 | 54 |
Jun 2023 50 | Jun 2023 | 50 |
May 2024 48 | May 2024 | 48 |
How Other Brands Compare
Replicon is ranked first for NPS among its competitors. Workday and McKesson come in second and third, with Boyd Gaming coming in at #4.
Replicon |  Workday |  McKesson |  Boyd Gaming | |
| Global Ranking | #- | #298 | #- | #- |
| NPS | 48 | 31 | 27 | -8 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $49.74B | $31.04B | $5.89B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Replicon NPS by Gender
Replicon's NPS was rated 34 by Male customers on Comparably.
Male
34
Replicon's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Replicon's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Replicon NPS by Ethnicity
Replicon's NPS was rated 100 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 100 | Other | 100 |
Replicon NPS by Usage
Replicon's NPS was rated 35 points by customers who have used Replicon's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 35 | Less than 1 Year | 35 |
Replicon NPS vs. Competitors
Compared to its competitors, Replicon's NPS is rated right above Igloo Software.
| COMPANY | NPS Score | |
|---|---|---|
| Replicon | 48 |
 | Igloo Software | 43 |
| Workday | 31 |
 | Monet Software | 30 |
| McKesson | 27 |
 | SugarCRM | 0 |
| Boyd Gaming | -8 |
 | WorkForce Software | -19 |
 | PRO Unlimited | -20 |
 | Retail Solutions | -100 |
Replicon Customer Reviews
Out of the 2 Replicon customer reviews 2 were positive and 0 were constructive. Replicon customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Replicon Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Replicon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Replicon Customer Loyalty Score by Gender
Replicon's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Replicon Customer Loyalty Score by Ethnicity
Replicon's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
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100
out of 100
Other
Replicon Customer Loyalty vs. Competitors
Compared to its competitors, Replicon's Customer Loyalty score is rated right above Igloo Software, and is preceded by PRO Unlimited.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SugarCRM | 84% |
| WorkForce Software | 83% |
| McKesson | 81% |
| Workday | 80% |
| Boyd Gaming | 73% |
| PRO Unlimited | 63% |
| Replicon | 62% |
| Igloo Software | N/A |
| Monet Software | N/A |
| Retail Solutions | N/A |
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Replicon Product Quality
4.4/5
Replicon has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Replicon Product Information
Replicon serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Replicon supports Web devices and offers products for small, medium, and large sized businesses.
Replicon’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Replicon's product the highest. Reviewers from the Tech industry rated Replicon the lowest at 4.6.
- Website
- www.replicon.com/
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Productivity
SaaS
Languages Supported
English
French
German
Spanish
Chinese (Simplified)
Japanese
Quick Insights into Replicon Product Quality
Replicon's Product Quality score was rated highest by Other customers, and rated lowest by customers who have used Replicon's products/services for Less than 1 Year.
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Ranked Replicon Product Quality the Highest
Ranked Replicon Product Quality the Lowest
Replicon Product Quality Score by Gender
Replicon's Product Quality score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Replicon Product Quality Score by Ethnicity
Replicon's Product Quality score was rated 5 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 5 | Other | 5 |
Replicon Product Quality Score by Usage
Replicon's Product Quality score was rated the highest by customers who have used Replicon's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Replicon Product Quality Score by Industry
Replicon's Product Quality score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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Replicon Product Quality vs. Competitors
Compared to its competitors, Replicon's Product Quality score is rated right above Igloo Software.
| COMPANY | Product Quality Score | |
|---|---|---|
| Replicon | 4.4/5 |
| Igloo Software | 4.3/5 |
| Monet Software | 4.2/5 |
| Workday | 3.9/5 |
| McKesson | 3.9/5 |
| SugarCRM | 3.8/5 |
| WorkForce Software | 3.7/5 |
| Boyd Gaming | 3.2/5 |
| PRO Unlimited | 2.5/5 |
| Retail Solutions | 1.5/5 |
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Replicon Pricing
Replicon ROI & Value For Money
4.2/5
Replicon has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Replicon Pricing Plans
Replicon has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Philanthropy industry. The users from the Mechanical, Civil or Industrial Engineering industry think that they had the lowest ROI from Replicon.
Who Uses Replicon?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Replicon ROI
Replicon's ROI score was rated highest by Other customers, and rated lowest by customers from the Mechanical, Civil or Industrial Engineering industry.
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Ranked Replicon ROI the Highest
Ranked Replicon ROI the Lowest
Replicon ROI Score by Gender
Replicon's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Replicon ROI Score by Ethnicity
Replicon's ROI score was rated 5 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 5 | Other | 5 |
Replicon ROI Score by Industry
Replicon's ROI score was rated the highest by Philanthropy industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.
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Replicon Pricing vs. Competitors
Compared to its competitors, Replicon's ROI score is rated right above Monet Software, and is preceded by Igloo Software.
| COMPANY | Pricing Score | |
|---|---|---|
| Retail Solutions | 4.5/5 |
| Igloo Software | 4.3/5 |
| Replicon | 4.2/5 |
| Monet Software | 4.2/5 |
| McKesson | 3.9/5 |
| SugarCRM | 3.9/5 |
| Workday | 3.8/5 |
| WorkForce Software | 3.2/5 |
| PRO Unlimited | 3.1/5 |
| Boyd Gaming | 3/5 |
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Replicon Customer Satisfaction (CSAT)
Replicon Customer Satisfaction (CSAT) Score
75 / 100
Replicon has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Replicon Customer Satisfaction
Replicon's Customer Satisfaction score was rated highest by Other customers.
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Ranked Replicon Customer Satisfaction the Highest
Replicon Customer Satisfaction Score by Gender
Replicon's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Replicon Customer Satisfaction Score by Ethnicity
CSAT according to Other
Replicon's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Replicon Customer Satisfaction vs. Competitors
Compared to its competitors, Replicon's Customer Satisfaction score is rated right above Workday.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Replicon | 75% |
| Workday | 72% |
| McKesson | 67% |
| SugarCRM | 67% |
| Boyd Gaming | 51% |
| WorkForce Software | 50% |
| PRO Unlimited | 33% |
| Igloo Software | 0% |
| Monet Software | 0% |
| Retail Solutions | 0% |
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Replicon Customer Service
3.7/5
Replicon has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Replicon's Customer Service
Address
1200 Bridge Parkway, #100, Redwood City, CA 94065
Website
www.replicon.com/
Quick Insights into Replicon Customer Service
Replicon's Customer Service score was rated highest by Other customers.
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Ranked Replicon Customer Service the Highest
Replicon Customer Service Score by Gender
Replicon's Customer Service score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Replicon Customer Service Score by Ethnicity
Replicon's Customer Service score was rated 5 stars by Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 5 | Other | 5 |
Replicon Customer Service vs. Competitors
Compared to its competitors, Replicon's Customer Service score is rated right above PRO Unlimited, and is preceded by Monet Software.
| COMPANY | Customer Service Score | |
|---|---|---|
| Workday | 3.9/5 |
| SugarCRM | 3.9/5 |
| McKesson | 3.8/5 |
| Igloo Software | 3.7/5 |
| Monet Software | 3.7/5 |
| Replicon | 3.7/5 |
| PRO Unlimited | 3.3/5 |
| Boyd Gaming | 3/5 |
| WorkForce Software | 2.7/5 |
| Retail Solutions | N/A |
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Replicon as an Employer
4.5/5
Replicon has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Replicon scored a 48 for Net Promoter Score and a 47 for Employee Net Promoter Score. NPS gauges how likely a customer of Replicon would recommend the brand to a friend. ENPS measures how likely Replicon employees would recommend working at Replicon to a friend.
Net Promoter Score
48
NPS Score
| 65% | Promoters |
|---|---|
| 18% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
47
eNPS Score
| 68% | Promoters |
|---|---|
| 11% | Passive |
| 21% | Detractors |
