30
NPS
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Revel Systems
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About Revel Systems' Brand
Among its major competitors, Revel Systems is ranked in 4th place for NPS while Springboard Retail is 1st, and Lavu is 2nd.Their current valuation is $505.00M
Brand at a Glance
87%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Revel Systems Ranking
- #1 / 4 of its competitors
Revel Systems NPS
Revel Systems's Net Promoter Score (NPS) is a 30 with 58% Promoters, 14% Passives, and 28% Detractors. Net Promoter Score tracks whether Revel Systems's customers would recommend using the product based on a scale of -100 to 100.
Revel Systems Overall NPS
| 58% | Promoters |
|---|---|
| 14% | Passives |
| 28% | Detractors |
Revel Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 28 | Mar 2023 | 28 |
Apr 2023 29 | Apr 2023 | 29 |
Jul 2023 29 | Jul 2023 | 29 |
Aug 2023 29 | Aug 2023 | 29 |
Sep 2023 28 | Sep 2023 | 28 |
Oct 2023 30 | Oct 2023 | 30 |
Dec 2023 30 | Dec 2023 | 30 |
Jan 2024 32 | Jan 2024 | 32 |
Mar 2024 32 | Mar 2024 | 32 |
Apr 2024 31 | Apr 2024 | 31 |
Jul 2024 29 | Jul 2024 | 29 |
Nov 2024 29 | Nov 2024 | 29 |
How Other Brands Compare
Revel Systems is ranked first for NPS among its competitors. ShopKeep and Block come in second and third, with Toast coming in at #4. Among those competitors, it is the third most valued company behind Block.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Revel Systems NPS by Gender
Revel Systems's NPS was rated -28 by Male customers on Comparably.
Male
-28
Revel Systems's NPS was rated -28 by Male customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Female
N/A
Revel Systems's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Revel Systems NPS by Ethnicity
Revel Systems's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Other -34 | Other | -34 |
Revel Systems NPS by Age
Revel Systems's NPS was rated -50 points by customers ages 41-45 on Comparably.
Revel Systems NPS by Usage
Revel Systems's NPS was rated the highest by customers who have used Revel Systems's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 21 | Less than 1 Year | 21 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
2 to 5 Years 46 | 2 to 5 Years | 46 |
5 to 10 Years 7 | 5 to 10 Years | 7 |
Revel Systems NPS vs. Competitors
Compared to its competitors, Revel Systems's NPS is rated right above ShopKeep, and is preceded by Vend.
| COMPANY | NPS Score | |
|---|---|---|
 | Springboard Retail | 60 |
 | Lavu | 55 |
 | Vend | 52 |
| Revel Systems | 30 |
 | ShopKeep | 27 |
 | Block | 25 |
 | Toast | 24 |
Revel Systems Customer Reviews
Out of the 2 Revel Systems customer reviews 1 was positive and 1 was constructive. Revel Systems customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Revel Systems Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Revel Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Revel Systems Customer Loyalty Score by Gender
Revel Systems's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Revel Systems Customer Loyalty Score by Ethnicity
Revel Systems's Customer Loyalty score was rated 100% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
100
out of 100
Other
Revel Systems Customer Loyalty Score by Age
Revel Systems's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Revel Systems Customer Loyalty Score by Usage
Revel Systems's Customer Loyalty score was rated 100% by customers who have used Revel Systems's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Revel Systems Customer Loyalty Score by Industry
Revel Systems's Customer Loyalty score was rated 100% by both Hospitality and Restaurants industry customers.
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Revel Systems Customer Loyalty vs. Competitors
Compared to its competitors, Revel Systems's Customer Loyalty score is rated right above ShopKeep, and is preceded by Vend.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Vend | 100% |
| Revel Systems | 87% |
| ShopKeep | 85% |
| Toast | 78% |
| Block | 76% |
| Springboard Retail | N/A |
| Lavu | N/A |
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Revel Systems Product Quality
3.5/5
Revel Systems has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Revel Systems Product Information
Revel Systems serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, India, United Kingdom, and Germany. Revel Systems supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Revel Systems’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated Revel Systems's product the highest. Reviewers from the Beverage, Wine and Spirits industry rated Revel Systems the lowest at 3.
- Website
- https://revelsystems.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Languages Supported
English
Product Type
Point of Sale (POS) Software
iPad POS Software
Restaurant POS Software
Quick Insights into Revel Systems Product Quality
Revel Systems's Product Quality score was rated highest by customers who have used Revel Systems's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Revel Systems Product Quality the Highest
Ranked Revel Systems Product Quality the Lowest
Revel Systems Product Quality Score by Gender
Revel Systems's Product Quality score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
Revel Systems Product Quality Score by Ethnicity
Revel Systems's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Revel Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 2.8 | Other | 2.8 |
Revel Systems Product Quality Score by Age
Revel Systems's Product Quality score was rated 2.7 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.7 | 41-45 | 2.7 |
Revel Systems Product Quality Score by Usage
Revel Systems's Product Quality score was rated the highest by customers who have used Revel Systems's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Revel Systems Product Quality Score by Industry
Revel Systems's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Sporting Goods industry customers.
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Revel Systems Product Quality vs. Competitors
Compared to its competitors, Revel Systems's Product Quality score is rated right above Lavu, and is preceded by Block.
| COMPANY | Product Quality Score | |
|---|---|---|
| Springboard Retail | 4.2/5 |
| Vend | 4.2/5 |
| Toast | 3.7/5 |
| Block | 3.6/5 |
| Revel Systems | 3.5/5 |
| Lavu | 3.2/5 |
| ShopKeep | 3.2/5 |
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Revel Systems Pricing
Revel Systems ROI & Value For Money
3.5/5
Revel Systems has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Revel Systems Pricing Plans
Revel Systems has a pricing structure that accommodates small, medium, and large businesses. Starting from $79/month, Revel Systems uses a subscription model. For the users that are not ready to commit yet, Revel Systems also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Retail industry think that they had the lowest ROI from Revel Systems.
Who Uses Revel Systems?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Revel Systems ROI
Revel Systems's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Revel Systems's products/services for Less than 1 Year.
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Ranked Revel Systems ROI the Highest
Ranked Revel Systems ROI the Lowest
Revel Systems ROI Score by Gender
Revel Systems's ROI score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
Revel Systems ROI Score by Ethnicity
Revel Systems's ROI score was rated 3 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Revel Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 3 | Other | 3 |
Revel Systems ROI Score by Age
Revel Systems's ROI score was rated 2.6 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.6 | 41-45 | 2.6 |
Revel Systems ROI Score by Usage
Revel Systems's ROI score was rated the highest by customers who have used Revel Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Revel Systems ROI Score by Industry
Revel Systems's ROI score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
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Revel Systems Pricing vs. Competitors
Compared to its competitors, Revel Systems's ROI score is rated right above Lavu, and is preceded by Block.
| COMPANY | Pricing Score | |
|---|---|---|
| Vend | 4.3/5 |
| Springboard Retail | 3.8/5 |
| Toast | 3.7/5 |
| Block | 3.6/5 |
| Revel Systems | 3.5/5 |
| Lavu | 3.2/5 |
| ShopKeep | 3.2/5 |
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Revel Systems Customer Satisfaction (CSAT)
Revel Systems Customer Satisfaction (CSAT) Score
63 / 100
Revel Systems has an overall Customer Satisfaction score of 63 rated by its users and customers.
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Very Satisfied
42%
Satisfied
21%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
3%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Revel Systems Customer Satisfaction
Revel Systems's Customer Satisfaction score was rated highest by customers who have used Revel Systems's products/services for 1 to 2 Years, and rated lowest by customers who have used Revel Systems's products/services for Less than 1 Year.
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Ranked Revel Systems Customer Satisfaction the Highest
Ranked Revel Systems Customer Satisfaction the Lowest
Revel Systems Customer Satisfaction Score by Gender
Revel Systems's Customer Satisfaction score was rated 57 by Male customers on Comparably.
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57 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 29% |
Revel Systems Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Revel Systems' Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
CSAT according to Other
Revel Systems' Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Revel Systems Customer Satisfaction Score by Age
Revel Systems's Customer Satisfaction score was rated 50 points by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 50% |
Revel Systems Customer Satisfaction Score by Usage
Revel Systems's Customer Satisfaction score was rated the highest by customers who have used Revel Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Revel Systems Customer Satisfaction Score by Industry
Revel Systems's Customer Satisfaction score was rated 67 points by Hospitality industry customers.
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"title": "Revel Systems Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Hospitality",
"groupId": 523,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Revel Systems's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "max",
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}Revel Systems Customer Satisfaction vs. Competitors
Compared to its competitors, Revel Systems's Customer Satisfaction score is rated right above Block, and is preceded by Toast.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Toast | 68% |
| Revel Systems | 63% |
| Block | 63% |
| Springboard Retail | 0% |
| Lavu | 0% |
| Vend | 0% |
| ShopKeep | 0% |
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Revel Systems Customer Service
3.7/5
Revel Systems has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Revel Systems's Customer Service
Address
170 Columbus Avenue, San Francisco, CA 94133
Website
https://revelsystems.com
Phone Number
415-744-1433
Revel Systems's Social Links
Quick Insights into Revel Systems Customer Service
Revel Systems's Customer Service score was rated highest by customers who have used Revel Systems's products/services for 1 to 2 Years, and rated lowest by customers who have used Revel Systems's products/services for 5 to 10 Years.
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Ranked Revel Systems Customer Service the Highest
Ranked Revel Systems Customer Service the Lowest
Revel Systems Customer Service Score by Gender
Revel Systems's Customer Service score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Revel Systems Customer Service Score by Ethnicity
Revel Systems's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Other 3 | Other | 3 |
Revel Systems Customer Service Score by Age
Revel Systems's Customer Service score was rated 2.6 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.6 | 41-45 | 2.6 |
Revel Systems Customer Service Score by Usage
Revel Systems's Customer Service score was rated the highest by customers who have used Revel Systems's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Revel Systems Customer Service Score by Industry
Revel Systems's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Restaurants industry customers.
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Revel Systems Customer Service vs. Competitors
Compared to its competitors, Revel Systems's Customer Service score is rated right above Toast, and is preceded by Vend.
| COMPANY | Customer Service Score | |
|---|---|---|
| Springboard Retail | 5/5 |
| Vend | 3.9/5 |
| Revel Systems | 3.7/5 |
| Toast | 3.6/5 |
| Block | 3.4/5 |
| Lavu | 3.3/5 |
| ShopKeep | 1.6/5 |
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Revel Systems as an Employer
3.3/5
Revel Systems has a 3.3/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Revel Systems scored a 30 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Revel Systems would recommend the brand to a friend. ENPS measures how likely Revel Systems employees would recommend working at Revel Systems to a friend.
Net Promoter Score
30
NPS Score
| 58% | Promoters |
|---|---|
| 14% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
