55
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Lavu
Marketing or Exec? Claim Your Free Account
About Lavu's Brand
"Lavu provides mobile and cloud-based iPad point of sale systems for restaurants, bars and quick-serve businesses." Among its major competitors, Lavu is ranked in 1st place for NPS while Checkmarx is 2nd, and TouchBistro is 3rd.
Brand at a Glance
3.2/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Lavu Ranking
- #1 / 4 of its competitors
Lavu NPS
Lavu's Net Promoter Score (NPS) is a 55 with 72% Promoters, 11% Passives, and 17% Detractors. Net Promoter Score tracks whether Lavu's customers would recommend using the product based on a scale of -100 to 100.
Lavu Overall NPS
| 72% | Promoters |
|---|---|
| 11% | Passives |
| 17% | Detractors |
Lavu NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 55 | Aug 2020 | 55 |
How Other Brands Compare
Lavu is ranked first for NPS among its competitors. Databricks and Toast come in second and third, with NCR Corporation coming in at #4.
Lavu |  NCR Corporation |  Toast |  Databricks | |
| Global Ranking | #- | #390 | #425 | #- |
| NPS | 55 | 4 | 24 | 29 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $4.47B | $4.90B | $6.20B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lavu NPS by Usage
Lavu's NPS was rated the highest by customers who have used Lavu's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
2 to 5 Years 45 | 2 to 5 Years | 45 |
Lavu NPS vs. Competitors
Compared to its competitors, Lavu's NPS is rated right above Checkmarx.
| COMPANY | NPS Score | |
|---|---|---|
| Lavu | 55 |
 | Checkmarx | 46 |
 | TouchBistro | 37 |
 | Revel Systems | 30 |
| Databricks | 29 |
| Toast | 24 |
 | ALOHA | 20 |
| NCR Corporation | 4 |
Lavu Product Quality
3.2/5
Lavu has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Lavu's overall Product Quality score rated by its users and customers.
Lavu Product Information
Lavu serves markets in the United States, Asia, China, Europe, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Lavu supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Lavu’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.lavu.com/
- Company Size
- 51-200 Employees
Industry
Restaurants
Languages Supported
English
French
German
Portuguese
Spanish
Chinese (Simplified)
Italian
Russian
Product Type
Point of Sale (POS) Software
Restaurant Management Software
iPad POS Software
Restaurant POS Software
Bar POS Software
Lavu Product Quality vs. Competitors
Compared to its competitors, Lavu's Product Quality score is rated right above ALOHA, and is preceded by NCR Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Databricks | 3.9/5 |
| Toast | 3.7/5 |
| TouchBistro | 3.7/5 |
| Checkmarx | 3.6/5 |
| Revel Systems | 3.5/5 |
| NCR Corporation | 3.5/5 |
| Lavu | 3.2/5 |
| ALOHA | 2.9/5 |
Unlock Lavu Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lavu Product Quality vs. Competitors data and gain insights into your customers today.
Lavu Pricing
Lavu ROI & Value For Money
3.2/5
Lavu has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Lavu's overall ROI score rated by its users and customers.
Lavu Pricing Plans
Lavu has a pricing structure that accommodates small, medium, and large businesses. Starting from $69/month, Lavu uses a subscription model and offers the following: $69 per month, 300+ Restaurant Features, and Free Updates & 24/7 Customer Care.
Who Uses Lavu?
Small Businesses
Medium Businesses
Large Enterprises
Lavu Pricing vs. Competitors
Compared to its competitors, Lavu's ROI score is rated right below NCR Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Databricks | 3.8/5 |
| Checkmarx | 3.8/5 |
| TouchBistro | 3.7/5 |
| Toast | 3.7/5 |
| Revel Systems | 3.5/5 |
| ALOHA | 3.5/5 |
| NCR Corporation | 3.4/5 |
| Lavu | 3.2/5 |
Unlock Lavu ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lavu ROI vs. Competitors data and gain insights into your customers today.
Lavu Customer Service
3.3/5
Lavu has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Lavu's overall Customer Service score rated by its users and customers.
About Lavu's Customer Service
Address
2632 Pennsylvania St NE, Suite D, Albuquerque, NM 87110
Website
http://www.lavu.com/
Phone Number
(855) 767-5288
Lavu Customer Service vs. Competitors
Compared to its competitors, Lavu's Customer Service score is rated right below NCR Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| ALOHA | 3.9/5 |
| Databricks | 3.8/5 |
| Revel Systems | 3.7/5 |
| Checkmarx | 3.6/5 |
| Toast | 3.6/5 |
| TouchBistro | 3.4/5 |
| NCR Corporation | 3.4/5 |
| Lavu | 3.3/5 |
Unlock Lavu Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lavu Customer Service vs. Competitors data and gain insights into your customers today.
Lavu as an Employer
2.6/5
Lavu has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Lavu scored a 55 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Lavu would recommend the brand to a friend. ENPS measures how likely Lavu employees would recommend working at Lavu to a friend.
Net Promoter Score
55
NPS Score
| 72% | Promoters |
|---|---|
| 11% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
