-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Robeco
Marketing or Exec? Claim Your Free Account
About Robeco's Brand
Robeco is private equity and asset management group based in The Netherlands. Robeco Group was started in 1929 and today is one of Among its major competitors, Robeco is ranked in 8th place for NPS while BinckBank is 1st, and Rabobank is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
Robeco Ranking
- #4 / 4 of its competitors
Robeco NPS
Robeco's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Robeco's customers would recommend using the product based on a scale of -100 to 100.
Robeco Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Robeco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -100 | Dec 2024 | -100 |
How Other Brands Compare
Robeco is ranked #4 for NPS among its competitors. Lazard and BlackRock come in first and second, with The Vanguard Group coming in at third.
Robeco |  The Vanguard Group |  BlackRock |  Lazard | |
| Global Ranking | #- | #250 | #602 | #- |
| NPS | -100 | 5 | 10 | 20 |
| Valuation Updated every 24 hours for public companies | - | - | $108.30B | $3.39B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Robeco NPS vs. Competitors
Compared to its competitors, Robeco's NPS is rated right below Navient Corporation.
| COMPANY | NPS Score | |
|---|---|---|
 | BinckBank | 100 |
 | Rabobank | 25 |
| Lazard | 20 |
| BlackRock | 10 |
| The Vanguard Group | 5 |
 | ABN AMRO | 3 |
 | Asta Funding | N/A |
 | Navient Corporation | -19 |
| Robeco | -100 |
Robeco Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Robeco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Robeco Customer Loyalty vs. Competitors
Compared to its competitors, Robeco's Customer Loyalty score is rated right above Asta Funding, and is preceded by Rabobank.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BinckBank | 100% |
| ABN AMRO | 93% |
| The Vanguard Group | 81% |
| Navient Corporation | 79% |
| BlackRock | 75% |
| Lazard | 68% |
| Rabobank | 64% |
| Robeco | 10% |
| Asta Funding | N/A |
Unlock Robeco Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Robeco Customer Loyalty vs. Competitors data and gain insights into your customers today.
Robeco Product Quality
2.5/5
Robeco has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Robeco's overall Product Quality score rated by its users and customers.
Robeco Product Information
Robeco’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.robeco.com
Robeco Product Quality vs. Competitors
Compared to its competitors, Robeco's Product Quality score is rated right above Navient Corporation, and is preceded by BinckBank.
| COMPANY | Product Quality Score | |
|---|---|---|
| BlackRock | 3.8/5 |
| Lazard | 3.6/5 |
| Rabobank | 3.6/5 |
| ABN AMRO | 3.6/5 |
| The Vanguard Group | 3.4/5 |
| BinckBank | 2.5/5 |
| Robeco | 2.5/5 |
| Navient Corporation | 2.3/5 |
| Asta Funding | N/A |
Unlock Robeco Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Robeco Product Quality vs. Competitors data and gain insights into your customers today.
Robeco Pricing
Robeco ROI & Value For Money
3/5
Robeco has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Robeco's overall ROI score rated by its users and customers.
Robeco Pricing vs. Competitors
Compared to its competitors, Robeco's ROI score is rated right above Navient Corporation, and is preceded by ABN AMRO.
| COMPANY | Pricing Score | |
|---|---|---|
| BinckBank | 5/5 |
| Lazard | 3.8/5 |
| Rabobank | 3.7/5 |
| BlackRock | 3.7/5 |
| The Vanguard Group | 3.5/5 |
| ABN AMRO | 3.4/5 |
| Robeco | 3/5 |
| Navient Corporation | 2.3/5 |
| Asta Funding | N/A |
Unlock Robeco ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Robeco ROI vs. Competitors data and gain insights into your customers today.
Robeco Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Robeco Customer Satisfaction vs. Competitors
Compared to its competitors, Robeco's Customer Satisfaction score is rated right above Asta Funding, and is preceded by BinckBank.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BlackRock | 78% |
| Lazard | 68% |
| Rabobank | 66% |
| ABN AMRO | 58% |
| The Vanguard Group | 50% |
| Navient Corporation | 46% |
| BinckBank | 0% |
| Robeco | 0% |
| Asta Funding | 0% |
Unlock Robeco Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Robeco Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Robeco Customer Service
3/5
Robeco has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Robeco's overall Customer Service score rated by its users and customers.
About Robeco's Customer Service
Address
Coolsingel 120, 3011 Netherlands
Website
http://www.robeco.com
Robeco Customer Service vs. Competitors
Compared to its competitors, Robeco's Customer Service score is rated right above Navient Corporation, and is preceded by The Vanguard Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| BinckBank | 5/5 |
| BlackRock | 3.8/5 |
| Lazard | 3.8/5 |
| Rabobank | 3.6/5 |
| ABN AMRO | 3.6/5 |
| The Vanguard Group | 3.2/5 |
| Robeco | 3/5 |
| Navient Corporation | 2.3/5 |
| Asta Funding | N/A |
Unlock Robeco Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Robeco Customer Service vs. Competitors data and gain insights into your customers today.
