100
NPS
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RocketFuel
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About RocketFuel's Brand
"Rocket Fuel provides custom website design and internet marketing to businesses, nonprofits and agencies nationwide." Among its major competitors, RocketFuel is ranked in 1st place for NPS while Undertone is 2nd, and Google is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
RocketFuel Ranking
- #1 / 4 of its competitors
RocketFuel NPS
RocketFuel's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether RocketFuel's customers would recommend using the product based on a scale of -100 to 100.
RocketFuel Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
RocketFuel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
How Other Brands Compare
RocketFuel is ranked first for NPS among its competitors. Google and Mediaocean come in second and third, with MediaMath coming in at #4.
RocketFuel |  Google |  Mediaocean |  MediaMath | |
| Global Ranking | #- | #8 | #- | #- |
| NPS | 100 | 42 | -12 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.42T | $5.49B | $1.00B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RocketFuel NPS vs. Competitors
Compared to its competitors, RocketFuel's NPS is rated right above Undertone.
| COMPANY | NPS Score | |
|---|---|---|
| RocketFuel | 100 |
 | Undertone | 67 |
| 42 | |
 | Exponential | N/A |
| Mediaocean | -12 |
 | Yahoo | -21 |
| MediaMath | -100 |
 | SpotX | -100 |
RocketFuel Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of RocketFuel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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RocketFuel Customer Loyalty vs. Competitors
Compared to its competitors, RocketFuel's Customer Loyalty score is rated right above MediaMath.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| RocketFuel | 100% |
| MediaMath | 100% |
| 87% | |
| Yahoo | 65% |
| Mediaocean | 57% |
| Undertone | 53% |
| SpotX | 10% |
| Exponential | N/A |
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RocketFuel Product Quality
5/5
RocketFuel has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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RocketFuel Product Information
RocketFuel’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.gorocketfuel.com/
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
RocketFuel Product Quality vs. Competitors
Compared to its competitors, RocketFuel's Product Quality score is rated right above Google.
| COMPANY | Product Quality Score | |
|---|---|---|
| RocketFuel | 5/5 |
| 4.1/5 | |
| Undertone | 4.1/5 |
| SpotX | 3.2/5 |
| MediaMath | 2.8/5 |
| Yahoo | 2.7/5 |
| Mediaocean | 2.6/5 |
| Exponential | N/A |
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RocketFuel Pricing
RocketFuel ROI & Value For Money
5/5
RocketFuel has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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RocketFuel Pricing vs. Competitors
Compared to its competitors, RocketFuel's ROI score is rated right above Google.
| COMPANY | Pricing Score | |
|---|---|---|
| RocketFuel | 5/5 |
| 4/5 | |
| Undertone | 3.8/5 |
| Mediaocean | 2.9/5 |
| Yahoo | 2.6/5 |
| MediaMath | 2.5/5 |
| SpotX | 1.5/5 |
| Exponential | N/A |
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RocketFuel Customer Satisfaction (CSAT)
RocketFuel Customer Satisfaction (CSAT) Score
100 / 100
RocketFuel has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RocketFuel Customer Satisfaction vs. Competitors
Compared to its competitors, RocketFuel's Customer Satisfaction score is rated right above Undertone.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| RocketFuel | 100% |
| Undertone | 100% |
| 81% | |
| Yahoo | 48% |
| Mediaocean | 37% |
| MediaMath | 25% |
| SpotX | 0% |
| Exponential | 0% |
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RocketFuel Customer Service
5/5
RocketFuel has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About RocketFuel's Customer Service
Address
80 Monroe Avenue, Memphis, TN 38103
Website
http://www.gorocketfuel.com/
RocketFuel Customer Service vs. Competitors
Compared to its competitors, RocketFuel's Customer Service score is rated right above MediaMath.
| COMPANY | Customer Service Score | |
|---|---|---|
| RocketFuel | 5/5 |
| MediaMath | 5/5 |
| 4/5 | |
| Undertone | 3.7/5 |
| Mediaocean | 3/5 |
| Yahoo | 2.6/5 |
| SpotX | 1.5/5 |
| Exponential | N/A |
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RocketFuel as an Employer
3.4/5
RocketFuel has a 3.4/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
RocketFuel scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of RocketFuel would recommend the brand to a friend. ENPS measures how likely RocketFuel employees would recommend working at RocketFuel to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
