-2
NPS
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Sharp HealthCare
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About Sharp HealthCare's Brand
As San Diego’s largest and most comprehensive health care system, Sharp offers a wide choice of career opportunities. Among its major competitors, Sharp HealthCare is ranked in 5th place for NPS while Paradise Valley Hospital is 1st, and UC San Diego is 2nd.Their current valuation is $9.87B
Brand at a Glance
65%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Sharp HealthCare CMO
Diane Lofgren
Diane Lofgren serves as the Chief Marketing Officer of Sharp HealthCare. Diane started at Sharp HealthCare in July of 2014. Diane currently resides in the Greater San Diego Area.
Sharp HealthCare Ranking
- #3 / 4 of its competitors
Sharp HealthCare NPS
Sharp HealthCare's Net Promoter Score (NPS) is a -2 with 41% Promoters, 16% Passives, and 43% Detractors. Net Promoter Score tracks whether Sharp HealthCare's customers would recommend using the product based on a scale of -100 to 100.
Sharp HealthCare Overall NPS
| 41% | Promoters |
|---|---|
| 16% | Passives |
| 43% | Detractors |
Sharp HealthCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -2 | Sep 2024 | -2 |
Oct 2024 0 | Oct 2024 | 0 |
Dec 2024 1 | Dec 2024 | 1 |
Jan 2025 2 | Jan 2025 | 2 |
Feb 2025 2 | Feb 2025 | 2 |
Apr 2025 1 | Apr 2025 | 1 |
Jul 2025 -1 | Jul 2025 | -1 |
Aug 2025 2 | Aug 2025 | 2 |
Sep 2025 2 | Sep 2025 | 2 |
Oct 2025 1 | Oct 2025 | 1 |
Nov 2025 0 | Nov 2025 | 0 |
Jan 2026 -2 | Jan 2026 | -2 |
How Other Brands Compare
Sharp HealthCare is ranked third for NPS among its competitors. Paradise Valley Hospital and Kaiser Permanente come in first and second, with Scripps Health coming in at #4. Among those competitors, it is the third most valued company.
Sharp HealthCare |  Kaiser Permanente |  Scripps Health |  Paradise Valley Hospital | |
| Global Ranking | #- | #188 | #692 | #- |
| NPS | -2 | 1 | -6 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $9.87B | - | $1.33B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sharp HealthCare NPS by Gender
Male customers rated Sharp HealthCare's NPS 44 points higher than Female customers.
Male
7
Sharp HealthCare's NPS was rated 7 by Male customers on Comparably.
50%
Promoters
7%
Passives
43%
Detractors
Female
-37
Sharp HealthCare's NPS was rated -37 by Female customers on Comparably.
27%
Promoters
9%
Passives
64%
Detractors
Sharp HealthCare NPS by Ethnicity
Sharp HealthCare's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -32 | Caucasian | -32 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Sharp HealthCare NPS by Age
Sharp HealthCare's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sharp HealthCare NPS by Usage
Sharp HealthCare's NPS was rated the highest by customers who have used Sharp HealthCare's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years -28 | 5 to 10 Years | -28 |
Over 10 Years 10 | Over 10 Years | 10 |
Sharp HealthCare NPS vs. Competitors
Compared to its competitors, Sharp HealthCare's NPS is rated right above Scripps Health, and is preceded by Rady childrens hospital.
Sharp HealthCare Customer Reviews
Out of the 5 Sharp HealthCare customer reviews 3 were positive and 2 were constructive. Sharp HealthCare customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Sharp HealthCare Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Sharp HealthCare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sharp HealthCare Customer Loyalty Score by Gender
Male customers rated Sharp HealthCare's Customer Loyalty score 7% higher than Female customers.
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Male
74%
Yes
Female
67%
Yes
Sharp HealthCare Customer Loyalty Score by Ethnicity
Sharp HealthCare's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sharp HealthCare.
65
out of 100
Caucasian
100
out of 100
Hispanic or Latino
70
out of 100
Asian or Pacific Islander
Sharp HealthCare Customer Loyalty Score by Age
Sharp HealthCare's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sharp HealthCare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
51-55 70% | 51-55 | 70% |
61-65 78% | 61-65 | 78% |
66+ 82% | 66+ | 82% |
Sharp HealthCare Customer Loyalty Score by Usage
Sharp HealthCare's Customer Loyalty score was rated the highest by customers who have used Sharp HealthCare's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sharp HealthCare Customer Loyalty Score by Industry
Sharp HealthCare's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Sharp HealthCare Customer Loyalty vs. Competitors
Compared to its competitors, Sharp HealthCare's Customer Loyalty score is rated right above Paradise Valley Hospital, and is preceded by UC San Diego.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kaiser Permanente | 81% |
| Scripps Health | 76% |
 | UC San Diego | 73% |
| Sharp HealthCare | 65% |
| Paradise Valley Hospital | 54% |
| Rady childrens hospital | 54% |
 | Tri-City Medical Center | 52% |
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Sharp HealthCare Product Quality
3.2/5
Sharp HealthCare has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Sharp HealthCare Product Information
Sharp HealthCare’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Sharp HealthCare's product the highest. Reviewers from the Tech industry rated Sharp HealthCare the lowest at 2.7.
- Website
- http://www.sharp.com
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into Sharp HealthCare Product Quality
Sharp HealthCare's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Sharp HealthCare's products/services for 1 to 2 Years.
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Ranked Sharp HealthCare Product Quality the Highest
Ranked Sharp HealthCare Product Quality the Lowest
Sharp HealthCare Product Quality Score by Gender
Male customers rated Sharp HealthCare's Product Quality score 0.3 stars higher than Female customers.
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Male
3.3/5
Female
3/5
Sharp HealthCare Product Quality Score by Ethnicity
Sharp HealthCare's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sharp HealthCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Sharp HealthCare Product Quality Score by Age
Sharp HealthCare's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
51-55 2.6 | 51-55 | 2.6 |
61-65 3.6 | 61-65 | 3.6 |
66+ 3.4 | 66+ | 3.4 |
Sharp HealthCare Product Quality Score by Usage
Sharp HealthCare's Product Quality score was rated the highest by customers who have used Sharp HealthCare's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sharp HealthCare Product Quality Score by Industry
Sharp HealthCare's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Sharp HealthCare Product Quality vs. Competitors
Compared to its competitors, Sharp HealthCare's Product Quality score is rated right above Scripps Health, and is preceded by Paradise Valley Hospital.
| COMPANY | Product Quality Score | |
|---|---|---|
| UC San Diego | 3.9/5 |
| Rady childrens hospital | 3.6/5 |
| Kaiser Permanente | 3.3/5 |
| Paradise Valley Hospital | 3.2/5 |
| Sharp HealthCare | 3.2/5 |
| Scripps Health | 3/5 |
| Tri-City Medical Center | 2.2/5 |
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Sharp HealthCare Pricing
Sharp HealthCare ROI & Value For Money
3.1/5
Sharp HealthCare has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Sharp HealthCare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Sharp HealthCare.
Quick Insights into Sharp HealthCare ROI
Sharp HealthCare's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Sharp HealthCare's products/services for 1 to 2 Years.
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Ranked Sharp HealthCare ROI the Highest
Ranked Sharp HealthCare ROI the Lowest
Sharp HealthCare ROI Score by Gender
Male customers rated Sharp HealthCare's ROI score 0.4 stars higher than Female customers.
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Male
3.1/5
Female
2.7/5
Sharp HealthCare ROI Score by Ethnicity
Sharp HealthCare's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sharp HealthCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Sharp HealthCare ROI Score by Age
Sharp HealthCare's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.6 | 41-45 | 3.6 |
51-55 2.1 | 51-55 | 2.1 |
61-65 3.2 | 61-65 | 3.2 |
66+ 2.9 | 66+ | 2.9 |
Sharp HealthCare ROI Score by Usage
Sharp HealthCare's ROI score was rated the highest by customers who have used Sharp HealthCare's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sharp HealthCare ROI Score by Industry
Sharp HealthCare's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Sharp HealthCare Pricing vs. Competitors
Compared to its competitors, Sharp HealthCare's ROI score is rated right above Scripps Health, and is preceded by Rady childrens hospital.
| COMPANY | Pricing Score | |
|---|---|---|
| Paradise Valley Hospital | 3.6/5 |
| Kaiser Permanente | 3.2/5 |
| Rady childrens hospital | 3.2/5 |
| Sharp HealthCare | 3.1/5 |
| Scripps Health | 3/5 |
| UC San Diego | 2.8/5 |
| Tri-City Medical Center | 2.1/5 |
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Sharp HealthCare Customer Satisfaction (CSAT)
Sharp HealthCare Customer Satisfaction (CSAT) Score
50 / 100
Sharp HealthCare has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
19%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
21%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sharp HealthCare Customer Satisfaction
Sharp HealthCare's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked Sharp HealthCare Customer Satisfaction the Highest
Ranked Sharp HealthCare Customer Satisfaction the Lowest
Sharp HealthCare Customer Satisfaction Score by Gender
Male customers rated Sharp HealthCare's Customer Satisfaction score 15 points higher than Female customers.
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57 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 28% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 29% | |
Very Dissatisfied | 14% |
42 / 100
FemaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 29% | |
Very Dissatisfied | 0% |
Sharp HealthCare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sharp HealthCare's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
25%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
42%
Very Dissatisfied
17%
CSAT according to Hispanic or Latino
Sharp HealthCare's Customer Satisfaction (CSAT) score was rated 66% according to Hispanic or Latino users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Sharp HealthCare's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Sharp HealthCare Customer Satisfaction Score by Age
Sharp HealthCare's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 33% | |||||||||||||||
| 66+ | 55% |
Sharp HealthCare Customer Satisfaction Score by Usage
Sharp HealthCare's Customer Satisfaction score was rated the highest by customers who have used Sharp HealthCare's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Sharp HealthCare Customer Satisfaction Score by Industry
Sharp HealthCare's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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}Sharp HealthCare Customer Satisfaction vs. Competitors
Compared to its competitors, Sharp HealthCare's Customer Satisfaction score is rated right above Scripps Health, and is preceded by Kaiser Permanente.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| UC San Diego | 80% |
| Rady childrens hospital | 67% |
| Paradise Valley Hospital | 60% |
| Kaiser Permanente | 55% |
| Sharp HealthCare | 52% |
| Scripps Health | 47% |
| Tri-City Medical Center | 8% |
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Sharp HealthCare Customer Service
3.2/5
Sharp HealthCare has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Sharp HealthCare's Customer Service
Address
8695 Spectrum Center Blvd, San Diego, CA 92123 United States of America
Website
http://www.sharp.com
Phone Number
858-499-4000
Sharp HealthCare's Social Links
Quick Insights into Sharp HealthCare Customer Service
Sharp HealthCare's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Tech industry.
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Ranked Sharp HealthCare Customer Service the Highest
Ranked Sharp HealthCare Customer Service the Lowest
Sharp HealthCare Customer Service Score by Gender
Female customers rated Sharp HealthCare's Customer Service score 0.1 stars higher than Male customers.
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Male
3/5
Female
3.1/5
Sharp HealthCare Customer Service Score by Ethnicity
Sharp HealthCare's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sharp HealthCare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Sharp HealthCare Customer Service Score by Age
Sharp HealthCare's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sharp HealthCare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.3 | 41-45 | 3.3 |
51-55 2.3 | 51-55 | 2.3 |
61-65 2.9 | 61-65 | 2.9 |
66+ 3.5 | 66+ | 3.5 |
Sharp HealthCare Customer Service Score by Usage
Sharp HealthCare's Customer Service score was rated the highest by customers who have used Sharp HealthCare's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Sharp HealthCare Customer Service Score by Industry
Sharp HealthCare's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Sharp HealthCare Customer Service vs. Competitors
Compared to its competitors, Sharp HealthCare's Customer Service score is rated right above Scripps Health, and is preceded by Kaiser Permanente.
| COMPANY | Customer Service Score | |
|---|---|---|
| Paradise Valley Hospital | 3.8/5 |
| UC San Diego | 3.5/5 |
| Rady childrens hospital | 3.5/5 |
| Kaiser Permanente | 3.3/5 |
| Sharp HealthCare | 3.2/5 |
| Scripps Health | 3/5 |
| Tri-City Medical Center | 2.6/5 |
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Sharp HealthCare as an Employer
4.1/5
Sharp HealthCare has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Sharp HealthCare scored a -2 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Sharp HealthCare would recommend the brand to a friend. ENPS measures how likely Sharp HealthCare employees would recommend working at Sharp HealthCare to a friend.
Net Promoter Score
-2
NPS Score
| 41% | Promoters |
|---|---|
| 16% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 43% | Promoters |
|---|---|
| 24% | Passive |
| 33% | Detractors |
