24
NPS
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Skilljar
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About Skilljar's Brand
Skilljar is an external Learning Management System that empowers GTM teams to build a scalable learning program that is amplified by customer insights. Among its major competitors, Skilljar is ranked in 5th place for NPS while Thought Industries is 1st, and Gainsight is 2nd.Their current valuation is $60.00M
Brand at a Glance
63%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
Skilljar Ranking
- #2 / 4 of its competitors
Skilljar NPS
Skilljar's Net Promoter Score (NPS) is a 24 with 48% Promoters, 28% Passives, and 24% Detractors. Net Promoter Score tracks whether Skilljar's customers would recommend using the product based on a scale of -100 to 100.
Skilljar Overall NPS
| 48% | Promoters |
|---|---|
| 28% | Passives |
| 24% | Detractors |
Skilljar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 46 | Aug 2020 | 46 |
Sep 2021 43 | Sep 2021 | 43 |
Dec 2022 40 | Dec 2022 | 40 |
Jan 2023 33 | Jan 2023 | 33 |
Feb 2023 26 | Feb 2023 | 26 |
Apr 2023 30 | Apr 2023 | 30 |
May 2024 31 | May 2024 | 31 |
Jan 2025 26 | Jan 2025 | 26 |
Feb 2025 25 | Feb 2025 | 25 |
May 2025 24 | May 2025 | 24 |
How Other Brands Compare
Skilljar is ranked second for NPS among its competitors. Gainsight and Coursera come in first and third, with Udacity coming in at #4. Among those competitors, it is the lowest valued company behind Coursera.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Skilljar NPS by Usage
Skilljar's NPS was rated the highest by customers who have used Skilljar's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 20 | 1 to 2 Years | 20 |
2 to 5 Years 39 | 2 to 5 Years | 39 |
Skilljar NPS vs. Competitors
Compared to its competitors, Skilljar's NPS is rated right above Coursera, and is preceded by WizIQ.
| COMPANY | NPS Score | |
|---|---|---|
 | Thought Industries | 54 |
 | Gainsight | 43 |
 | Docebo | 32 |
 | WizIQ | 30 |
| Skilljar | 24 |
 | Coursera | 20 |
 | Udacity | 19 |
 | ProsperWorks | N/A |
 | Totango | -8 |
Skilljar Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Skilljar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Skilljar Customer Loyalty vs. Competitors
Compared to its competitors, Skilljar's Customer Loyalty score is rated right above Thought Industries, and is preceded by Coursera.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| WizIQ | 100% |
| Gainsight | 85% |
| Docebo | 84% |
| Udacity | 78% |
| Coursera | 75% |
| Skilljar | 63% |
| Thought Industries | N/A |
| Totango | N/A |
| ProsperWorks | N/A |
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Skilljar Product Quality
4/5
Skilljar has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Skilljar Product Information
Skilljar serves markets in the United States, Europe, Australia, Canada, and United Kingdom. Skilljar supports Web devices and offers products for medium and large sized businesses.
Skilljar’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.skilljar.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Customer Success Software
Customer Satisfaction Software
Online Course Software
Learning Management System (LMS) Software
Training Software
Customer Engagement Software
Quick Insights into Skilljar Product Quality
Skilljar's Product Quality score was rated highest by customers who have used Skilljar's products/services for 1 to 2 Years, and rated lowest by customers who have used Skilljar's products/services for Less than 1 Year.
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Ranked Skilljar Product Quality the Highest
Ranked Skilljar Product Quality the Lowest
Skilljar Product Quality Score by Usage
Skilljar's Product Quality score was rated 4.6 stars by customers who have used Skilljar's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Skilljar Product Quality vs. Competitors
Compared to its competitors, Skilljar's Product Quality score is rated right above Udacity, and is preceded by WizIQ.
| COMPANY | Product Quality Score | |
|---|---|---|
| Thought Industries | 4.4/5 |
| Gainsight | 4.1/5 |
| Totango | 4.1/5 |
| WizIQ | 4/5 |
| Skilljar | 4/5 |
| Udacity | 3.9/5 |
| Docebo | 3.9/5 |
| Coursera | 3.9/5 |
| ProsperWorks | N/A |
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Skilljar Pricing
Skilljar ROI & Value For Money
3.6/5
Skilljar has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Skilljar Pricing Plans
Skilljar has a pricing structure that accommodates medium and large businesses.
Who Uses Skilljar?
Medium Businesses
Large Enterprises
Skilljar Pricing vs. Competitors
Compared to its competitors, Skilljar's ROI score is rated right above Coursera, and is preceded by Totango.
| COMPANY | Pricing Score | |
|---|---|---|
| Thought Industries | 4.3/5 |
| Docebo | 4.1/5 |
| Gainsight | 4/5 |
| WizIQ | 3.8/5 |
| Totango | 3.8/5 |
| Skilljar | 3.6/5 |
| Coursera | 3.6/5 |
| Udacity | 3.6/5 |
| ProsperWorks | N/A |
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Skilljar Customer Satisfaction (CSAT)
Skilljar Customer Satisfaction (CSAT) Score
89 / 100
Skilljar has an overall Customer Satisfaction score of 89 rated by its users and customers.
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Very Satisfied
33%
Satisfied
56%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Skilljar Customer Satisfaction vs. Competitors
Compared to its competitors, Skilljar's Customer Satisfaction score is rated right above Docebo, and is preceded by Totango.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| WizIQ | 100% |
| Totango | 100% |
| Skilljar | 89% |
| Docebo | 81% |
| Udacity | 79% |
| Coursera | 75% |
| Gainsight | 72% |
| Thought Industries | 0% |
| ProsperWorks | 0% |
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Skilljar Customer Service
3.4/5
Skilljar has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Skilljar's Customer Service
Address
1929 3rd Ave suite 200, Seattle, WA 98104
Website
https://www.skilljar.com/
Phone Number
17192004554
Skilljar's Social Links
Skilljar Customer Service vs. Competitors
Compared to its competitors, Skilljar's Customer Service score is rated right above ProsperWorks, and is preceded by Coursera.
| COMPANY | Customer Service Score | |
|---|---|---|
| Thought Industries | 5/5 |
| Gainsight | 4.2/5 |
| Docebo | 4.1/5 |
| WizIQ | 3.9/5 |
| Totango | 3.7/5 |
| Udacity | 3.7/5 |
| Coursera | 3.5/5 |
| Skilljar | 3.4/5 |
| ProsperWorks | N/A |
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Consumer vs. Employees
Skilljar scored a 24 for Net Promoter Score and a 85 for Employee Net Promoter Score. NPS gauges how likely a customer of Skilljar would recommend the brand to a friend. ENPS measures how likely Skilljar employees would recommend working at Skilljar to a friend.
Net Promoter Score
24
NPS Score
| 48% | Promoters |
|---|---|
| 28% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
85
eNPS Score
| 90% | Promoters |
|---|---|
| 5% | Passive |
| 5% | Detractors |
