-34
NPS
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Snap Kitchen
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About Snap Kitchen's Brand
Every day, our chefs craft meals made of the highest-quality ingredients, forsaking fake and funky for nutrition and balance. Among its major competitors, Snap Kitchen is ranked in 6th place for NPS while Whole Foods Market is 1st, and ezCater is 2nd.Their current valuation is $65.00M
Brand at a Glance
55%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
2.6/5
Customer Service
Snap Kitchen Ranking
- #4 / 4 of its competitors
Snap Kitchen NPS
Snap Kitchen's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Snap Kitchen's customers would recommend using the product based on a scale of -100 to 100.
Snap Kitchen Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Snap Kitchen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
May 2022 -100 | May 2022 | -100 |
Nov 2022 -33 | Nov 2022 | -33 |
How Other Brands Compare
Snap Kitchen is ranked #4 for NPS among its competitors. Whole Foods Market and ezCater come in first and second, with HelloFresh coming in at third. Among those competitors, it is the lowest valued company behind HelloFresh.
Snap Kitchen |  Whole Foods Market |  HelloFresh |  ezCater | |
| Global Ranking | #- | #68 | #572 | #- |
| NPS | -34 | 19 | -3 | 15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $65.00M | - | $15.26B | $1.25B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Snap Kitchen NPS vs. Competitors
Compared to its competitors, Snap Kitchen's NPS is rated right above Freshly, and is preceded by HelloFresh.
| COMPANY | NPS Score | |
|---|---|---|
| Whole Foods Market | 19 |
| ezCater | 15 |
 | Blue Apron | 10 |
 | Plated | 0 |
 | A.G. Barr | N/A |
 | Finsbury Food Group | N/A |
| HelloFresh | -3 |
| Snap Kitchen | -34 |
 | Freshly | -60 |
Snap Kitchen Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Snap Kitchen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Snap Kitchen Customer Loyalty vs. Competitors
Compared to its competitors, Snap Kitchen's Customer Loyalty score is rated right above Plated, and is preceded by Blue Apron.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Whole Foods Market | 78% |
| ezCater | 78% |
| HelloFresh | 69% |
| Freshly | 69% |
| Blue Apron | 66% |
| Snap Kitchen | 55% |
| Plated | N/A |
| A.G. Barr | N/A |
| Finsbury Food Group | N/A |
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Snap Kitchen Product Quality
3/5
Snap Kitchen has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Snap Kitchen Product Information
Snap Kitchen’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.snapkitchen.com/
- Company Size
- 501-1,000 Employees
Industry
Retail
Snap Kitchen Product Quality vs. Competitors
Compared to its competitors, Snap Kitchen's Product Quality score is rated right above Plated, and is preceded by Freshly.
| COMPANY | Product Quality Score | |
|---|---|---|
| Whole Foods Market | 4/5 |
| Blue Apron | 3.9/5 |
| HelloFresh | 3.6/5 |
| ezCater | 3.5/5 |
| Freshly | 3.1/5 |
| Snap Kitchen | 3/5 |
| Plated | 1.5/5 |
| A.G. Barr | N/A |
| Finsbury Food Group | N/A |
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Snap Kitchen Pricing
Snap Kitchen ROI & Value For Money
3/5
Snap Kitchen has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Snap Kitchen Pricing vs. Competitors
Compared to its competitors, Snap Kitchen's ROI score is rated right above Freshly, and is preceded by Plated.
| COMPANY | Pricing Score | |
|---|---|---|
| ezCater | 4/5 |
| Blue Apron | 3.7/5 |
| Whole Foods Market | 3.6/5 |
| HelloFresh | 3.3/5 |
| Plated | 3/5 |
| Snap Kitchen | 3/5 |
| Freshly | 2.9/5 |
| A.G. Barr | N/A |
| Finsbury Food Group | N/A |
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Snap Kitchen Customer Satisfaction (CSAT)
Snap Kitchen Customer Satisfaction (CSAT) Score
50 / 100
Snap Kitchen has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Snap Kitchen Customer Satisfaction vs. Competitors
Compared to its competitors, Snap Kitchen's Customer Satisfaction score is rated right above Freshly, and is preceded by Whole Foods Market.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Blue Apron | 77% |
| ezCater | 68% |
| HelloFresh | 65% |
| Whole Foods Market | 64% |
| Snap Kitchen | 50% |
| Freshly | 40% |
| Plated | 0% |
| A.G. Barr | 0% |
| Finsbury Food Group | 0% |
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Snap Kitchen Customer Service
2.6/5
Snap Kitchen has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Snap Kitchen's Customer Service
Address
9330 United Drive, Dallas, TX 78758
Website
http://www.snapkitchen.com/
Phone Number
5124284000
Snap Kitchen Customer Service vs. Competitors
Compared to its competitors, Snap Kitchen's Customer Service score is rated right above Freshly, and is preceded by HelloFresh.
| COMPANY | Customer Service Score | |
|---|---|---|
| Blue Apron | 3.9/5 |
| Whole Foods Market | 3.8/5 |
| ezCater | 3.8/5 |
| HelloFresh | 3.4/5 |
| Snap Kitchen | 2.6/5 |
| Freshly | 2.5/5 |
| Plated | N/A |
| A.G. Barr | N/A |
| Finsbury Food Group | N/A |
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Snap Kitchen as an Employer
Consumer vs. Employees
Snap Kitchen scored a -34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Snap Kitchen would recommend the brand to a friend. ENPS measures how likely Snap Kitchen employees would recommend working at Snap Kitchen to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
