Snyk NPS & Customer Reviews

Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Brand Page

Snyk

Marketing or Exec? Claim Your Free Account

Snyk

Rate this Brand

About Snyk's Brand

At Snyk, we want to make it easier for everyone to develop fast while staying secure. That's why millions of developers already depend on our enterprise-grade developer security platform to find and fix their vulnerabilities in their code, dependencies, containers, and cloud infrastructure. Loved by developers and trusted by security teams, we empower the world’s developers to build secure applications and equip security teams to meet the demands of the digital world. Snyk is used by 2,300+ customers worldwide today, including industry leaders such as Asurion, Google, Intuit, MongoDB, New Relic, Revolut and Salesforce. Among its major competitors, Snyk is ranked in 5th place for NPS while GitHub is 1st, and GitLab is 2nd. Overall, Snyk has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

75%

Customer Loyalty

3.7/5

Product Quality

3.7/5

Pricing

3.7/5

Customer Service

Snyk Ranking

^#4 / 4 of its competitors

Snyk NPS

Snyk's Net Promoter Score (NPS) is a 29 with 62% Promoters, 5% Passives, and 33% Detractors. Net Promoter Score tracks whether Snyk's customers would recommend using the product based on a scale of -100 to 100.

Snyk Overall NPS

NPS

62%	Promoters
5%	Passives
33%	Detractors

Snyk NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2023 33	Sep 2023	33
Oct 2023 36	Oct 2023	36
Nov 2023 28	Nov 2023	28
Dec 2023 24	Dec 2023	24
Jan 2024 24	Jan 2024	24
Mar 2024 26	Mar 2024	26
Apr 2024 22	Apr 2024	22
Jun 2024 25	Jun 2024	25
Aug 2024 26	Aug 2024	26
Sep 2024 22	Sep 2024	22
Jan 2025 26	Jan 2025	26
Mar 2025 28	Mar 2025	28

How Other Brands Compare

Snyk is ranked #4 for NPS among its competitors. GitHub and GitLab come in first and second, with CrowdStrike coming in at third.

	Snyk	GitHub	GitLab	CrowdStrike
Global Ranking	#-	#313	#594	#972
NPS	29	50	45	42
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	-	-	$2.77B	$37.95B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Snyk NPS by Gender

Male customers rated Snyk's NPS 38 points higher than Female customers.

Male

Snyk's NPS was rated 72 by Male customers on Comparably.

86%

Promoters

Passives

14%

Detractors

Female

Snyk's NPS was rated 34 by Female customers on Comparably.

67%

Promoters

Passives

33%

Detractors

Snyk NPS by Ethnicity

Snyk's NPS was rated -100 points by African American/Black customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
African American/Black -100	African American/Black	-100

Snyk NPS by Age

Snyk's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.

100

Summary

Age

Promoters

Passives

Detractors

18-25

67%

33%

26-30

67%

33%

36-40

75%

25%

Snyk NPS by Usage

Snyk's NPS was rated the highest by customers who have used Snyk's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 100	Less than 1 Year	100
1 to 2 Years 50	1 to 2 Years	50
2 to 5 Years -50	2 to 5 Years	-50

Snyk NPS vs. Competitors

Compared to its competitors, Snyk's NPS is rated right above Figma, and is preceded by Snowflake.

COMPANY		NPS Score
	GitHub	50
	GitLab	45
	CrowdStrike	42
	Snowflake	41
	Snyk	29
	Figma	25
	Black Duck Software	5
	WhiteSource	0
	imgix	N/A

Snyk Customer Reviews

Out of the 3 Snyk customer reviews 2 were positive and 1 was constructive. Snyk customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Snyk Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of Snyk users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

75%

25%

Snyk Customer Loyalty Score by Gender

Female customers rated Snyk's Customer Loyalty score 13% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Snyk.

Male

87%

Yes

Female

100%

Yes

Snyk Customer Loyalty Score by Ethnicity

Snyk's Customer Loyalty score was rated 40% by African American/Black customers on Comparably.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Snyk.

out of 100

African American/Black

Snyk Customer Loyalty Score by Age

Snyk's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Snyk.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 40%	18-25	40%
26-30 100%	26-30	100%
36-40 100%	36-40	100%

Snyk Customer Loyalty Score by Usage

Snyk's Customer Loyalty score was rated the highest by customers who have used Snyk's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	100%
1 to 2 Years	78%
2 to 5 Years	55%

Snyk Customer Loyalty Score by Industry

Snyk's Customer Loyalty score was rated 70% by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	70%

Snyk Customer Loyalty vs. Competitors

Compared to its competitors, Snyk's Customer Loyalty score is rated right above Figma, and is preceded by Snowflake.

COMPANY		Customer Loyalty Score
	Black Duck Software	100%
	GitHub	83%
	GitLab	82%
	CrowdStrike	79%
	Snowflake	79%
	Snyk	75%
	Figma	72%
	WhiteSource	55%
	imgix	N/A

Unlock Snyk Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Snyk Customer Loyalty vs. Competitors data and gain insights into your customers today.

Snyk Product Quality

3.7/5

Snyk has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock Snyk's overall Product Quality score rated by its users and customers.

Snyk Product Information

Snyk’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Snyk's product the highest.

Website: https://snyk.io

Company Size: 1,001-5,000 Employees

Industry

Tech

SaaS

Quick Insights into Snyk Product Quality

Snyk's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers ages 18-25.

Sign Up to unlock insights into how customers have ranked Snyk's Product Quality.

Ranked Snyk Product Quality the Highest

36-40	4.7
Male	4.7
Less than 1 Year	4.5

Ranked Snyk Product Quality the Lowest

Female	3.8
2 to 5 Years	3
18-25	2.8

Snyk Product Quality Score by Gender

Male customers rated Snyk's Product Quality score 0.9 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Snyk.

Male

4.7/5

Female

3.8/5

Snyk Product Quality Score by Ethnicity

Snyk's Product Quality score was rated 1.5 stars by African American/Black customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Snyk.

Summary	Ethnicity	Score
African American/Black 1.5	African American/Black	1.5

Snyk Product Quality Score by Age

Snyk's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Snyk.

Summary	Age	Score
18-25 2.8	18-25	2.8
26-30 4.1	26-30	4.1
36-40 4.7	36-40	4.7

Snyk Product Quality Score by Usage

Snyk's Product Quality score was rated the highest by customers who have used Snyk's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	4.5
1 to 2 Years	3.9
2 to 5 Years	3

Snyk Product Quality Score by Industry

Snyk's Product Quality score was rated 3.5 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	3.5

Snyk Product Quality vs. Competitors

Compared to its competitors, Snyk's Product Quality score is rated right above imgix, and is preceded by Figma.

COMPANY		Product Quality Score
	GitHub	4.3/5
	GitLab	4.2/5
	Snowflake	4.1/5
	CrowdStrike	4.1/5
	WhiteSource	4/5
	Black Duck Software	3.9/5
	Figma	3.8/5
	Snyk	3.7/5
	imgix	N/A

Unlock Snyk Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Snyk Product Quality vs. Competitors data and gain insights into your customers today.

Snyk Pricing

Snyk ROI & Value For Money

3.7/5

Snyk has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock Snyk's overall ROI score rated by its users and customers.

Snyk Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Snyk ROI

Snyk's ROI score was rated highest by customers who have used Snyk's products/services for Less than 1 Year, and rated lowest by customers who have used Snyk's products/services for 2 to 5 Years.

Sign Up to unlock insights into how customers have ranked Snyk's ROI score.

Ranked Snyk ROI the Highest

Less than 1 Year	4.9
36-40	4.6
Male	4.6

Ranked Snyk ROI the Lowest

Female	4.3
18-25	3.1
2 to 5 Years	2.9

Snyk ROI Score by Gender

Male customers rated Snyk's ROI score 0.3 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Snyk.

Male

4.6/5

Female

4.3/5

Snyk ROI Score by Ethnicity

Snyk's ROI score was rated 1.5 stars by African American/Black customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Snyk.

Summary	Ethnicity	Score
African American/Black 1.5	African American/Black	1.5

Snyk ROI Score by Age

Snyk's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Snyk.

Summary	Age	Score
18-25 3.1	18-25	3.1
26-30 4.3	26-30	4.3
36-40 4.6	36-40	4.6

Snyk ROI Score by Usage

Snyk's ROI score was rated the highest by customers who have used Snyk's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	4.9
1 to 2 Years	3.9
2 to 5 Years	2.9

Snyk ROI Score by Industry

Snyk's ROI score was rated 3.6 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3.6

Snyk Pricing vs. Competitors

Compared to its competitors, Snyk's ROI score is rated right above imgix, and is preceded by WhiteSource.

COMPANY		Pricing Score
	GitLab	4.3/5
	GitHub	4.2/5
	Snowflake	4.1/5
	CrowdStrike	3.9/5
	Black Duck Software	3.8/5
	Figma	3.7/5
	WhiteSource	3.7/5
	Snyk	3.7/5
	imgix	N/A

Unlock Snyk ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Snyk ROI vs. Competitors data and gain insights into your customers today.

Snyk Customer Satisfaction (CSAT)

Snyk Customer Satisfaction (CSAT) Score

73 / 100

Snyk has an overall Customer Satisfaction score of 73 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	50%
Satisfied	23%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	3%
Very Dissatisfied	13%

Very Satisfied

50%

Satisfied

23%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Snyk Customer Satisfaction

Snyk's Customer Satisfaction score was rated highest by customers who have used Snyk's products/services for 2 to 5 Years, and rated lowest by customers who have used Snyk's products/services for Less than 1 Year.

Sign Up to unlock insights into how customers have ranked Snyk's Customer Satisfaction.

Ranked Snyk Customer Satisfaction the Highest

2 to 5 Years	100%
Male	83%
36-40	75%

Ranked Snyk Customer Satisfaction the Lowest

18-25	67%
Less than 1 Year	66%

Snyk Customer Satisfaction Score by Gender

Snyk's Customer Satisfaction score was rated 83 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Snyk.

83 / 100

Male

	Very Satisfied	66%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	0%
	Very Dissatisfied	0%

Snyk Customer Satisfaction Score by Age

Snyk's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Snyk.

100

Breakdown

Age

Score

18-25

67%

36-40

75%

Snyk Customer Satisfaction Score by Usage

Snyk's Customer Satisfaction score was rated the highest by customers who have used Snyk's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	66
1 to 2 Years	67
2 to 5 Years	100

Snyk Customer Satisfaction Score by Industry

Snyk's Customer Satisfaction score was rated 66 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Snyk Customer Satisfaction Score by Industry",
	"text": "Snyk's Customer Satisfaction score was rated 66 points by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "Snyk's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 66
		}
	]
}

Tech	66

Snyk Customer Satisfaction vs. Competitors

Compared to its competitors, Snyk's Customer Satisfaction score is rated right above Figma, and is preceded by Snowflake.

COMPANY		Customer Satisfaction (CSAT) Score
	WhiteSource	100%
	GitLab	86%
	CrowdStrike	83%
	GitHub	80%
	Snowflake	78%
	Snyk	74%
	Figma	65%
	Black Duck Software	0%
	imgix	0%

Unlock Snyk Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Snyk Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Snyk Customer Service

3.7/5

Snyk has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock Snyk's overall Customer Service score rated by its users and customers.

About Snyk's Customer Service

Address

100 Summer St, Boston, MA 02110

Website

https://snyk.io

Snyk's Social Links

Quick Insights into Snyk Customer Service

Snyk's Customer Service score was rated highest by customers who have used Snyk's products/services for Less than 1 Year, and rated lowest by customers ages 18-25.

Sign Up to unlock insights into how customers have ranked Snyk's Customer Service score.

Ranked Snyk Customer Service the Highest

Less than 1 Year	4.9
36-40	4.6
Male	4.6

Ranked Snyk Customer Service the Lowest

Female	4.3
2 to 5 Years	3.4
18-25	3.1

Snyk Customer Service Score by Gender

Male customers rated Snyk's Customer Service score 0.3 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Snyk.

Male

4.6/5

Female

4.3/5

Snyk Customer Service Score by Ethnicity

Snyk's Customer Service score was rated 2 stars by African American/Black customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Snyk.

100

Summary	Ethnicity	Customer Service Score
African American/Black 2	African American/Black	2

Snyk Customer Service Score by Age

Snyk's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Snyk.

100

Summary	Age	Customer Service Score
18-25 3.1	18-25	3.1
26-30 4.3	26-30	4.3
36-40 4.6	36-40	4.6

Snyk Customer Service Score by Usage

Snyk's Customer Service score was rated the highest by customers who have used Snyk's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	4.9
1 to 2 Years	3.9
2 to 5 Years	3.4

Snyk Customer Service Score by Industry

Snyk's Customer Service score was rated 3.8 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	3.8

Snyk Customer Service vs. Competitors

Compared to its competitors, Snyk's Customer Service score is rated right above imgix, and is preceded by Figma.

COMPANY		Customer Service Score
	GitLab	4.2/5
	Snowflake	4.1/5
	GitHub	4/5
	CrowdStrike	4/5
	WhiteSource	4/5
	Black Duck Software	3.9/5
	Figma	3.7/5
	Snyk	3.7/5
	imgix	N/A

Unlock Snyk Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Snyk Customer Service vs. Competitors data and gain insights into your customers today.

Snyk as an Employer

4.7/5

Snyk has a 4.7/5 stars for its overall company culture rated by their employees

top

CEO of Snyk

Peter McKay

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Snyk scored a 29 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of Snyk would recommend the brand to a friend. ENPS measures how likely Snyk employees would recommend working at Snyk to a friend.

Net Promoter Score

NPS Score

62%	Promoters
5%	Passive
33%	Detractors

Employee Net Promoter Score

eNPS Score

73%	Promoters
12%	Passive
15%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail

Other Best Brands Lists

Global
Top 100 Brands

Top Brands in
Retail

Top Brands in
SaaS

Top Brands in
Tech

Top Brands in
AI, Big Data and Analytics

Top Brands in
Health and Wellness