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NPS
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Sparta Systems
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About Sparta Systems' Brand
Sparta Systems develops Trackwise quality management system software that helps manage quality and compliance processes. Among its major competitors, Sparta Systems is ranked in 7th place for NPS while EtQ is 1st, and Mitratech is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.7/5
Customer Service
Sparta Systems Ranking
- #4 / 4 of its competitors
Sparta Systems NPS
Sparta Systems's Net Promoter Score (NPS) is a -1 with 41% Promoters, 17% Passives, and 42% Detractors. Net Promoter Score tracks whether Sparta Systems's customers would recommend using the product based on a scale of -100 to 100.
Sparta Systems Overall NPS
| 41% | Promoters |
|---|---|
| 17% | Passives |
| 42% | Detractors |
Sparta Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -11 | Aug 2020 | -11 |
Aug 2022 -20 | Aug 2022 | -20 |
Feb 2024 -9 | Feb 2024 | -9 |
Dec 2024 -1 | Dec 2024 | -1 |
How Other Brands Compare
Sparta Systems is ranked #4 for NPS among its competitors. EtQ and Veeva Systems come in first and second, with Intelex coming in at third.
Sparta Systems |  Veeva Systems |  Intelex |  EtQ | |
| Global Ranking | #- | #886 | #- | #- |
| NPS | -1 | 31 | 6 | 60 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $27.28B | $513.97M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sparta Systems NPS by Usage
Sparta Systems's NPS was rated 0 points by customers who have used Sparta Systems's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
Sparta Systems NPS vs. Competitors
Compared to its competitors, Sparta Systems's NPS is rated right below EMEX.
| COMPANY | NPS Score | |
|---|---|---|
| EtQ | 60 |
 | Mitratech | 40 |
| Veeva Systems | 31 |
 | MasterControl | 24 |
 | Enablon | 8 |
| Intelex | 6 |
 | Pilgrim Software | N/A |
 | EMEX | N/A |
| Sparta Systems | -1 |
Sparta Systems Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sparta Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sparta Systems Customer Loyalty vs. Competitors
Compared to its competitors, Sparta Systems's Customer Loyalty score is rated right above Veeva Systems, and is preceded by EtQ.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| EtQ | 100% |
| Sparta Systems | 100% |
| Veeva Systems | 82% |
| Enablon | 81% |
| Mitratech | 77% |
| MasterControl | 69% |
| Intelex | 53% |
| Pilgrim Software | N/A |
| EMEX | N/A |
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Sparta Systems Product Quality
3.6/5
Sparta Systems has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Sparta Systems Product Information
Sparta Systems serves markets in the United States, Asia, Europe, United Kingdom, and Germany. Sparta Systems supports iOS and Web devices and offers products for medium and large sized businesses.
Sparta Systems’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated Sparta Systems's product the highest. Reviewers from the Healthcare industry rated Sparta Systems the lowest at 3.
- Website
- http://www.spartasystems.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Product Type
Corrective and Preventive Action Software
Compliance Software
Quick Insights into Sparta Systems Product Quality
Sparta Systems's Product Quality score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by customers from the Healthcare industry.
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Ranked Sparta Systems Product Quality the Highest
Ranked Sparta Systems Product Quality the Lowest
Sparta Systems Product Quality Score by Usage
Sparta Systems's Product Quality score was rated 3 stars by customers who have used Sparta Systems's products/services for Less than 1 Year.
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Sparta Systems Product Quality Score by Industry
Sparta Systems's Product Quality score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Healthcare industry customers.
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Sparta Systems Product Quality vs. Competitors
Compared to its competitors, Sparta Systems's Product Quality score is rated right above Enablon, and is preceded by Mitratech.
| COMPANY | Product Quality Score | |
|---|---|---|
| EMEX | 4.5/5 |
| EtQ | 4.1/5 |
| Veeva Systems | 3.9/5 |
| Intelex | 3.9/5 |
| MasterControl | 3.8/5 |
| Mitratech | 3.7/5 |
| Sparta Systems | 3.6/5 |
| Enablon | 3.1/5 |
| Pilgrim Software | N/A |
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Sparta Systems Pricing
Sparta Systems ROI & Value For Money
3.3/5
Sparta Systems has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Sparta Systems Pricing Plans
Sparta Systems has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Biotech and Pharmaceuticals industry.
Who Uses Sparta Systems?
Medium Businesses
Large Enterprises
Quick Insights into Sparta Systems ROI
Sparta Systems's ROI score was rated highest by customers from the Biotech and Pharmaceuticals industry.
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Ranked Sparta Systems ROI the Highest
Sparta Systems ROI Score by Industry
Sparta Systems's ROI score was rated 2.8 stars by Biotech and Pharmaceuticals industry customers.
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Sparta Systems Pricing vs. Competitors
Compared to its competitors, Sparta Systems's ROI score is rated right above Enablon, and is preceded by Mitratech.
| COMPANY | Pricing Score | |
|---|---|---|
| EtQ | 4.1/5 |
| Veeva Systems | 3.9/5 |
| MasterControl | 3.7/5 |
| Intelex | 3.6/5 |
| Mitratech | 3.4/5 |
| Sparta Systems | 3.3/5 |
| Enablon | 2.8/5 |
| Pilgrim Software | N/A |
| EMEX | N/A |
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Sparta Systems Customer Satisfaction (CSAT)
Sparta Systems Customer Satisfaction (CSAT) Score
100 / 100
Sparta Systems has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sparta Systems Customer Satisfaction vs. Competitors
Compared to its competitors, Sparta Systems's Customer Satisfaction score is rated right above Veeva Systems.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sparta Systems | 100% |
| Veeva Systems | 76% |
| MasterControl | 64% |
| Mitratech | 57% |
| EtQ | 50% |
| Enablon | 49% |
| Intelex | 40% |
| Pilgrim Software | 0% |
| EMEX | 0% |
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Sparta Systems Customer Service
3.7/5
Sparta Systems has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Sparta Systems's Customer Service
Address
2000 Waterview Drive, Holmdel, NJ 08691
Website
http://www.spartasystems.com
Phone Number
6098075101
Sparta Systems Customer Service vs. Competitors
Compared to its competitors, Sparta Systems's Customer Service score is rated right above EMEX, and is preceded by Veeva Systems.
| COMPANY | Customer Service Score | |
|---|---|---|
| Veeva Systems | 4/5 |
| Sparta Systems | 3.7/5 |
| EMEX | 3.7/5 |
| EtQ | 3.5/5 |
| Mitratech | 3.4/5 |
| MasterControl | 3.4/5 |
| Intelex | 3.2/5 |
| Enablon | 3.1/5 |
| Pilgrim Software | N/A |
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Sparta Systems as an Employer
2.9/5
Sparta Systems has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Sparta Systems scored a -1 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Sparta Systems would recommend the brand to a friend. ENPS measures how likely Sparta Systems employees would recommend working at Sparta Systems to a friend.
Net Promoter Score
-1
NPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
