55
NPS
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SysAid
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About SysAid's Brand
SysAid was founded to revolutionize IT through Service Automation, providing faster and smoother IT service to millions of global end-users. With over 5,000 customers across 140 countries and available in 42 languages, SysAid has established itself as an IT leader. Our niche positioning and technological AI edge have secured our place in the long run. With 200+ employees in Israel, Canada, the UK, and Romania, we foster a culture of growth, global collaboration, and work-life balance. Discover more about SysAid at http://www.sysaid.com/. Among its major competitors, SysAid is ranked in 1st place for NPS while Freshworks is 2nd, and ServiceNow is 3rd.
Brand at a Glance
4.3/5
Product Quality
4.1/5
Pricing
3.7/5
Customer Service
SysAid Ranking
- #1 / 4 of its competitors
SysAid NPS
SysAid's Net Promoter Score (NPS) is a 55 with 70% Promoters, 15% Passives, and 15% Detractors. Net Promoter Score tracks whether SysAid's customers would recommend using the product based on a scale of -100 to 100.
SysAid Overall NPS
| 70% | Promoters |
|---|---|
| 15% | Passives |
| 15% | Detractors |
SysAid NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 54 | Aug 2020 | 54 |
How Other Brands Compare
SysAid is ranked first for NPS among its competitors. Freshworks and ServiceNow come in second and third, with Atlassian coming in at #4.
SysAid |  Atlassian |  ServiceNow |  Freshworks | |
| Global Ranking | #- | #204 | #331 | #- |
| NPS | 55 | 35 | 44 | 53 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $55.32B | $115.73B | $3.55B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SysAid NPS by Usage
SysAid's NPS was rated the highest by customers who have used SysAid's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 61 | Less than 1 Year | 61 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
2 to 5 Years 62 | 2 to 5 Years | 62 |
5 to 10 Years 62 | 5 to 10 Years | 62 |
SysAid NPS vs. Competitors
Compared to its competitors, SysAid's NPS is rated right above Freshworks.
| COMPANY | NPS Score | |
|---|---|---|
| SysAid | 55 |
| Freshworks | 53 |
| ServiceNow | 44 |
| Atlassian | 35 |
 | ivanti | 28 |
 | Micro Focus | 17 |
 | BMC Software | 10 |
SysAid Product Quality
4.3/5
SysAid has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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SysAid Product Information
SysAid serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. SysAid supports iOS and Web devices and offers products for medium and large sized businesses.
SysAid’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.sysaid.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Italian
Russian
Hebrew
Product Type
IT, Server & Network Monitoring Software
Call Center Software
Help Desk & Ticketing Software
Customer Service Software
IT Service Management (ITSM) Software
IT Asset Management Software
Remote Support Software
Service Desk Software
SysAid Product Quality vs. Competitors
Compared to its competitors, SysAid's Product Quality score is rated right above Freshworks.
| COMPANY | Product Quality Score | |
|---|---|---|
| SysAid | 4.3/5 |
| Freshworks | 4.3/5 |
| ServiceNow | 4.2/5 |
| ivanti | 4.1/5 |
| BMC Software | 4/5 |
| Atlassian | 3.9/5 |
| Micro Focus | 3.7/5 |
Unlock SysAid Product Quality vs. Competitors Data
VS
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SysAid Pricing
SysAid ROI & Value For Money
4.1/5
SysAid has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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SysAid Pricing Plans
SysAid has a pricing structure that accommodates medium and large businesses. Starting from $3000/year, SysAid uses a subscription model and offers the following: SysAid Help Desk offers easy and efficient IT support including a powerful ticket management tool, IT asset management, self-service, mobile devi.
Who Uses SysAid?
Medium Businesses
Large Enterprises
SysAid Pricing vs. Competitors
Compared to its competitors, SysAid's ROI score is rated right above ServiceNow, and is preceded by Freshworks.
| COMPANY | Pricing Score | |
|---|---|---|
| Freshworks | 4.4/5 |
| SysAid | 4.1/5 |
| ServiceNow | 4.1/5 |
| Atlassian | 3.9/5 |
| Micro Focus | 3.9/5 |
| BMC Software | 3.6/5 |
| ivanti | 3.5/5 |
Unlock SysAid ROI vs. Competitors Data
VS
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SysAid Customer Service
3.7/5
SysAid has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About SysAid's Customer Service
Address
Ha'Yarden 1, 7019900 Israel
Website
http://www.sysaid.com
Phone Number
1-800-686-7047
SysAid's Social Links
SysAid Customer Service vs. Competitors
Compared to its competitors, SysAid's Customer Service score is rated right above BMC Software, and is preceded by Micro Focus.
| COMPANY | Customer Service Score | |
|---|---|---|
| Freshworks | 4.3/5 |
| ServiceNow | 4.1/5 |
| Atlassian | 4/5 |
| Micro Focus | 3.8/5 |
| SysAid | 3.7/5 |
| BMC Software | 3.7/5 |
| ivanti | 3.5/5 |
Unlock SysAid Customer Service vs. Competitors Data
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Consumer vs. Employees
SysAid scored a 55 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of SysAid would recommend the brand to a friend. ENPS measures how likely SysAid employees would recommend working at SysAid to a friend.
Net Promoter Score
55
NPS Score
| 70% | Promoters |
|---|---|
| 15% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
