100
NPS
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The Brattle Group
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About The Brattle Group's Brand
The Brattle Group provides consulting services and expert testimony in economics, finance, and regulation to corporations Among its major competitors, The Brattle Group is ranked in 2nd place for NPS while Barrett Business Services is 1st, and Cornerstone Research is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
The Brattle Group Ranking
- #2 / 4 of its competitors
The Brattle Group NPS
The Brattle Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether The Brattle Group's customers would recommend using the product based on a scale of -100 to 100.
The Brattle Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
The Brattle Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
How Other Brands Compare
The Brattle Group is ranked second for NPS among its competitors. Barrett Business Services and Analysis Group come in first and third, with CDW Corporation coming in at #4.
The Brattle Group |  CDW Corporation |  Analysis Group |  Barrett Business Services | |
| Global Ranking | #- | #956 | #- | #- |
| NPS | 100 | 20 | 28 | 100 |
| Valuation Updated every 24 hours for public companies | - | $23.37B | $2.43B | $541.41M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Brattle Group NPS vs. Competitors
Compared to its competitors, The Brattle Group's NPS is rated right above Cornerstone Research, and is preceded by Barrett Business Services.
The Brattle Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of The Brattle Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Brattle Group Customer Loyalty vs. Competitors
Compared to its competitors, The Brattle Group's Customer Loyalty score is rated right above eClerx Services.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Brattle Group | 100% |
 | eClerx Services | 90% |
 | Hexaware Technologies | 83% |
 | Oliver Wyman | 75% |
 | Cornerstone Research | 73% |
| Analysis Group | 73% |
| CDW Corporation | 71% |
| Barrett Business Services | 55% |
 | CRA International | N/A |
 | The Bridgespan Group | N/A |
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The Brattle Group Product Quality
5/5
The Brattle Group has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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The Brattle Group Product Information
The Brattle Group’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.brattle.com
- Company Size
- 201-500 Employees
Industry
Tech
Small Business Services
The Brattle Group Product Quality vs. Competitors
Compared to its competitors, The Brattle Group's Product Quality score is rated right above Barrett Business Services.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Brattle Group | 5/5 |
| Barrett Business Services | 4.5/5 |
| Cornerstone Research | 4.1/5 |
| Oliver Wyman | 4/5 |
| Analysis Group | 3.6/5 |
| eClerx Services | 3.5/5 |
| CDW Corporation | 3.5/5 |
| Hexaware Technologies | 3.5/5 |
| CRA International | N/A |
| The Bridgespan Group | N/A |
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The Brattle Group Pricing
The Brattle Group ROI & Value For Money
5/5
The Brattle Group has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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The Brattle Group Pricing vs. Competitors
Compared to its competitors, The Brattle Group's ROI score is rated right above Cornerstone Research.
| COMPANY | Pricing Score | |
|---|---|---|
| The Brattle Group | 5/5 |
| Cornerstone Research | 4.2/5 |
| Oliver Wyman | 4/5 |
| Barrett Business Services | 4/5 |
| CDW Corporation | 3.8/5 |
| eClerx Services | 3.7/5 |
| Analysis Group | 3.6/5 |
| Hexaware Technologies | 3.6/5 |
| CRA International | N/A |
| The Bridgespan Group | N/A |
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The Brattle Group Customer Satisfaction (CSAT)
The Brattle Group Customer Satisfaction (CSAT) Score
100 / 100
The Brattle Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Brattle Group Customer Satisfaction vs. Competitors
Compared to its competitors, The Brattle Group's Customer Satisfaction score is rated right above Cornerstone Research, and is preceded by Barrett Business Services.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Barrett Business Services | 100% |
| The Brattle Group | 100% |
| Cornerstone Research | 100% |
| Hexaware Technologies | 84% |
| Oliver Wyman | 77% |
| Analysis Group | 73% |
| eClerx Services | 63% |
| CDW Corporation | 56% |
| CRA International | 0% |
| The Bridgespan Group | 0% |
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The Brattle Group Customer Service
5/5
The Brattle Group has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About The Brattle Group's Customer Service
Address
201 Mission Street Suite 2800, San Francisco, CA
Website
http://www.brattle.com
Phone Number
(415) 217-1000
The Brattle Group Customer Service vs. Competitors
Compared to its competitors, The Brattle Group's Customer Service score is rated right above Barrett Business Services.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Brattle Group | 5/5 |
| Barrett Business Services | 4.2/5 |
| Cornerstone Research | 4.2/5 |
| eClerx Services | 4.2/5 |
| Oliver Wyman | 4/5 |
| Hexaware Technologies | 3.9/5 |
| CDW Corporation | 3.8/5 |
| Analysis Group | 3.5/5 |
| CRA International | N/A |
| The Bridgespan Group | N/A |
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The Brattle Group as an Employer
3.4/5
The Brattle Group has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
The Brattle Group scored a 100 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of The Brattle Group would recommend the brand to a friend. ENPS measures how likely The Brattle Group employees would recommend working at The Brattle Group to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
