-100
NPS
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The Change Company
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About The Change Company's Brand
The Change Company empowers homeowners, small businesses, and consumers to pursue their American dreams by bringing social and racial equity to banking and lending. The Change Company’s team has built businesses that have lent over $50 billion dollars to over 250,000 borrowers and provided financial services to over 2 million Americans. Among its major competitors, The Change Company is ranked in 7th place for NPS while Better is 1st, and SoFi is 2nd.
Brand at a Glance
60%
Customer Loyalty
1.7/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
The Change Company Ranking
- #4 / 4 of its competitors
The Change Company NPS
The Change Company's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether The Change Company's customers would recommend using the product based on a scale of -100 to 100.
The Change Company Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
The Change Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
How Other Brands Compare
The Change Company is ranked #4 for NPS among its competitors. Better and SoFi come in first and second, with Chime coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Change Company NPS by Gender
The Change Company's NPS was rated -100 by Female customers on Comparably.
Female
-100
The Change Company's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
The Change Company's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
The Change Company NPS by Usage
The Change Company's NPS was rated -100 points by customers who have used The Change Company's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
The Change Company NPS vs. Competitors
Compared to its competitors, The Change Company's NPS is rated right below Rocket Companies.
| COMPANY | NPS Score | |
|---|---|---|
 | Better | 32 |
 | SoFi | 19 |
 | United Wholesale Mortgage | 18 |
 | MoneyLion | -14 |
 | Chime | -39 |
 | Rocket Companies | -60 |
| The Change Company | -100 |
The Change Company Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of The Change Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Change Company Customer Loyalty Score by Gender
The Change Company's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
The Change Company Customer Loyalty Score by Usage
The Change Company's Customer Loyalty score was rated 55% by customers who have used The Change Company's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The Change Company Customer Loyalty vs. Competitors
Compared to its competitors, The Change Company's Customer Loyalty score is rated right above Rocket Companies, and is preceded by Better.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chime | 82% |
| MoneyLion | 79% |
| SoFi | 78% |
| United Wholesale Mortgage | 67% |
| Better | 66% |
| The Change Company | 60% |
| Rocket Companies | 39% |
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The Change Company Product Quality
1.7/5
The Change Company has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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The Change Company Product Information
The Change Company’s product quality score is a 1.7 out of 5 as rated by its users and customers.
- Website
- https://www.changellc.com/
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
Quick Insights into The Change Company Product Quality
The Change Company's Product Quality score was rated highest by Female customers.
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Ranked The Change Company Product Quality the Highest
The Change Company Product Quality Score by Gender
The Change Company's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of The Change Company.
Female
1.5/5
Male
N/A
The Change Company Product Quality Score by Usage
The Change Company's Product Quality score was rated 1.5 stars by customers who have used The Change Company's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
The Change Company Product Quality vs. Competitors
Compared to its competitors, The Change Company's Product Quality score is rated right below Chime.
| COMPANY | Product Quality Score | |
|---|---|---|
| Better | 3.6/5 |
| SoFi | 3.6/5 |
| United Wholesale Mortgage | 3.5/5 |
| MoneyLion | 2.9/5 |
| Rocket Companies | 2.5/5 |
| Chime | 2.2/5 |
| The Change Company | 1.7/5 |
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The Change Company Pricing
The Change Company ROI & Value For Money
1.7/5
The Change Company has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Quick Insights into The Change Company ROI
The Change Company's ROI score was rated highest by Female customers.
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Ranked The Change Company ROI the Highest
The Change Company ROI Score by Gender
The Change Company's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of The Change Company.
Female
1.5/5
Male
N/A
The Change Company ROI Score by Usage
The Change Company's ROI score was rated 1.5 stars by customers who have used The Change Company's products/services for Less than 1 Year.
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The Change Company Pricing vs. Competitors
Compared to its competitors, The Change Company's ROI score is rated right below Chime.
| COMPANY | Pricing Score | |
|---|---|---|
| Better | 3.6/5 |
| United Wholesale Mortgage | 3.6/5 |
| SoFi | 3.5/5 |
| MoneyLion | 3/5 |
| Rocket Companies | 2.5/5 |
| Chime | 2.1/5 |
| The Change Company | 1.7/5 |
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The Change Company Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Change Company Customer Satisfaction
The Change Company's Customer Satisfaction score was rated highest by Female customers.
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Ranked The Change Company Customer Satisfaction the Highest
The Change Company Customer Satisfaction Score by Gender
The Change Company's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of The Change Company.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
The Change Company Customer Satisfaction Score by Usage
The Change Company's Customer Satisfaction score was rated 0 points by customers who have used The Change Company's products/services for Less than 1 Year.
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The Change Company Customer Satisfaction vs. Competitors
Compared to its competitors, The Change Company's Customer Satisfaction score is rated right below Chime.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SoFi | 64% |
| United Wholesale Mortgage | 59% |
| Better | 55% |
| MoneyLion | 52% |
| Rocket Companies | 29% |
| Chime | 22% |
| The Change Company | 0% |
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The Change Company Customer Service
1.7/5
The Change Company has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About The Change Company's Customer Service
Address
175 N Riverview Dr, Anaheim, CA 92808
Website
https://www.changellc.com/
The Change Company's Social Links
Quick Insights into The Change Company Customer Service
The Change Company's Customer Service score was rated highest by Female customers.
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Ranked The Change Company Customer Service the Highest
The Change Company Customer Service Score by Gender
The Change Company's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The Change Company.
Female
1.5/5
Male
N/A
The Change Company Customer Service Score by Usage
The Change Company's Customer Service score was rated 1.5 stars by customers who have used The Change Company's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
The Change Company Customer Service vs. Competitors
Compared to its competitors, The Change Company's Customer Service score is rated right below Chime.
| COMPANY | Customer Service Score | |
|---|---|---|
| Better | 3.5/5 |
| SoFi | 3.5/5 |
| United Wholesale Mortgage | 3.5/5 |
| MoneyLion | 2.8/5 |
| Rocket Companies | 2.6/5 |
| Chime | 2/5 |
| The Change Company | 1.7/5 |
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The Change Company as an Employer
4.8/5
The Change Company has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
The Change Company scored a -100 for Net Promoter Score and a 91 for Employee Net Promoter Score. NPS gauges how likely a customer of The Change Company would recommend the brand to a friend. ENPS measures how likely The Change Company employees would recommend working at The Change Company to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
91
eNPS Score
| 92% | Promoters |
|---|---|
| 7% | Passive |
| 1% | Detractors |
