100
NPS
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Brand Page
tray.io
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About tray.io's Brand
The leader in low-code automation, Tray.io is empowering the world’s problem solvers and unlocking the builder in everyone. A flexible self-service platform makes it simple for technical and non-technical users to create complex workflow, integrate their tech stack, and automate through the power of APIs. We’re lucky to call companies like Airbnb, GitHub, Udemy, and Segment our customers, and with $110M in funding, are well on our way to disrupting the automation and integration space. Among its major competitors, tray.io is ranked in 1st place for NPS while Workato is 2nd, and Zapier is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
tray.io Ranking
- #1 / 4 of its competitors
tray.io NPS
tray.io's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether tray.io's customers would recommend using the product based on a scale of -100 to 100.
tray.io Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
tray.io NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
How Other Brands Compare
tray.io is ranked first for NPS among its competitors. Workato and Jitterbit come in second and third, with MuleSoft coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
tray.io Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of tray.io users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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tray.io Customer Loyalty vs. Competitors
Compared to its competitors, tray.io's Customer Loyalty score is rated right above Workato.
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VS
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tray.io Product Quality
5/5
tray.io has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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tray.io Product Information
tray.io’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://tray.io
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
tray.io Product Quality vs. Competitors
Compared to its competitors, tray.io's Product Quality score is rated right above Zapier.
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VS
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tray.io Pricing
tray.io ROI & Value For Money
5/5
tray.io has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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tray.io Pricing vs. Competitors
Compared to its competitors, tray.io's ROI score is rated right above Zapier.
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VS
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tray.io Customer Satisfaction (CSAT)
tray.io Customer Satisfaction (CSAT) Score
100 / 100
tray.io has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
tray.io Customer Satisfaction vs. Competitors
Compared to its competitors, tray.io's Customer Satisfaction score is rated right above Workato.
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tray.io Customer Service
5/5
tray.io has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About tray.io's Customer Service
Address
California City, CA 94107
Website
https://tray.io
tray.io's Social Links
tray.io Customer Service vs. Competitors
Compared to its competitors, tray.io's Customer Service score is rated right above Workato.
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tray.io as an Employer
4.8/5
tray.io has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
tray.io scored a 100 for Net Promoter Score and a 78 for Employee Net Promoter Score. NPS gauges how likely a customer of tray.io would recommend the brand to a friend. ENPS measures how likely tray.io employees would recommend working at tray.io to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
78
eNPS Score
| 81% | Promoters |
|---|---|
| 16% | Passive |
| 3% | Detractors |
