17
NPS
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Tuesday Morning
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About Tuesday Morning's Brand
Tuesday Morning Corporation is an upscale, deep-discount retailer specializing in domestic and international. Among its major competitors, Tuesday Morning is ranked in 3rd place for NPS while Gordmans Stores is 1st, and Hobby Lobby is 2nd.Their current market cap is $13.53M
Brand at a Glance
72%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Tuesday Morning Ranking
- #2 / 4 of its competitors
Tuesday Morning NPS
Tuesday Morning's Net Promoter Score (NPS) is a 17 with 52% Promoters, 13% Passives, and 35% Detractors. Net Promoter Score tracks whether Tuesday Morning's customers would recommend using the product based on a scale of -100 to 100.
Tuesday Morning Overall NPS
| 52% | Promoters |
|---|---|
| 13% | Passives |
| 35% | Detractors |
Tuesday Morning NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 14 | Nov 2022 | 14 |
Dec 2022 17 | Dec 2022 | 17 |
Jan 2023 6 | Jan 2023 | 6 |
Mar 2023 -1 | Mar 2023 | -1 |
May 2023 5 | May 2023 | 5 |
Jun 2023 7 | Jun 2023 | 7 |
Oct 2023 5 | Oct 2023 | 5 |
Apr 2024 6 | Apr 2024 | 6 |
May 2024 10 | May 2024 | 10 |
Jun 2024 14 | Jun 2024 | 14 |
Oct 2024 15 | Oct 2024 | 15 |
Nov 2025 17 | Nov 2025 | 17 |
How Other Brands Compare
Tuesday Morning is ranked second for NPS among its competitors. Hobby Lobby and TJ Maxx come in first and third, with Home Goods coming in at #4. Among those competitors, it is the second most valued company behind Home Goods.
Tuesday Morning |  Hobby Lobby |  Home Goods |  TJ Maxx | |
| Global Ranking | #- | #590 | #677 | #959 |
| NPS | 17 | 32 | -6 | 11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $13.53M | - | $81.57B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tuesday Morning NPS by Gender
Tuesday Morning's NPS was rated 72 by Female customers on Comparably.
Female
72
Tuesday Morning's NPS was rated 72 by Female customers on Comparably.
86%
Promoters
0%
Passives
14%
Detractors
Male
N/A
Tuesday Morning's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Tuesday Morning NPS by Ethnicity
Tuesday Morning's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 46 | Caucasian | 46 |
Other 34 | Other | 34 |
Tuesday Morning NPS by Age
Tuesday Morning's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Tuesday Morning NPS by Usage
Tuesday Morning's NPS was rated 64 points by customers who have used Tuesday Morning's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 64 | Over 10 Years | 64 |
Tuesday Morning NPS vs. Competitors
Compared to its competitors, Tuesday Morning's NPS is rated right above TJ Maxx, and is preceded by Hobby Lobby.
| COMPANY | NPS Score | |
|---|---|---|
 | Gordmans Stores | 40 |
| Hobby Lobby | 32 |
| Tuesday Morning | 17 |
| TJ Maxx | 11 |
 | Big Lots | -5 |
| Home Goods | -6 |
 | World Market | -12 |
Tuesday Morning Customer Reviews
Out of the 3 Tuesday Morning customer reviews 3 were positive and 0 were constructive. Tuesday Morning customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Tuesday Morning Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Tuesday Morning users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tuesday Morning Customer Loyalty Score by Gender
Tuesday Morning's Customer Loyalty score was rated 94 by Female customers on Comparably.
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Female
94%
Yes
Male
N/A
Yes
Tuesday Morning Customer Loyalty Score by Ethnicity
Tuesday Morning's Customer Loyalty score was rated 84% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tuesday Morning.
84
out of 100
Caucasian
Tuesday Morning Customer Loyalty Score by Age
Tuesday Morning's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
66+ 85% | 66+ | 85% |
Tuesday Morning Customer Loyalty Score by Usage
Tuesday Morning's Customer Loyalty score was rated 92% by customers who have used Tuesday Morning's products/services for Over 10 Years.
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Tuesday Morning Customer Loyalty Score by Industry
Tuesday Morning's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
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Tuesday Morning Customer Loyalty vs. Competitors
Compared to its competitors, Tuesday Morning's Customer Loyalty score is rated right below World Market.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Gordmans Stores | 85% |
| Hobby Lobby | 85% |
| TJ Maxx | 83% |
| Home Goods | 81% |
| Big Lots | 79% |
| World Market | 76% |
| Tuesday Morning | 72% |
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Tuesday Morning Product Quality
3.6/5
Tuesday Morning has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Tuesday Morning Product Information
Tuesday Morning’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Tuesday Morning's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Ecommerce and Marketplaces
Marketplaces
Quick Insights into Tuesday Morning Product Quality
Tuesday Morning's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers ages 56-60.
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Ranked Tuesday Morning Product Quality the Highest
Ranked Tuesday Morning Product Quality the Lowest
Tuesday Morning Product Quality Score by Gender
Tuesday Morning's Product Quality score was rated 4.5 by Female customers on Comparably.
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Female
4.5/5
Male
N/A
Tuesday Morning Product Quality Score by Ethnicity
Tuesday Morning's Product Quality score was rated 4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Tuesday Morning Product Quality Score by Age
Tuesday Morning's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.9 | 56-60 | 3.9 |
66+ 4.6 | 66+ | 4.6 |
Tuesday Morning Product Quality Score by Usage
Tuesday Morning's Product Quality score was rated 4.3 stars by customers who have used Tuesday Morning's products/services for Over 10 Years.
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Tuesday Morning Product Quality Score by Industry
Tuesday Morning's Product Quality score was rated 5 stars by Healthcare, Hospitals and Medicine industry customers.
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Tuesday Morning Product Quality vs. Competitors
Compared to its competitors, Tuesday Morning's Product Quality score is rated right above TJ Maxx, and is preceded by Gordmans Stores.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hobby Lobby | 3.9/5 |
| Gordmans Stores | 3.7/5 |
| Tuesday Morning | 3.6/5 |
| TJ Maxx | 3.5/5 |
| Home Goods | 3.2/5 |
| Big Lots | 3.1/5 |
| World Market | 3/5 |
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Tuesday Morning Pricing
Tuesday Morning ROI & Value For Money
3.8/5
Tuesday Morning has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Tuesday Morning Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Tuesday Morning ROI
Tuesday Morning's ROI score was rated highest by customers ages 56-60, and rated lowest by customers ages 66+.
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Ranked Tuesday Morning ROI the Highest
Ranked Tuesday Morning ROI the Lowest
Tuesday Morning ROI Score by Gender
Tuesday Morning's ROI score was rated 4.8 by Female customers on Comparably.
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Female
4.8/5
Male
N/A
Tuesday Morning ROI Score by Ethnicity
Tuesday Morning's ROI score was rated 4.3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Tuesday Morning ROI Score by Age
Tuesday Morning's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 5 | 56-60 | 5 |
66+ 4.5 | 66+ | 4.5 |
Tuesday Morning ROI Score by Usage
Tuesday Morning's ROI score was rated 4.7 stars by customers who have used Tuesday Morning's products/services for Over 10 Years.
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Tuesday Morning ROI Score by Industry
Tuesday Morning's ROI score was rated 5 stars by Healthcare, Hospitals and Medicine industry customers.
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Tuesday Morning Pricing vs. Competitors
Compared to its competitors, Tuesday Morning's ROI score is rated right above Hobby Lobby, and is preceded by Gordmans Stores.
| COMPANY | Pricing Score | |
|---|---|---|
| Gordmans Stores | 3.8/5 |
| Tuesday Morning | 3.8/5 |
| Hobby Lobby | 3.7/5 |
| TJ Maxx | 3.6/5 |
| Home Goods | 3.2/5 |
| Big Lots | 3/5 |
| World Market | 3/5 |
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Tuesday Morning Customer Satisfaction (CSAT)
Tuesday Morning Customer Satisfaction (CSAT) Score
65 / 100
Tuesday Morning has an overall Customer Satisfaction score of 65 rated by its users and customers.
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Very Satisfied
59%
Satisfied
6%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tuesday Morning Customer Satisfaction
Tuesday Morning's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Caucasian customers.
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Ranked Tuesday Morning Customer Satisfaction the Highest
Ranked Tuesday Morning Customer Satisfaction the Lowest
Tuesday Morning Customer Satisfaction Score by Gender
Tuesday Morning's Customer Satisfaction score was rated 82 by Female customers on Comparably.
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82 / 100
FemaleVery Satisfied | 82% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 0% | |
Very Dissatisfied | 9% |
Tuesday Morning Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tuesday Morning's Customer Satisfaction (CSAT) score was rated 70% according to Caucasian users and customers.
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70 / 100
Very Satisfied
70%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
10%
CSAT according to Other
Tuesday Morning's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Tuesday Morning Customer Satisfaction Score by Age
Tuesday Morning's Customer Satisfaction score was rated 75 points by customers ages 56-60 and customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 75% | |||||||||||||||
| 66+ | 75% |
Tuesday Morning Customer Satisfaction Score by Usage
Tuesday Morning's Customer Satisfaction score was rated 78 points by customers who have used Tuesday Morning's products/services for Over 10 Years.
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Tuesday Morning Customer Satisfaction Score by Industry
Tuesday Morning's Customer Satisfaction score was rated 100 points by Healthcare, Hospitals and Medicine industry customers.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 100,
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}Tuesday Morning Customer Satisfaction vs. Competitors
Compared to its competitors, Tuesday Morning's Customer Satisfaction score is rated right above TJ Maxx, and is preceded by Gordmans Stores.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hobby Lobby | 73% |
| Gordmans Stores | 67% |
| Tuesday Morning | 64% |
| TJ Maxx | 61% |
| Big Lots | 59% |
| World Market | 52% |
| Home Goods | 47% |
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Tuesday Morning Customer Service
3.8/5
Tuesday Morning has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Tuesday Morning's Customer Service
Address
6250 LBJ Freeway, Dallas, TX
Website
http://www.tuesdaymorning.com/
Phone Number
+1 972-387-3562
Quick Insights into Tuesday Morning Customer Service
Tuesday Morning's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers ages 56-60.
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Ranked Tuesday Morning Customer Service the Highest
Ranked Tuesday Morning Customer Service the Lowest
Tuesday Morning Customer Service Score by Gender
Tuesday Morning's Customer Service score was rated 4.5 by Female customers on Comparably.
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Female
4.5/5
Male
N/A
Tuesday Morning Customer Service Score by Ethnicity
Tuesday Morning's Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Tuesday Morning Customer Service Score by Age
Tuesday Morning's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 3.9 | 56-60 | 3.9 |
66+ 4.6 | 66+ | 4.6 |
Tuesday Morning Customer Service Score by Usage
Tuesday Morning's Customer Service score was rated 4.3 stars by customers who have used Tuesday Morning's products/services for Over 10 Years.
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Tuesday Morning Customer Service Score by Industry
Tuesday Morning's Customer Service score was rated 5 stars by Healthcare, Hospitals and Medicine industry customers.
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Tuesday Morning Customer Service vs. Competitors
Compared to its competitors, Tuesday Morning's Customer Service score is rated right above Hobby Lobby, and is preceded by Gordmans Stores.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gordmans Stores | 3.8/5 |
| Tuesday Morning | 3.8/5 |
| Hobby Lobby | 3.8/5 |
| TJ Maxx | 3.4/5 |
| Big Lots | 2.9/5 |
| World Market | 2.9/5 |
| Home Goods | 2.8/5 |
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Tuesday Morning as an Employer
2.5/5
Tuesday Morning has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Tuesday Morning scored a 17 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of Tuesday Morning would recommend the brand to a friend. ENPS measures how likely Tuesday Morning employees would recommend working at Tuesday Morning to a friend.
Net Promoter Score
17
NPS Score
| 52% | Promoters |
|---|---|
| 13% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 24% | Promoters |
|---|---|
| 17% | Passive |
| 59% | Detractors |
