0
NPS
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Valero Energy
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About Valero Energy's Brand
Valero Energy is a Fortune 500 international manufacturer and a marketer of transportation fuels, other petrochemical products and power. Among its major competitors, Valero Energy is ranked in 6th place for NPS while Chevron Corporation is 1st, and Motiva Enterprises is 2nd.
Valero Energy Ranking
- #3 / 4 of its competitors
Valero Energy NPS
Valero Energy's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Valero Energy's customers would recommend using the product based on a scale of -100 to 100.
Valero Energy Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Valero Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 0 | Apr 2023 | 0 |
How Other Brands Compare
Valero Energy is ranked third for NPS among its competitors. Chevron Corporation and Phillips66 come in first and second, with CONTINENTAL RESOURCES coming in at #4.
Valero Energy |  Chevron Corporation |  Phillips66 |  CONTINENTAL RESOURCES | |
| Global Ranking | #- | #159 | #471 | #- |
| NPS | 0 | 30 | 28 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $200.43B | $35.95B | $9.98B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Valero Energy NPS vs. Competitors
Compared to its competitors, Valero Energy's NPS is rated right above CONTINENTAL RESOURCES, and is preceded by Trafigura.
| COMPANY | NPS Score | |
|---|---|---|
| Chevron Corporation | 30 |
 | Motiva Enterprises | 30 |
| Phillips66 | 28 |
 | Tesoro Corporation | 23 |
 | Trafigura | 4 |
| Valero Energy | 0 |
| CONTINENTAL RESOURCES | N/A |
 | Marathon Petroleum | -10 |
