WestEd NPS & Customer Reviews

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WestEd

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WestEd

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About WestEd's Brand

WestEd, a national nonpartisan, nonprofit research, development, and service agency. Among its major competitors, WestEd is ranked in 3rd place for NPS while Abt is 1st, and Mathematica is 2nd.

Brand at a Glance

78%

Customer Loyalty

4/5

Product Quality

4.2/5

Pricing

4.4/5

Customer Service

WestEd Ranking

^#3 / 4 of its competitors

WestEd NPS

WestEd's Net Promoter Score (NPS) is a 24 with 48% Promoters, 28% Passives, and 24% Detractors. Net Promoter Score tracks whether WestEd's customers would recommend using the product based on a scale of -100 to 100.

WestEd Overall NPS

NPS

48%	Promoters
28%	Passives
24%	Detractors

WestEd NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2022 20	Mar 2022	20
Apr 2022 26	Apr 2022	26
May 2022 32	May 2022	32
Jun 2022 34	Jun 2022	34
Jul 2022 38	Jul 2022	38
Sep 2022 31	Sep 2022	31
Dec 2022 30	Dec 2022	30
Mar 2023 28	Mar 2023	28
Nov 2023 32	Nov 2023	32
Jan 2024 25	Jan 2024	25
Mar 2024 30	Mar 2024	30
May 2024 24	May 2024	24

How Other Brands Compare

WestEd is ranked third for NPS among its competitors. Abt and Mathematica come in first and second, with Jacobs coming in at #4.

	WestEd	Jacobs	Abt	Mathematica
Global Ranking	#-	#301	#-	#-
NPS	24	11	72	62
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$11.44B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

WestEd NPS by Gender

Female customers rated WestEd's NPS 74 points higher than Male customers.

Male

WestEd's NPS was rated by Male customers on Comparably.

33%

Promoters

34%

Passives

33%

Detractors

Female

WestEd's NPS was rated 74 by Female customers on Comparably.

87%

Promoters

Passives

13%

Detractors

WestEd NPS by Ethnicity

WestEd's NPS was rated 72 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 72	Caucasian	72

WestEd NPS by Age

WestEd's NPS was rated 100 points by customers ages 36-40 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

36-40

100%

WestEd NPS by Usage

WestEd's NPS was rated the highest by customers who have used WestEd's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 75	Less than 1 Year	75
2 to 5 Years 50	2 to 5 Years	50

WestEd NPS vs. Competitors

Compared to its competitors, WestEd's NPS is rated right above Abt Associates, and is preceded by Mathematica.

COMPANY		NPS Score
	Abt	72
	Mathematica	62
	WestEd	24
	Abt Associates	21
	Jacobs	11
	Westat	5
	SRI International	-46

WestEd Customer Reviews

Out of the 4 WestEd customer reviews 4 were positive and 0 were constructive. WestEd customer reviews reflect that all customers have a favorable experience using the products/services of the company.

WestEd Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of WestEd users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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78%

22%

WestEd Customer Loyalty Score by Gender

Female customers rated WestEd's Customer Loyalty score 49% higher than Male customers.

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Male

40%

Yes

Female

89%

Yes

WestEd Customer Loyalty Score by Ethnicity

WestEd's Customer Loyalty score was rated 87% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

WestEd Customer Loyalty Score by Age

WestEd's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
36-40 100%	36-40	100%

WestEd Customer Loyalty Score by Usage

WestEd's Customer Loyalty score was rated 78% by customers who have used WestEd's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.

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Less than 1 Year	78%
2 to 5 Years	78%

WestEd Customer Loyalty Score by Industry

WestEd's Customer Loyalty score was rated 87% by Education industry customers.

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Education	87%

WestEd Customer Loyalty vs. Competitors

Compared to its competitors, WestEd's Customer Loyalty score is rated right above SRI International, and is preceded by Abt.

COMPANY		Customer Loyalty Score
	Mathematica	89%
	Abt Associates	80%
	Abt	79%
	WestEd	78%
	SRI International	73%
	Westat	71%
	Jacobs	69%

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WestEd Product Quality

4/5

WestEd has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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WestEd Product Information

WestEd’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Education industry rated WestEd's product the highest.

Website: http://www.wested.org/

Company Size: 501-1,000 Employees

Industry

Education

Quick Insights into WestEd Product Quality

WestEd's Product Quality score was rated highest by customers ages 36-40, and rated lowest by Male customers.

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Ranked WestEd Product Quality the Highest

36-40	5
Less than 1 Year	4.7
Caucasian	4.5

Ranked WestEd Product Quality the Lowest

2 to 5 Years	4.4
Male	4.3

WestEd Product Quality Score by Gender

Female customers rated WestEd's Product Quality score 0.2 stars higher than Male customers.

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Male

4.3/5

Female

4.5/5

WestEd Product Quality Score by Ethnicity

WestEd's Product Quality score was rated 4.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.5	Caucasian	4.5

WestEd Product Quality Score by Age

WestEd's Product Quality score was rated 5 stars by customers ages 36-40 on Comparably.

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Summary	Age	Score
36-40 5	36-40	5

WestEd Product Quality Score by Usage

WestEd's Product Quality score was rated the highest by customers who have used WestEd's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.7
2 to 5 Years	4.4

WestEd Product Quality Score by Industry

WestEd's Product Quality score was rated 4.5 stars by Education industry customers.

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Education	4.5

WestEd Product Quality vs. Competitors

Compared to its competitors, WestEd's Product Quality score is rated right above Abt Associates, and is preceded by Mathematica.

COMPANY		Product Quality Score
	Abt	4.3/5
	Mathematica	4/5
	WestEd	4/5
	Abt Associates	3.8/5
	Jacobs	3.8/5
	Westat	3.7/5
	SRI International	3.2/5

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WestEd Pricing

WestEd ROI & Value For Money

4.2/5

WestEd has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.

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WestEd Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.

Quick Insights into WestEd ROI

WestEd's ROI score was rated highest by customers ages 36-40, and rated lowest by Male customers.

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Ranked WestEd ROI the Highest

36-40	4.8
Less than 1 Year	4.5
Female	4.4

Ranked WestEd ROI the Lowest

2 to 5 Years	4.1
Male	3.8

WestEd ROI Score by Gender

Female customers rated WestEd's ROI score 0.6 stars higher than Male customers.

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Male

3.8/5

Female

4.4/5

WestEd ROI Score by Ethnicity

WestEd's ROI score was rated 4.3 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.3	Caucasian	4.3

WestEd ROI Score by Age

WestEd's ROI score was rated 4.8 stars by customers ages 36-40 on Comparably.

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Summary	Age	Score
36-40 4.8	36-40	4.8

WestEd ROI Score by Usage

WestEd's ROI score was rated the highest by customers who have used WestEd's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.5
2 to 5 Years	4.1

WestEd ROI Score by Industry

WestEd's ROI score was rated 4.3 stars by Education industry customers.

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Education	4.3

WestEd Pricing vs. Competitors

Compared to its competitors, WestEd's ROI score is rated right above Jacobs, and is preceded by Mathematica.

COMPANY		Pricing Score
	Abt	4.2/5
	Mathematica	4.2/5
	WestEd	4.2/5
	Jacobs	3.7/5
	Westat	3.6/5
	SRI International	3.5/5
	Abt Associates	3.3/5

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WestEd Customer Satisfaction (CSAT)

WestEd Customer Satisfaction (CSAT) Score

71 / 100

WestEd has an overall Customer Satisfaction score of 71 rated by its users and customers.

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Very Satisfied	47%
Satisfied	24%
Neither Satisfied nor Dissatisfied	24%
Dissatisfied	5%
Very Dissatisfied	0%

Very Satisfied

47%

Satisfied

24%

Neither Satisfied nor Dissatisfied

24%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into WestEd Customer Satisfaction

WestEd's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Male customers.

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Ranked WestEd Customer Satisfaction the Highest

36-40	100%
Less than 1 Year	100%
Female	83%

Ranked WestEd Customer Satisfaction the Lowest

2 to 5 Years	67%
Male	67%

WestEd Customer Satisfaction Score by Gender

Female customers rated WestEd's Customer Satisfaction score 16 points higher than Male customers.

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67 / 100

Male

	Very Satisfied	34%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	33%
	Dissatisfied	0%
	Very Dissatisfied	0%

83 / 100

Female

	Very Satisfied	83%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	0%
	Very Dissatisfied	0%

WestEd Customer Satisfaction Score by Ethnicity

Caucasian
80%

CSAT according to Caucasian

WestEd's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.

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80 / 100

Very Satisfied	80%
Satisfied	0%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

80%

Satisfied

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

WestEd Customer Satisfaction Score by Age

WestEd's Customer Satisfaction score was rated 100 points by customers ages 36-40 on Comparably.

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100

Breakdown

Age

Score

36-40

100%

WestEd Customer Satisfaction Score by Usage

WestEd's Customer Satisfaction score was rated the highest by customers who have used WestEd's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	100
2 to 5 Years	67

WestEd Customer Satisfaction Score by Industry

WestEd's Customer Satisfaction score was rated 80 points by Education industry customers.

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	"title": "WestEd Customer Satisfaction Score by Industry",
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			"label": "Education",
			"groupId": 515,
			"score": 80,
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			"csatScore": 80,
			"text": "WestEd's Customer Satisfaction score is  rated by Education customers on Comparably.",
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			"scoreLabel": 80
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Education	80

WestEd Customer Satisfaction vs. Competitors

Compared to its competitors, WestEd's Customer Satisfaction score is rated right above Westat, and is preceded by Jacobs.

COMPANY		Customer Satisfaction (CSAT) Score
	Mathematica	100%
	Abt	80%
	Abt Associates	79%
	Jacobs	72%
	WestEd	71%
	Westat	59%
	SRI International	57%

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WestEd Customer Service

4.4/5

WestEd has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.

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About WestEd's Customer Service

Address

730 Harrison St, San Francisco, CA 94107

Website

http://www.wested.org/

Phone Number

415-565-3000

WestEd's Social Links

Quick Insights into WestEd Customer Service

WestEd's Customer Service score was rated highest by customers ages 36-40, and rated lowest by Male customers.

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Ranked WestEd Customer Service the Highest

36-40	5
2 to 5 Years	4.9
Caucasian	4.8

Ranked WestEd Customer Service the Lowest

Less than 1 Year	4.9
Male	4.1

WestEd Customer Service Score by Gender

Female customers rated WestEd's Customer Service score 0.7 stars higher than Male customers.

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Male

4.1/5

Female

4.8/5

WestEd Customer Service Score by Ethnicity

WestEd's Customer Service score was rated 4.8 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.8	Caucasian	4.8

WestEd Customer Service Score by Age

WestEd's Customer Service score was rated 5 stars by customers ages 36-40 on Comparably.

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100

Summary	Age	Customer Service Score
36-40 5	36-40	5

WestEd Customer Service Score by Usage

WestEd's Customer Service score was rated 4.9 stars by customers who have used WestEd's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.

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Less than 1 Year	4.9
2 to 5 Years	4.9

WestEd Customer Service Score by Industry

WestEd's Customer Service score was rated 4.8 stars by Education industry customers.

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Education	4.8

WestEd Customer Service vs. Competitors

Compared to its competitors, WestEd's Customer Service score is rated right above Abt.

COMPANY		Customer Service Score
	WestEd	4.4/5
	Abt	4.4/5
	Mathematica	4.1/5
	Jacobs	3.9/5
	Westat	3.9/5
	Abt Associates	3.7/5
	SRI International	3.7/5

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WestEd as an Employer

3.9/5

WestEd has a 3.9/5 stars for its overall company culture rated by their employees

top

25%

CEO of WestEd

Glen Harvey

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

WestEd scored a 24 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of WestEd would recommend the brand to a friend. ENPS measures how likely WestEd employees would recommend working at WestEd to a friend.

Net Promoter Score

NPS Score

48%	Promoters
28%	Passive
24%	Detractors

Employee Net Promoter Score

-9

eNPS Score

37%	Promoters
17%	Passive
46%	Detractors

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