WSO2 NPS & Customer Reviews

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WSO2

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About WSO2 Brand

WSO2 is a lean enterprise middleware company that delivers open source SOA middleware as an integrated platform to support enterprises. Among its major competitors, WSO2 is ranked in 4th place for NPS while Talend is 1st, and Shiftboard Online Scheduling is 2nd.Their current valuation is $80.00M

Brand at a Glance

89%

Customer Loyalty

4.1/5

Product Quality

4.3/5

Pricing

4.2/5

Customer Service

WSO2 Ranking

^#1 / 4 of its competitors

WSO2 NPS

WSO2's Net Promoter Score (NPS) is a 39 with 61% Promoters, 17% Passives, and 22% Detractors. Net Promoter Score tracks whether WSO2's customers would recommend using the product based on a scale of -100 to 100.

WSO2 Overall NPS

NPS

61%	Promoters
17%	Passives
22%	Detractors

WSO2 NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2023 35	Feb 2023	35
Mar 2023 38	Mar 2023	38
Apr 2023 37	Apr 2023	37
Jun 2023 39	Jun 2023	39
Jul 2023 40	Jul 2023	40
Sep 2023 39	Sep 2023	39
Oct 2023 39	Oct 2023	39
Nov 2023 37	Nov 2023	37
Feb 2024 39	Feb 2024	39
Apr 2024 40	Apr 2024	40
Mar 2025 42	Mar 2025	42
Apr 2025 38	Apr 2025	38

How Other Brands Compare

WSO2 is ranked first for NPS among its competitors. MuleSoft and Businessolver come in second and third, with PING IDENTITY CORPORATION coming in at #4. Among those competitors, it is the most valued company behind Businessolver.

	WSO2	MuleSoft	Businessolver	PING IDENTITY CORPORATION
Global Ranking	#-	#574	#-	#-
NPS	39	32	-44	-
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$80.00M	-	$4.46B	$2.91B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

WSO2 NPS by Gender

WSO2's NPS was rated 37 by Male customers on Comparably.

Male

WSO2's NPS was rated 37 by Male customers on Comparably.

62%

Promoters

13%

Passives

25%

Detractors

Female

N/A

WSO2's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

WSO2 NPS by Ethnicity

WSO2's NPS was rated 100 points by Asian or Pacific Islander customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander 100	Asian or Pacific Islander	100

WSO2 NPS by Age

WSO2's NPS was rated 34 points by customers ages 41-45 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

41-45

67%

33%

WSO2 NPS by Usage

WSO2's NPS was rated the highest by customers who have used WSO2's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 34	Less than 1 Year	34
1 to 2 Years 34	1 to 2 Years	34
2 to 5 Years 67	2 to 5 Years	67

WSO2 NPS vs. Competitors

Compared to its competitors, WSO2's NPS is rated right above MuleSoft, and is preceded by beqom.

COMPANY		NPS Score
	Talend	55
	Shiftboard Online Scheduling	54
	beqom	42
	WSO2	39
	MuleSoft	32
	ForgeRock	-11
	CA Technologies	-33
	Businessolver	-44

WSO2 Customer Reviews

WSO2 Customer Loyalty

89%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

89% of WSO2 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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89%

11%

WSO2 Customer Loyalty Score by Gender

WSO2's Customer Loyalty score was rated 89 by Male customers on Comparably.

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Male

89%

Yes

Female

N/A

Yes

WSO2 Customer Loyalty Score by Ethnicity

WSO2's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.

% who answered "Yes"

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100

out of 100

Asian or Pacific Islander

WSO2 Customer Loyalty Score by Age

WSO2's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
41-45 100%	41-45	100%

WSO2 Customer Loyalty Score by Usage

WSO2's Customer Loyalty score was rated the highest by customers who have used WSO2's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	70%
1 to 2 Years	100%
2 to 5 Years	100%

WSO2 Customer Loyalty Score by Industry

WSO2's Customer Loyalty score was rated 82% by Tech industry customers.

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Tech	82%

WSO2 Customer Loyalty vs. Competitors

Compared to its competitors, WSO2's Customer Loyalty score is rated right above MuleSoft, and is preceded by Talend.

COMPANY		Customer Loyalty Score
	Talend	89%
	WSO2	89%
	MuleSoft	78%
	CA Technologies	69%
	ForgeRock	66%
	beqom	60%
	Businessolver	45%
	Shiftboard Online Scheduling	N/A

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WSO2 Product Quality

4.1/5

WSO2 has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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WSO2 Product Information

WSO2’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated WSO2's product the highest.

Website: http://wso2.com

Company Size: 501-1,000 Employees

Industry

Tech

Enterprise

SaaS

Quick Insights into WSO2 Product Quality

WSO2's Product Quality score was rated highest by customers who have used WSO2's products/services for 1 to 2 Years, and rated lowest by customers who have used WSO2's products/services for Less than 1 Year.

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Ranked WSO2 Product Quality the Highest

1 to 2 Years	5
41-45	5
Asian or Pacific Islander	4.7

Ranked WSO2 Product Quality the Lowest

Less than 1 Year	4.1

WSO2 Product Quality Score by Gender

WSO2's Product Quality score was rated 4.2 by Male customers on Comparably.

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Male

4.2/5

Female

N/A

WSO2 Product Quality Score by Ethnicity

WSO2's Product Quality score was rated 4.7 stars by Asian or Pacific Islander customers on Comparably.

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Summary	Ethnicity	Score
Asian or Pacific Islander 4.7	Asian or Pacific Islander	4.7

WSO2 Product Quality Score by Age

WSO2's Product Quality score was rated 5 stars by customers ages 41-45 on Comparably.

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Summary	Age	Score
41-45 5	41-45	5

WSO2 Product Quality Score by Usage

WSO2's Product Quality score was rated the highest by customers who have used WSO2's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	4.1
1 to 2 Years	5
2 to 5 Years	4.3

WSO2 Product Quality Score by Industry

WSO2's Product Quality score was rated 4.3 stars by Tech industry customers.

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Tech	4.3

WSO2 Product Quality vs. Competitors

Compared to its competitors, WSO2's Product Quality score is rated right above MuleSoft, and is preceded by Shiftboard Online Scheduling.

COMPANY		Product Quality Score
	Shiftboard Online Scheduling	4.3/5
	WSO2	4.1/5
	MuleSoft	4/5
	Talend	4/5
	beqom	3.5/5
	CA Technologies	3.4/5
	ForgeRock	3/5
	Businessolver	2.4/5

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WSO2 Pricing

WSO2 ROI & Value For Money

4.3/5

WSO2 has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.

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WSO2 Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into WSO2 ROI

WSO2's ROI score was rated highest by customers ages 41-45, and rated lowest by customers who have used WSO2's products/services for Less than 1 Year.

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Ranked WSO2 ROI the Highest

41-45	4.8
Asian or Pacific Islander	4.7
1 to 2 Years	4.6

Ranked WSO2 ROI the Lowest

Less than 1 Year	4.1

WSO2 ROI Score by Gender

WSO2's ROI score was rated 4.4 by Male customers on Comparably.

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Male

4.4/5

Female

N/A

WSO2 ROI Score by Ethnicity

WSO2's ROI score was rated 4.7 stars by Asian or Pacific Islander customers on Comparably.

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Summary	Ethnicity	Score
Asian or Pacific Islander 4.7	Asian or Pacific Islander	4.7

WSO2 ROI Score by Age

WSO2's ROI score was rated 4.8 stars by customers ages 41-45 on Comparably.

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Summary	Age	Score
41-45 4.8	41-45	4.8

WSO2 ROI Score by Usage

WSO2's ROI score was rated the highest by customers who have used WSO2's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	4.1
1 to 2 Years	4.6
2 to 5 Years	4.3

WSO2 ROI Score by Industry

WSO2's ROI score was rated 4.1 stars by Tech industry customers.

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Tech	4.1

WSO2 Pricing vs. Competitors

Compared to its competitors, WSO2's ROI score is rated right above Shiftboard Online Scheduling.

COMPANY		Pricing Score
	WSO2	4.3/5
	Shiftboard Online Scheduling	4.3/5
	Talend	4/5
	MuleSoft	4/5
	beqom	3.7/5
	CA Technologies	3.5/5
	ForgeRock	3.3/5
	Businessolver	2.3/5

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WSO2 Customer Satisfaction (CSAT)

WSO2 Customer Satisfaction (CSAT) Score

81 / 100

WSO2 has an overall Customer Satisfaction score of 81 rated by its users and customers.

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Very Satisfied	58%
Satisfied	23%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	4%
Very Dissatisfied	3%

Very Satisfied

58%

Satisfied

23%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into WSO2 Customer Satisfaction

WSO2's Customer Satisfaction score was rated highest by customers who have used WSO2's products/services for 1 to 2 Years.

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Ranked WSO2 Customer Satisfaction the Highest

1 to 2 Years	100%
41-45	100%
Asian or Pacific Islander	100%

WSO2 Customer Satisfaction Score by Gender

WSO2's Customer Satisfaction score was rated 86 by Male customers on Comparably.

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86 / 100

Male

	Very Satisfied	57%
	Satisfied	29%
	Neither Satisfied nor Dissatisfied	14%
	Dissatisfied	0%
	Very Dissatisfied	0%

WSO2 Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
100%

CSAT according to Asian or Pacific Islander

WSO2 Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100

Very Satisfied	75%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

75%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

WSO2 Customer Satisfaction Score by Age

WSO2's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.

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100

Breakdown

Age

Score

41-45

100%

WSO2 Customer Satisfaction Score by Usage

WSO2's Customer Satisfaction score was rated 100 points by customers who have used WSO2's products/services for 1 to 2 Years.

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1 to 2 Years	100

WSO2 Customer Satisfaction Score by Industry

WSO2's Customer Satisfaction score was rated 75 points by Tech industry customers.

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Tech	75

WSO2 Customer Satisfaction vs. Competitors

Compared to its competitors, WSO2's Customer Satisfaction score is rated right above Talend.

COMPANY		Customer Satisfaction (CSAT) Score
	WSO2	81%
	Talend	80%
	ForgeRock	80%
	MuleSoft	77%
	beqom	50%
	Businessolver	47%
	CA Technologies	20%
	Shiftboard Online Scheduling	0%

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WSO2 Customer Service

4.2/5

WSO2 has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

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About WSO2's Customer Service

Address

4131 El Camino Real, Palo Alto, CA

Website

http://wso2.com

Quick Insights into WSO2 Customer Service

WSO2's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used WSO2's products/services for Less than 1 Year.

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Ranked WSO2 Customer Service the Highest

Asian or Pacific Islander	4.9
2 to 5 Years	4.5
41-45	4.5

Ranked WSO2 Customer Service the Lowest

Less than 1 Year	4.1

WSO2 Customer Service Score by Gender

WSO2's Customer Service score was rated 4.4 by Male customers on Comparably.

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Male

4.4/5

Female

N/A

WSO2 Customer Service Score by Ethnicity

WSO2's Customer Service score was rated 4.9 stars by Asian or Pacific Islander customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 4.9	Asian or Pacific Islander	4.9

WSO2 Customer Service Score by Age

WSO2's Customer Service score was rated 4.5 stars by customers ages 41-45 on Comparably.

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100

Summary	Age	Customer Service Score
41-45 4.5	41-45	4.5

WSO2 Customer Service Score by Usage

WSO2's Customer Service score was rated the highest by customers who have used WSO2's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	4.1
1 to 2 Years	4.3
2 to 5 Years	4.5

WSO2 Customer Service Score by Industry

WSO2's Customer Service score was rated 4.1 stars by Tech industry customers.

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Tech	4.1

WSO2 Customer Service vs. Competitors

Compared to its competitors, WSO2's Customer Service score is rated right above Talend.

COMPANY		Customer Service Score
	WSO2	4.2/5
	Talend	4/5
	MuleSoft	3.8/5
	Shiftboard Online Scheduling	3.7/5
	CA Technologies	3.5/5
	beqom	3.2/5
	ForgeRock	3.1/5
	Businessolver	2.3/5

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WSO2 as an Employer

4.7/5

WSO2 has a 4.7/5 stars for its overall company culture rated by their employees

top

CEO of WSO2

Sanjiva Weerawarana

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

WSO2 scored a 39 for Net Promoter Score and a 63 for Employee Net Promoter Score. NPS gauges how likely a customer of WSO2 would recommend the brand to a friend. ENPS measures how likely WSO2 employees would recommend working at WSO2 to a friend.

Net Promoter Score

NPS Score

61%	Promoters
17%	Passive
22%	Detractors

Employee Net Promoter Score

eNPS Score

76%	Promoters
11%	Passive
13%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail