Victoria's Secret Employee Reviews
Out of 524 Victoria's Secret employee reviews, 63% were positive. The remaining 37% were constructive reviews with the goal of helping Victoria's Secret improve their work culture. The Customer Support team, with 81% positive reviews, reports the best experience at Victoria's Secret compared to all other departments at the company. The Sales team offered the most constructive feedback, with 33% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Free and promising environment for growth
They are down to earth and actually care about you.
The passion and love for the brand
Review from Sales Dept
My supervisor hes thr best
Ability to accept feedback from everyone.
What does the leadership team need to get better at?
Communication, treat associates w/ dignity & respect. Work on personal emotions so that it does not effect co workers and task at hand. Organization. KINDNESS.
Respecting their employee's time and wellbeing
They need to actually listen to the reports that associates try to give them. They need to not pick sides. A couple of the managers need to not bully any more. And I have a manager who cut my hours out of spite because she said im too big? They need to not bully & they need to give hours to people
Review from Sales Dept
They need to learn how to handle their people, specially the new team leaders. They think that they are above all and not very helpful when it comes to the agent's concern.
Product knowledge. Sales knowledge. Overall effort and care for the customer and store.
What is the best part about your compensation package?
401k and bonuses sometimes .
What is the best part about your compensation package
What is the best part about your compensation package
401k contribution match, health insurance, pto
The pay is good and i don't complain about it
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I get bullied constantly every single day Victoria Secret has been my dream job ever since I was 14 & i was more than excited when i was hired. I still want to come to work every day but its a depressing and mean environment. I constantly get bullied infront of customers and i get talked bad about
Review from Sales Dept
Because the company doesnt care about the employees after thr split between victoria secrets
I don't feel like I am informed or educated about any of my benefits or compensation. I sell double to triple my goal on the sales floor when I do work and the customers always thank me so much for being so helpful.
They are negotioating the pay
I am acting as store manager but haven't been given the title due to regional manager being stingy with money. Extremely underappreciated, it's not worth putting in any effort because they do not care about you.
Review from Sales Dept
What are some of the best things about your team?
They are friendly and very helpful. We helped each other in our team to learn every new process which our team leaders don't do. We manage to survive with little help from them.
Our passion and love for what we do and the brand as a whole.
Review from Sales Dept
I love my coworkers! They are the best and the only reason I loved to work there. However, so many of us expressed how we were unable to meet expectations and worried we can't eat. Let alone afford internet to keep working. We begged for more hours. Replied, "we will get back to you on that."
Review from Customer Support Dept
The best things about the team, excluding management, is the way we interact and coach each other. We bring out the best in ourselves and share how we can make the workplace better.
They work well they smile when needed and some days were trying our best to keep up the slack
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Would improve if leadership can agree and get along with each other and set an example
I just wish that I could have a work environment where we bring each other up and help each other out rather than making fun of one another, spreading lies about each other, being rude to and infront of customers, stop juding other workers over their weight & not cutting hours for someone who works
Review from Sales Dept
Teamwork and communication skills need to be worked on
My coworkers are the ONLY good thing about this company. All higher management are pathetic and rude.
Review from Sales Dept
Respect there is no respect among the team.
What is most positive about the culture and environment at your company?
When we get to clock out
they have a lot of positive values on the website, if the compony followed them then it would be a great working environment!
A great sense of companionship with all my peers
Girls are girls and its lgbtq friendly for us there since were doing the best we can
Review from Customer Support Dept
Nothing. The regional manager ruins any glimpse of happiness you might have.
Review from Sales Dept
What needs to change to make the company culture better?
Start over clean with a new leadership team with values
Clear development pathways and clear communications and just overall treating others with respect daily and truly valuing the individual contributors
Every Manger needs To leave and get ones that won't start a hostile environment
Think about the employess, no drama, equal oppurtunities for everyone
Review from Sales Dept
yall need to get a team going to each store and having the managers go through a training on how to treat other people
Review from Sales Dept
What did you like most about the interview process?
My store manager is wonderful
It was quick. I transferred so it wasnt a typical interview. I was already qualified to work there and didnt need to go over everything like I did in an original interview.
They made it fun and asked you to sell to them. The interviewers are the same people that work there taking phone calls. HR barely did anything themselves. They talked a big talk but they never resolved anything, except firing people quickly.
Review from Customer Support Dept
Making other female workers there feel more special and that the girl works deserve more credit since we dont get enough of it
Review from Customer Support Dept
It was easy overall and the store manager was gracious
What would you improve about your company's interview process?
"Training" employees and stop basically calling them stupid
Ask job related questions and experience not personal questions about body image and my current weight
Never ever let the regional manager do it. You'll leave not wanting the job.
Review from Sales Dept
Telling people the truth about what theyre really going to be doing.
Once again just being more friendly and less of an authority type.
What makes you most happy at work?
Every time I was able to solve customers concern or problem.
The fact that I'm making money to keep my bills paid and the fun that I have with my co-workers.
Seeing the growth and development of my team
Achieving a great deal of sales and making sure each and every customer feels satisfied with their experience.
Keeping busy helping the clients and pursuing their time and needs
Review from Customer Support Dept
What's going wrong and how can it be improved?
The marketing and poor quality of the products sold must be improved
If you're in leadership the company policies no longer apply because they are the messengers and enforcers of the policies that VP's and up establish. The new culture they take on causes leads to be immoral thus breaking code of conduct but nothing is ever done because it's the new culture.
LITERALLY EVERYTHING! the way they do business and treat their staff is so horrible, I genuinely can't fathom it.
Review from Sales Dept
More inclusive and friendly and more affordable
Staff are rude and disrespecful towards everyone. Especially staff and customers
Review from Sales Dept
What do you like best about your company?
The benefits are pretty good.
Review from Sales Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of Victoria's Secret yet.
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