Acosta Employee Reviews
Out of 478 Acosta employee reviews, 63% were positive. The remaining 37% were constructive reviews with the goal of helping Acosta improve their work culture. The Operations team, with 92% positive reviews, reports the best experience at Acosta compared to all other departments at the company. The Marketing team offered the most constructive feedback, with 42% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They give you suport when you need it!
Dedication to the Client and Team
Review from Customer Support Dept
The leadership is always optimistic and confident.
Complete and make sure I understand what is expected from my job
Plenty of support if you need it, but the give a lot of trust . If you do what your supposed to they let you chug along without nit picking over needless details. I love this approach!
Review from Operations Dept
What does the leadership team need to get better at?
how to work with people and people skills
Explaining projects making sure we have the resources required to finish our service orders better training
Teamwork, positivity, equality, kindness, compassion, professionalism, conduct, quality of work, customer service, and much more. I'm highly disappointed in the reps I've worked with so far, especially their attitudes
Taking an interest in there employees , better service orders with actually questions , better qualified leaders
Stay professional, ethical and honest!
What is the best part about your compensation package?
401K match for part time
They start the day your hired!
Review from Operations Dept
I make a dollar per item sold
Review from Sales Dept
dont really have that many to
Flexibility to make my choices
Why do you feel undervalued and what would make you feel better about your compensation?
The benefits seemed... nonexistent, nothing that couldnt be bought out of pocket for the same price. However I was only part time so I guess that doesn't matter. I think my PTO accumulated quickly, that was nice.
A pay raise would be great
I feel that we are always being asked to do more with no extra compensation.
Pay for the time it takes to provide the legendary service and let store management rate us rather than someone from corporate
I would like to be in the competitive range for my role
What are some of the best things about your team?
They work hard & loyal.
Work together and try their hardest
Even though we execute as a high level team. Its very unappreciated.
Co workers help each other when needed
MEETING WITH MEANING AND EXPLANATION
What do your coworkers need to improve and how could you work together better?
We all work individually in the field
Review from Sales Dept
Face to face interaction, not just a weekly Zoom call
Attitude, teamwork, respect, customer service, kindness positivity
Unionize the workplace. Then we might be treated like humans
Hire better qualified people, not just kids who are working for spending money. ALSO, hire experienced management at the local level.
What is most positive about the culture and environment at your company?
working independently while getting office support if needed
communication between client and myself
Review from Customer Support Dept
You can be flexible about your schedule. Culture is to always be kind and respectful towards coworkers and to clients and to be respectful of your areas in and be knowledgeable about products and brands.
THE CUSTOMERS ARE PLEASANT TOO
Flexible work schedule is the only good thing
Review from Sales Dept
What needs to change to make the company culture better?
Change in leadership level. & better bussiness managers need to be hired.
get all new leadership team
Fire all executive leaders and hire technology leaders to transform the business
Better quality hires, experienced management at local level, make HR reps available to talk to if there is an issue. Follow through on issues, stop hiring relatives who report to a family member and expect them to be treated like everyone else.
Appreciate snd psy their enployees better
What did you like most about the interview process?
Easy, they hire anyone here
The lady was kind and informative
The company acknowledged my strengths and what I could bring to them and the client
Review from Customer Support Dept
Confidential, over the phone and was professional
Done by phone and very friendly interviewer.
Review from Marketing Dept
What would you improve about your company's interview process?
The nanagers need to do the hiring, recruiters hire anyone with a pulse. It feels desperate to fill in the voids.
Diversity, open minded and compassion
Again, hire people with experience
In person woukd be better
Don't read from a script.
What makes you most happy at work?
Quitting time after a long day
working alone while interacting with other team members if needed
To find resolutions to the issues at hand, to assist the clients in their efforts to achieve their objectives with customer satisfaction.
Getting recognized for the work we do
Review from Sales Dept
There is a lot of freedom and they are very supportive in regards to my family needs . All you have to do is communicate and they make it easy to have a great work life balance.
Review from Operations Dept
What's going wrong and how can it be improved?
The customers never have anything good to say about Acosta. I've never heard any positive feedback EVER, but I've heard negative feedback and talk
Managent needs to be more proactive with service orders and putting questions in the service orders, communication with field reps regarding why clients are leaving or why work hours are being reduced hire good managers who know there job, pay raises to retain long time employees to keep them
Paying people more will give them some incentive to actually work.
Improve and redefine legendary service and the time it takes to provide that. There is a difference between merchandiser and a product placement and allocation auditor and a big diffrence in the time it takes
Most manager sales or otherwise lack the knowledge and experience for their positions, they are not prepared for meeting most of the time and it irritates our customers.
What do you like best about your company?
Great benefits and great work-life balance
Working by myself. Acosta will soon be going under for what the 20th. Time.... Maybe that style worked out for Donald Trump. But its not for Acosta.
Review from Marketing Dept
Acosta is a great place to work. Great people, great culture.
Review from Operations Dept
compensation is very competetive to the market conditions
Review from Sales Dept
I love the amount of flexibility on assignments
What would you most like to see improved at your company?
More money. Bonuses incentives. And just try to pretend like you appreciate your employees.
Review from Marketing Dept
the comunication needs alot of work. No one knows whats going on
Review from Sales Dept
Better gas mileage structure and pay.