Acosta Employee Reviews
Out of 478 Acosta employee reviews, 63% were positive. The remaining 37% were constructive reviews with the goal of helping Acosta improve their work culture. The Customer Support team, with 67% positive reviews, reports the best experience at Acosta compared to all other departments at the company. The Marketing team offered the most constructive feedback, with 42% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
how to work with people and people skills
Explaining projects making sure we have the resources required to finish our service orders better training
Teamwork, positivity, equality, kindness, compassion, professionalism, conduct, quality of work, customer service, and much more. I'm highly disappointed in the reps I've worked with so far, especially their attitudes
Taking an interest in there employees , better service orders with actually questions , better qualified leaders
Stay professional, ethical and honest!
Why do you feel undervalued and what would make you feel better about your compensation?
The benefits seemed... nonexistent, nothing that couldnt be bought out of pocket for the same price. However I was only part time so I guess that doesn't matter. I think my PTO accumulated quickly, that was nice.
A pay raise would be great
I feel that we are always being asked to do more with no extra compensation.
Pay for the time it takes to provide the legendary service and let store management rate us rather than someone from corporate
I would like to be in the competitive range for my role
What do your coworkers need to improve and how could you work together better?
We all work individually in the field
Review from Sales Dept
Face to face interaction, not just a weekly Zoom call
Attitude, teamwork, respect, customer service, kindness positivity
Unionize the workplace. Then we might be treated like humans
Hire better qualified people, not just kids who are working for spending money. ALSO, hire experienced management at the local level.
What needs to change to make the company culture better?
Change in leadership level. & better bussiness managers need to be hired.
get all new leadership team
Fire all executive leaders and hire technology leaders to transform the business
Better quality hires, experienced management at local level, make HR reps available to talk to if there is an issue. Follow through on issues, stop hiring relatives who report to a family member and expect them to be treated like everyone else.
Appreciate snd psy their enployees better
What would you improve about your company's interview process?
The nanagers need to do the hiring, recruiters hire anyone with a pulse. It feels desperate to fill in the voids.
Diversity, open minded and compassion
Again, hire people with experience
In person woukd be better
Don't read from a script.
What's going wrong and how can it be improved?
The customers never have anything good to say about Acosta. I've never heard any positive feedback EVER, but I've heard negative feedback and talk
Managent needs to be more proactive with service orders and putting questions in the service orders, communication with field reps regarding why clients are leaving or why work hours are being reduced hire good managers who know there job, pay raises to retain long time employees to keep them
Paying people more will give them some incentive to actually work.
Improve and redefine legendary service and the time it takes to provide that. There is a difference between merchandiser and a product placement and allocation auditor and a big diffrence in the time it takes
Most manager sales or otherwise lack the knowledge and experience for their positions, they are not prepared for meeting most of the time and it irritates our customers.
What would you most like to see improved at your company?
More money. Bonuses incentives. And just try to pretend like you appreciate your employees.
Review from Marketing Dept
the comunication needs alot of work. No one knows whats going on
Review from Sales Dept
Better gas mileage structure and pay.