Acuity Brands NPS & Customer Reviews

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Acuity Brands

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Acuity Brands

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About Acuity Brands' Brand

Acuity Brands is a North American market leader and one of the world’s leading providers of luminaires, lighting control systems and Among its major competitors, Acuity Brands is ranked in 5th place for NPS while Dialight is 1st, and Amphenol is 2nd.Their current market cap is $6.01B

Brand at a Glance

84%

Customer Loyalty

3.8/5

Product Quality

3.9/5

Pricing

3.8/5

Customer Service

Acuity Brands Ranking

^#3 / 4 of its competitors

Acuity Brands NPS

Acuity Brands's Net Promoter Score (NPS) is a 19 with 53% Promoters, 13% Passives, and 34% Detractors. Net Promoter Score tracks whether Acuity Brands's customers would recommend using the product based on a scale of -100 to 100.

Acuity Brands Overall NPS

NPS

53%	Promoters
13%	Passives
34%	Detractors

Acuity Brands NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2023 10	Feb 2023	10
May 2023 13	May 2023	13
Sep 2023 17	Sep 2023	17
Oct 2023 12	Oct 2023	12
Nov 2023 14	Nov 2023	14
Feb 2024 11	Feb 2024	11
May 2024 10	May 2024	10
Oct 2024 14	Oct 2024	14
Feb 2025 15	Feb 2025	15
Jul 2025 12	Jul 2025	12
Oct 2025 14	Oct 2025	14
Apr 2026 18	Apr 2026	18

How Other Brands Compare

Acuity Brands is ranked third for NPS among its competitors. Amphenol and Schneider Electric come in first and second, with Philips coming in at #4. Among those competitors, it is the third most valued company behind Amphenol.

	Acuity Brands	Philips	Schneider Electric	Amphenol
Global Ranking	#-	#98	#364	#-
NPS	19	17	31	44
Valuation Updated every 24 hours for public companies	$6.01B	-	$32.77B	$39.67B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Acuity Brands NPS by Gender

Female customers rated Acuity Brands's NPS 3 points higher than Male customers.

Male

Acuity Brands's NPS was rated 14 by Male customers on Comparably.

57%

Promoters

Passives

43%

Detractors

Female

Acuity Brands's NPS was rated 17 by Female customers on Comparably.

50%

Promoters

17%

Passives

33%

Detractors

Acuity Brands NPS by Ethnicity

Acuity Brands's NPS was rated 0 points by both Asian or Pacific Islander and Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 0	Caucasian	0
Asian or Pacific Islander 0	Asian or Pacific Islander	0

Acuity Brands NPS by Age

Acuity Brands's NPS was rated 34 points by customers ages 66+ on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

66+

67%

33%

Acuity Brands NPS by Usage

Acuity Brands's NPS was rated the highest by customers who have used Acuity Brands's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 60	Less than 1 Year	60
2 to 5 Years 0	2 to 5 Years	0

Acuity Brands NPS vs. Competitors

Compared to its competitors, Acuity Brands's NPS is rated right above Philips, and is preceded by Cree.

COMPANY		NPS Score
	Dialight	100
	Amphenol	44
	Schneider Electric	31
	Cree	23
	Acuity Brands	19
	Philips	17
	Sanmina	0
	PMG Research	N/A
	Echelon	-100

Acuity Brands Customer Reviews

Out of the 3 Acuity Brands customer reviews 3 were positive and 0 were constructive. Acuity Brands customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Acuity Brands Customer Loyalty

84%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

84% of Acuity Brands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

84%

16%

Acuity Brands Customer Loyalty Score by Gender

Female customers rated Acuity Brands's Customer Loyalty score 26% higher than Male customers.

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Male

74%

Yes

Female

100%

Yes

Acuity Brands Customer Loyalty Score by Ethnicity

Acuity Brands's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Asian or Pacific Islander

Acuity Brands Customer Loyalty Score by Age

Acuity Brands's Customer Loyalty score was rated 70% by customers ages 66+ on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
66+ 70%	66+	70%

Acuity Brands Customer Loyalty Score by Usage

Acuity Brands's Customer Loyalty score was rated the highest by customers who have used Acuity Brands's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	100%
2 to 5 Years	55%

Acuity Brands Customer Loyalty Score by Industry

Acuity Brands's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Construction industry customers.

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Architecture and Planning	100%
Construction	70%

Acuity Brands Customer Loyalty vs. Competitors

Compared to its competitors, Acuity Brands's Customer Loyalty score is rated right above Amphenol.

COMPANY		Customer Loyalty Score
	Acuity Brands	84%
	Amphenol	82%
	Schneider Electric	78%
	Philips	76%
	Cree	71%
	Echelon	65%
	Sanmina	64%
	Dialight	N/A
	PMG Research	N/A

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Acuity Brands Product Quality

3.8/5

Acuity Brands has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Acuity Brands Product Information

Acuity Brands’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Acuity Brands's product the highest. Reviewers from the Construction industry rated Acuity Brands the lowest at 2.8.

Website: http://www.acuitybrands.com

Company Size: 10,000+ Employees

Industry

Tech

Hardware and Devices

Manufacturing

Quick Insights into Acuity Brands Product Quality

Acuity Brands's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Construction industry.

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Ranked Acuity Brands Product Quality the Highest

Asian or Pacific Islander	4.3
Architecture and Planning	4
Less than 1 Year	4

Ranked Acuity Brands Product Quality the Lowest

Male	3
Caucasian	2.9
Construction	2.8

Acuity Brands Product Quality Score by Gender

Female customers rated Acuity Brands's Product Quality score 0.9 stars higher than Male customers.

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Male

3/5

Female

3.9/5

Acuity Brands Product Quality Score by Ethnicity

Acuity Brands's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.9	Caucasian	2.9
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3

Acuity Brands Product Quality Score by Age

Acuity Brands's Product Quality score was rated 2.8 stars by customers ages 66+ on Comparably.

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Summary	Age	Score
66+ 2.8	66+	2.8

Acuity Brands Product Quality Score by Usage

Acuity Brands's Product Quality score was rated the highest by customers who have used Acuity Brands's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4
2 to 5 Years	3

Acuity Brands Product Quality Score by Industry

Acuity Brands's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Construction industry customers.

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Architecture and Planning	4
Construction	2.8

Acuity Brands Product Quality vs. Competitors

Compared to its competitors, Acuity Brands's Product Quality score is rated right above Philips, and is preceded by Schneider Electric.

COMPANY		Product Quality Score
	Amphenol	4.4/5
	Schneider Electric	4/5
	Acuity Brands	3.8/5
	Philips	3.8/5
	Cree	3.6/5
	Sanmina	3.1/5
	Echelon	2.5/5
	Dialight	N/A
	PMG Research	N/A

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Acuity Brands Pricing

Acuity Brands ROI & Value For Money

3.9/5

Acuity Brands has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Acuity Brands Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Construction industry think that they had the lowest ROI from Acuity Brands.

Quick Insights into Acuity Brands ROI

Acuity Brands's ROI score was rated highest by customers who have used Acuity Brands's products/services for Less than 1 Year, and rated lowest by customers who have used Acuity Brands's products/services for 2 to 5 Years.

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Ranked Acuity Brands ROI the Highest

Less than 1 Year	4.6
Asian or Pacific Islander	4.5
Female	4.5

Ranked Acuity Brands ROI the Lowest

Construction	3
Male	3
2 to 5 Years	2.9

Acuity Brands ROI Score by Gender

Female customers rated Acuity Brands's ROI score 1.5 stars higher than Male customers.

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Male

3/5

Female

4.5/5

Acuity Brands ROI Score by Ethnicity

Acuity Brands's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
Asian or Pacific Islander 4.5	Asian or Pacific Islander	4.5

Acuity Brands ROI Score by Age

Acuity Brands's ROI score was rated 2.8 stars by customers ages 66+ on Comparably.

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Summary	Age	Score
66+ 2.8	66+	2.8

Acuity Brands ROI Score by Usage

Acuity Brands's ROI score was rated the highest by customers who have used Acuity Brands's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.6
2 to 5 Years	2.9

Acuity Brands ROI Score by Industry

Acuity Brands's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Construction industry customers.

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Architecture and Planning	4.2
Construction	3

Acuity Brands Pricing vs. Competitors

Compared to its competitors, Acuity Brands's ROI score is rated right above Philips, and is preceded by Schneider Electric.

COMPANY		Pricing Score
	Amphenol	4.2/5
	Schneider Electric	3.9/5
	Acuity Brands	3.9/5
	Philips	3.6/5
	Cree	3.6/5
	Sanmina	3.1/5
	Echelon	2.2/5
	Dialight	N/A
	PMG Research	N/A

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Acuity Brands Customer Satisfaction (CSAT)

Acuity Brands Customer Satisfaction (CSAT) Score

83 / 100

Acuity Brands has an overall Customer Satisfaction score of 83 rated by its users and customers.

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Very Satisfied	54%
Satisfied	29%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	0%
Very Dissatisfied	4%

Very Satisfied

54%

Satisfied

29%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Acuity Brands Customer Satisfaction

Acuity Brands's Customer Satisfaction score was rated highest by customers from the Architecture and Planning industry, and rated lowest by Male customers.

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Ranked Acuity Brands Customer Satisfaction the Highest

Architecture and Planning	100%
Asian or Pacific Islander	100%
Female	100%

Ranked Acuity Brands Customer Satisfaction the Lowest

2 to 5 Years	67%
Caucasian	67%
Male	66%

Acuity Brands Customer Satisfaction Score by Gender

Female customers rated Acuity Brands's Customer Satisfaction score 34 points higher than Male customers.

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66 / 100

Male

	Very Satisfied	33%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	0%
	Very Dissatisfied	17%

100 / 100

Female

	Very Satisfied	40%
	Satisfied	60%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Acuity Brands Customer Satisfaction Score by Ethnicity

Caucasian
67%
Asian or Pacific Islander
100%

CSAT according to Caucasian

Acuity Brands' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.

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67 / 100

Very Satisfied	17%
Satisfied	50%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	0%
Very Dissatisfied	17%

Very Satisfied

17%

Satisfied

50%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

17%

CSAT according to Asian or Pacific Islander

Acuity Brands' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Acuity Brands Customer Satisfaction Score by Age

Acuity Brands's Customer Satisfaction score was rated 67 points by customers ages 66+ on Comparably.

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100

Breakdown

Age

Score

66+

67%

Acuity Brands Customer Satisfaction Score by Usage

Acuity Brands's Customer Satisfaction score was rated the highest by customers who have used Acuity Brands's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	100
2 to 5 Years	67

Acuity Brands Customer Satisfaction Score by Industry

Acuity Brands's Customer Satisfaction score was rated 100 points by Architecture and Planning industry customers.

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			"label": "Architecture and Planning",
			"groupId": 498,
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Architecture and Planning	100

Acuity Brands Customer Satisfaction vs. Competitors

Compared to its competitors, Acuity Brands's Customer Satisfaction score is rated right above Schneider Electric, and is preceded by Amphenol.

COMPANY		Customer Satisfaction (CSAT) Score
	Dialight	100%
	Amphenol	88%
	Acuity Brands	83%
	Schneider Electric	77%
	Cree	77%
	Philips	74%
	Sanmina	53%
	Echelon	40%
	PMG Research	0%

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Acuity Brands Customer Service

3.8/5

Acuity Brands has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Acuity Brands's Customer Service

Address

1170 Peachtree Street, NE Suite 2300, Atlanta, GA 30309

Website

http://www.acuitybrands.com

Phone Number

404-853-1400

Quick Insights into Acuity Brands Customer Service

Acuity Brands's Customer Service score was rated highest by customers who have used Acuity Brands's products/services for Less than 1 Year, and rated lowest by customers from the Construction industry.

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Ranked Acuity Brands Customer Service the Highest

Less than 1 Year	4.2
Female	4.1
Architecture and Planning	3.9

Ranked Acuity Brands Customer Service the Lowest

Male	3
2 to 5 Years	2.6
Construction	2.5

Acuity Brands Customer Service Score by Gender

Female customers rated Acuity Brands's Customer Service score 1.1 stars higher than Male customers.

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Male

3/5

Female

4.1/5

Acuity Brands Customer Service Score by Ethnicity

Acuity Brands's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.3	Caucasian	3.3
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6

Acuity Brands Customer Service Score by Age

Acuity Brands's Customer Service score was rated 3 stars by customers ages 66+ on Comparably.

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100

Summary	Age	Customer Service Score
66+ 3	66+	3

Acuity Brands Customer Service Score by Usage

Acuity Brands's Customer Service score was rated the highest by customers who have used Acuity Brands's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.2
2 to 5 Years	2.6

Acuity Brands Customer Service Score by Industry

Acuity Brands's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Construction industry customers.

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Architecture and Planning	3.9
Construction	2.5

Acuity Brands Customer Service vs. Competitors

Compared to its competitors, Acuity Brands's Customer Service score is rated right above Philips, and is preceded by Schneider Electric.

COMPANY		Customer Service Score
	Amphenol	4.2/5
	Cree	4.1/5
	Schneider Electric	4/5
	Acuity Brands	3.8/5
	Philips	3.7/5
	Sanmina	3/5
	Echelon	2.4/5
	Dialight	N/A
	PMG Research	N/A

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Acuity Brands as an Employer

4.2/5

Acuity Brands has a 4.2/5 stars for its overall company culture rated by their employees

top

CEO of Acuity Brands

Neil Ashe

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Acuity Brands scored a 19 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Acuity Brands would recommend the brand to a friend. ENPS measures how likely Acuity Brands employees would recommend working at Acuity Brands to a friend.

Net Promoter Score

NPS Score

53%	Promoters
13%	Passive
34%	Detractors

Employee Net Promoter Score

eNPS Score

52%	Promoters
24%	Passive
24%	Detractors

Global Ranking Snapshot

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