Alorica Customer Service Manager Salaries in Baltimore, MD | Comparably
Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Alorica Customer Service Manager Salaries in Baltimore, MD

The average Alorica Customer Service Manager in Baltimore, MD earns an estimated $128,275 annually, which includes an estimated base salary of $113,942 with a $14,333 bonus. Alorica's Customer Service Manager compensation is $57,983 more than the US average for a Customer Service Manager. Customer Service Manager salaries at Alorica in Baltimore, MD can range from $115,000 - $150,000.

In Baltimore, MD, The Customer Support Department at Alorica earns $4,716 more on average than the Legal Department.

Last updated a month ago.

$15k
$32k
$49k
$65k
$130k
$200k
$258k
$128,275
Average Compensation
$113,942
avg. base
$14,333
avg. bonus

Customer Service Manager Salaries at Alorica

In Baltimore, MD, Customer Service Managers earn $74,170 more than CS Reps, and $354 less than Customer Service Managers.

Customer Service Manager
$129k*
CS Rep
$54k*
* estimated salary

Compensation at Alorica by Department

In Baltimore, MD, The Customer Support Department averages $4,716 more than the Legal Department, and $25,366 less than the Sales Department

Sales
$167,369 Avg. total comp.
+$25k
Customer Support
$142,003 Avg. total comp.
Legal
$137,287 Avg. total comp.
-$5k

Customer Service Manager Compensation by Gender (All Companies)

The average female Customer Service Manager at companies similar size to Alorica reported making $64,747, while the average male Customer Service Manager at similar sized companies reported making $93,274.

Customer Service Manager Compensation by Ethnicity (All Companies)

The average Hispanic or Latino Customer Service Manager at companies similar size to Alorica reported making $91,726, while the average Native American Customer Service Manager at similar sized companies reported making $59,013.

How Customer Service Managers at Alorica Rate Their Compensation

The majority of Customer Service Managers at Alorica believe they're compensated fairly. 27% of Customer Service Managers at Alorica say they receive annual bonuses, and the majority (65%) are satisfied with their benefits. See more compensation ratings at Alorica

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