AT&T KPIs and OKRs are most clear in the Sales department and Customer Support department, whilst employees in Operations and Marketing departments think their goals least clear. Out of 134 AT&T employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 77 have said yes.
A main function of a managerial role is to lead one’s subordinates. A manager at AT&T is responsible for ensuring his subordinates accomplish objectives using key performance indicators. AT&T employees shared they generally receive helpful feedback never or every week, while 48% of AT&T employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.