
Good moral but communication falls through the cracks
Company culture has lost its effectiveness over the years. Would focus on bringing back previous standards for the today customer. I.E more associate training seminars, focus more on the developing associate awarness on all products to execute sales
Not to panic and concentrate on how to make the company great again. To fight or compete with online giants will be a never ending battle but to trust employees and to teach them how fun and intuitive work can be will drive your customers back in