Cable One FAQs

The minimum system requirements for GigaONE gigabit internet service are.

PC: Windows 7 SP1 or better 4GB of RAM Gigabit Ethernet Card Cat 5e or 6 Ethernet Cable Gigabit Ethernet Router if you are using your own router.

Macintosh: OSX or better 4GB of RAM Gigabit Ethernet Card Cat 5e or 6 Ethernet CableGigabit Ethernet Router if you are using your own router.

I'm having issues with my Apple iOS TiVo App. How can I resolve these issues?

My iOS Device Can't Find my TiVo DVR

If you are experiencing issues locating your TiVo devices through the app:

Step 1: Make sure you have the updated version of the TiVo App and have updated to the most current iOS version.

Step 2: Make sure you are using your local Wi-Fi connection instead of 3G/4G network.

Step 3: Make sure you have enabled the "Network Remote Control" setting on your TiVo DVR:

Premiere series DVRs: From TiVo Central, go to Settings & Messages > Settings > Remote, CableCARD, & Devices > Network Remote Control

Step 4: Verify that you have connected your TiVo equipment connected to your network:

Premiere series DVRs: From TiVo Central, go to Settings & Messages > Settings > Network > View network diagnostics > Test Internet connection

If the test is successful, then your TiVo has a proper connection to the internet.

Step 5: ; once restarted, locate the DVR on your iOS device again.

Step 6: Restart your network router by unplugging it, waiting 30 seconds, and plugging it back in. Once the router restarts and you have reconnected your iOS device to your network, try to locate the TiVo equipment on your app again.

Note: The TiVo app uses the Bonjour discovery system and in some instances, certain routers do not support this system. Please check with your router manufacturer to determine if there is a defect and if an upgrade is available.

Step 7: If you are using a wireless connection on your TiVo DVRs, you may want to consider using a wired connection through Ethernet or MoCA. This will improve the speed of your video downloads.

Note: Sparklight customers should be utilizing a MoCA connection.

My iOS Device can't Connect Using my Media Access Key (MAK)

Verify that you are attempting to connect your TiVo DVR to the device. If you share a network connection, the iOS device may be attempting to connect to a TiVo DVR on another account. If you are positive that the TiVo DVR to which you are attempting to connect is your DVR, verify that you entered the correct Media Access Key. You can do this by opening TiVo Central, and selecting Settings and Messages > Account and System Information > Media Access Key.

Newly activated TiVo DVRs should receive their Media Access Keys within 24-48 hours of activation.

If the Media Access Key is still not available from the TiVo DVR after that time then please attempt this workaround:

Step 1: Sign in to your account on http://www.tivo.com towards the top right.

Step 2: Once logged in: Select My TiVo > My Account > Change DVR preferences.

Step 3: Find the TiVo DVR that does not show the Media Access Key and uncheck both Video Sharing and Enable video downloads.

Step 4: Click Save on the bottom.

Step 5: Return to Change DVR preferences.

Step 6: On the same TiVo DVR, re-enable Video Sharing and Enable video downloads.

Note: To do this, repeat Steps 3-4.

Step 7: Click Save on the bottom.

Step 8: Wait 15 minutes and then to the TiVo service.

Step 9: After the service call is complete, check again for the Media Access Key on the TiVo box.

Step 10: If you still do not see the Media Access Key, contact TiVo Customer Support.

My iOS devoce can only connect to my TiVo DVR using My Account login

Some iOS devices can connect to the Internet using either Wi-Fi or 3G/4G. Make sure your iOS device is using the Wi-Fi connection and not 3G/4G.

I get the message "In order to use this application, you need to be connected to the Internet"

Step 1: Make sure your iOS device is not in Airplane Mode.

Step 2: Verify that your router and modem are operational.

When I select some programs in My Shows, the information section list "To Be Announced" or "No Information available"

Programs you have transferred to your TiVo DVR from another TiVo DVR or TiVo Desktop currently do not transfer the data required by the TiVo App to display the program information. The program information is required for the app to perform functions such as Watch now.

After renaming my TiVo DVR the TiVo Apps lists both the old and new name, and will not let me select either

The local network has cached the old name. Please reboot your TiVo DVR to clear out the cache.

My TiVo DVR shows up as "DVR-####" after scanning for TiVo DVRs

The TiVo App could not fully assess your TiVo box information due to a failure with Bonjour Discovery on your network. Instead of showing your TiVo DVR's name, your TiVo DVR is being identified as ''DVR-####'', where ''####'' is the last four characters of your TiVo serial number. The TiVo App can still connect to the TiVo DVR in this state and all features supported on the TiVo App for the DVR will work as normal.

The TiVo App closes immediately after opening with "Unsupported Device" or "Unauthorized Modifications Detected" error (version 2.0 or later)

If the TiVo App closes shortly after opening the application, your iOS device may currently be, or has previously been, modified.

Version 2.0 or later of the TiVo App for iOS has the ability to stream video content from your Premiere (to learn more, visit www.tivo.com/stream) and TiVo is required to implemented industry standard security measures to ensure video content is protected from use on devices with unauthorized software or modifications.

These unauthorized modifications to your iOS device often makes permanent changes to the device and even after uninstalling or reversing the modification, the TiVo App may still not provide access which the application needs to operate.

TiVo App for iOS software version information

Version 3.0 (April, 2013)

Standalone login

Removed "Guest Mode"

Added What to Watch feeds

Tutorial overlay for first-time startup users

Version 2.0 (September 5, 2012)

Support for TiVo Stream was added

As required by industry guidelines, the app will no longer launch on a modified iOS device

Version 1.9.1 (April, 2012)

New TiVo discovery code designed to find all TiVo DVRs on your network

Updated graphics for the iPad3 retina display

Improved guide performance and bug fixes

Multiple crash and bug fixes

Version 1.9 (March, 2012)

New Browse User Interface

In Away mode, Premiere users can access and use all functions in My Shows, To Do List, Season Pass Manager

The following recording functions have been added:

"Keep Until I Delete" is now an option when scheduling a recording

Recording options for shows set to record in the To Do List

You can now create WishLists for shows that aren't airing right now

When scheduling a LiveTV you will now be prompted to add time to the start and end

Open My Shows folders on the iPad are now collapsible

The app connects better over a wireless network and is less likely to drop the connection

When you sign into Facebook it is now a single sign-on

Signing into Twitter requires username and password instead of a PIN

Rate this App will not prompt after two weeks of successful use

Installation Manual - DCT2000

How do I change the display on my digital receiver to either display the time or current channel?

Step 1: Press the Menu button twice on your Sparklight remote.

Step 2: Select Setup

Step 3: Select Cable Box Setup

Step 4: Using the down arrows, scroll down and highlight Front LED Display

Step 5: Using the right or left arrow, scroll over until the option reads Current Channel or Current Time depending on your preference.

How do I setup a OnePass or Season Pass series recording on my TiVo device?

A Season Pass recording keeps track of a show that is part of a series. Set one up, and the TiVo service will make sure to record the show every weekeven if the day or time changes. You can even tell your TiVo box how many episodes to keep and if it should record reruns.

To setup a Season Pass series recording, please perform the following steps:

Step 1: After selecting a show to record, select "Get a Season Pass" on the information screen.

Step 2: If you like, select "Options" to customize your Season Pass recording. Use the arrow keys on your remote to adjust each option as needed. Want to keep all episodes in the series? Select "All episodes" from the "Keep at Most" choices. Want to skip re-runs? Set "New only" as the "Record" option (TiVo Premiere with HD menus) or set "First Run Only" as the "Show Type" (all other TiVo boxes).

Note: If you have Groups turned on in your "My Shows" list, a show's title may appear in more than one folder, even though there is only one recording of the show. For example, you might have an auto-recording WishList search for an actor who also appears in a series, and you have a Season Pass for that series. Each episode of the series will appear in two foldersone for the WishList search and one for the Season Pass recording. If you delete the show in one folder, the title also disappears from the other.

For assistance with managing your season pass recording please see the Managing Your Season Pass Recording article.

To setup a OnePass series recording, please perform the following steps:

Step 1: After selecting a show to watch, select "Create a OnePass" on the information screen.

Step 2: If you like, press the right arrow menu and select "Options" to customize your OnePass recording. Use the arrow keys on your remote to adjust each option as needed. Want to watch a series from the beginning or pick up where you left off? Select "Start From". Want to skip re-runs? Set "New only" as the "Record" option (TiVo Premiere with HD menus) or set "First Run Only" as the "Show Type" (all other TiVo boxes).

I'm having issues with my audio and video on my TiVo. How do I resolve this?

General audio and video issues Be sure to check the following before you begin troubleshooting: Poor weather conditions and sun spots may interrupt audio or video.

Electromagnetic interference can occur if the box is placed directly on top of an A/V receiver, speakers, or other consumer electronic device.

If you are experiencing a loud hum or static while listening to live or recorded programs, you may need to lower the volume on your set top box.

If audio is low in LiveTV and recordings, adjust the volume on your set top box.

Step 1: If the image is distorted or stretched, adjust your TV settings. The box displays video in a 4:3 aspect ratio, while widescreen TVs display a 16:9 ratio. If you have a Series3 or Premiere box, see Setting the TV aspect ratio on the Series3 or Premiere box.Step 2: If you are watching live TV, refresh the audio and video by using the TiVo remote to change to a different channel and then back again. If the problem persists, turn the TV off for 10 seconds then turn it back on.If the video quality drops significantly while a recording is in progress, see My video quality gets worse when a recording starts on my box.Note: Programs recorded at lower quality settings are more likely to show video artifacts. Use a higher quality level for programs with a lot of action (sports, movies, etc.). You can change recording quality at the time of scheduling by choosing Options.Step 3: Make sure that you have the latest TiVo software version on your box. From TiVo Central select Messages & Settings > Account & System Information > System Information.

Note: For more information, see TiVo software version information.Step 4: If you are using a Series3 or TiVo HD box and a component or HDMI cable for your video signal, you may wish to adjust your video output format to improve quality and prevent video flashing or flickering. For more information, see Setting the video output format on a Series3 or Premiere box.Step 5: Check to make sure that your box has proper ventilation. Verify there is clearance under the box and that all four corner supports rest evenly on a flat surface (not a towel or other uneven surface.

The fan vents are on the bottom of both sides of the box. Position the box to allow for side-to-side airflow.

Step 6: Check all connections. Make sure the cables are not excessively bent or pinched. Verify that all cables and cords are firmly in place.Note: Most cables cannot carry a signal if you place a heavy object on them or bend them at a 90-degree angle.Step 7: Check the signal strength.Cable: If you have cable splitters, junctions, or coaxial wall plates installed, bypass or remove them to see if audio and video quality improves. You may want to add a signal amplifier to enhance your video quality. For best quality, add the amplifier before any installed splitters in your home. If you have digital cable, please see Troubleshooting digital cable signals on HD TiVo boxes.Antenna: If you are seeing static on an analog broadcast or macroblocking (pixelized or blocky images) for a digital broadcast, the signal strength is weak. Try adjusting your antenna. You may also want to consider adding a signal amplifier to enhance your video quality.Step 8: Restart the box. TiVo with HD menus: Go to TiVo Central > Messages & Settings > Help > Restart the box.

TiVo with SD menus: Go to TiVo Central > Messages & Settings > Restart or Reset System > Restart the box. Step 9: If your TV has multiple inputs, try connecting the box to your TV or AV Receiver using different cables (e.g., coax or composite). Tune the TV or AV Receiver to the correct input settings using the TV or AV Receiver remote control. If you are using a coax (RF) cable, make sure the TV is tuned to the same channel that the 3/4 switch on the back of the box is set to. If there is no improvement, change the setting of the switch and try the other channel.Step 10: If you have a Series2 box, connect the program source directly to the TV, bypassing the box. Use the same cable and TV input if possible.

Step 11: If your box is connected to a Western Digital My Book Expander, see DVR Expander troubleshootingfor additional troubleshooting steps.Step 12: TiVo Series 3, HD, and Premiere only: If you experience audio issues, try changing your Dolby Digital settings. From TiVo Central select Messages & Settings > Settings > Audio > Dolby Digital.Step 13: For Premiere boxes with Software version 14.8 or higher: Certain TVs and AV receivers may have no sound or distorted audio when connected using an HDMI cable. This can be solved by adjusting audio settings from 'Dolby Digital' to 'Dolby Digital to PCM.' This setting is accessible by navigating from TiVo Central > Messages & Settings > Settings > Audio > Dolby Digital, then selecting 'Dolby Digital to PCM.' Additionally, switching to Component Video and Composite Audio cables, will also solve the issue.Step 14: Series1, Series2 ST, Series2 DT: Some televisions, especially older ones, may need to be turned to channel 3 or 4 to display TiVo menus and Live TV. Check what the CHANNEL switch on the back of the TiVo is set to and change the television to the corresponding channel.

What is Anonymous Call Rejection?

Anonymous Call Rejection is a feature that allows users to block any incoming calls where the party has manually blocked their number. Activation Instructions:Step 1: Pick up the phone to verify dial tone.Step 2: Dial *77 to activate or Dial *87 to deactivate.Step 3: Announcement will state whether feature is active/inactiveNote(s): This feature will remain on/off until the * code is entered to change the state. It is not on a per call basis. Anonymous Call Rejection may not block calls that come through as Unknown, Out of Area or Private. It is designed to specifically block calls where the calling party has hit *67 to block their number. Phone features can be managed online at MyPhone.

How do I use the TiVo App for my iPhone?

Now you can do just about everything you can do with your TiVo remote control find and explore shows, schedule recordings, control live TV and recorded shows, and more from your iPhone! And, when you add the new TiVo Stream to your home network, you can also you can watch recorded shows or in-progress recordings on your iPhone or transfer shows from your TiVo Premiere DVR to your iPhone to take them with you! Just download the TiVo App to your iPhone, and you're ready to get started.

Before You Begin

Before you can use the TiVo App, you'll need to do the following:

Step 1: Make sure you have iOS 5.1 on your iPhone.

Step 2: Download the TiVo App from the iTunes App Store. It's free! Note: The TiVo App will not run on jailbroken iOS devices.

Step 3: If you have a compatible TiVo DVR, make sure it's connected to your home network. Note: To use the TiVo Stream (required for streaming and downloading shows), you must have a TiVo Premiere series DVR that connects to your home network using either a wired Ethernet or MoCA connection. See tivo.com/stream to learn more about networking options.

Step 4: Make sure your iPhone has Wi-Fi turned on, and that it is connected to the same network as your TiVo DVR. (On your iPhone, tap Settings, then Wi-Fi. Turn "Wi-Fi" to "On" to join a network.)

Step 5: On your TiVo DVR, allow the iPhone to access your TiVo DVR by turning on the "Network Remote Control" setting. From TiVo Central, select Messages & Settings > Settings > Remote, CableCARD, & Devices > Network Remote Control.

Setting up Your TiVo App

The first time you launch your TiVo App, you'll go through a one-time set-up process. Don't worry, it only takes a minute.

Note: Please complete these steps before you install your TiVo Stream.

There are three ways to active your TiVo app:

Option 1: When you're at home and using a TiVo Premiere series DVR, you'll sign in using a special number that identifies your TiVo DVR, called a Media Access Key (MAK).When you sign in with your MAK, you'll be able to use all the features of the TiVo App: you can stream live TV or recordings to your iPhone (TiVo Stream required), control live TV, transfer shows to your iPhone to take with you (TiVo Stream required), schedule recordings on your DVR, get details about the shows currently airing on live TV, manage your To Do List and OnePass (or Season Pass) requests, and more. You'll only need to enter your MAK once, and then the TiVo App will remember it whenever you launch the app.

Option 2: If you're away from home but want remote access to your TiVo DVR, you'll sign in with your tivo.com username and password. In ''Away'' mode, you can view your My Shows list, manage your OnePass (or Season Pass) requests, search for shows by title or actor/director name, browse the guide or browse by category, and set up recordings.

Option 3: If you don't have a compatible TiVo DVR, you can take take the TiVo App for a test drive anyway! Just sign in as a "Guest." In "Guest" mode, you can search for shows by title or actor/director name, browse the guide, or browse by category.

Signing in With Your Media Access Key (MAK)

When you first launch the TiVo app, the app will search your network for compatible TiVo DVRs. Once it finds your TiVo DVR, sign in as follows:

Step 1: If you have more than one TiVo DVR on your network, select the TiVo DVR DVR you want to connect to from the list.

Step 2: On your TiVo DVR, find your MAK: go to Messages & Settings > Account & System Information > Media Access Key.

Step 3: On your iPhone, tap the Media Access Key window to bring up the keyboard, and enter your MAK. Then tap "OK."

Note: If you would like to log in without your MAK, see Signing in with your user name and password. To log in as a guest (See Below).

Signing in With Your User Name and Password

You can sign in with your tivo.com user name and password when you're away from home, or if you are unable to sign in with your MAK. Here's how:

Step 1: Tap "Away access."

Step 2: Tap the "Email" window to bring up the keyboard, and enter your tivo.com user name. Then, tap the "Password" window and to enter your password. Then tap "Sign in."

Signing in as a Guest

You can use the TiVo app even if you don't own a compatible TiVo DVR. To sign in as a guest:

Step 1: Tap "Guest access."

Step 2: On the "Guest Experience" screen, read more about Guest Mode. Then tap "Continue."

Step 3: Tap the Zip Code window to bring up the keyboard, and enter your zip code. Then tap ''Next'' on the keyboard.

Step 4: Tap on the name of your cable provider.

Step 5: Tap the "Email" window to enter your email address. Choose whether or not receive TiVo news and offers, then tap "Continue."

Adding a TiVo Stream

While using the TiVo App alone is a great way to enhance your TiVo experience, installing the TiVo Stream makes the experience even better! The TiVo Stream works seamlessly with your TiVo App to bring you a world of cool features that you don't get with the App alone. For example:

Stream recordings to up to 4 devices simultaneously anywhere around your home (including premium content such as HBO, Showtime etc).

Transfer content to up to 4 devices (or to one device super fast!) to take your shows anywhere.Stream shows while they are being recorded. It's just like watching live TV!

Control playback of streaming or downloaded shows: pause, 30-second skip, 8-second instant replay, or jump to any point in a show with the touch of a button. Or, you can just swipe: swipe right for 30-second skip or left for 8 second instant replay while watching a show. You can even touch the screen for info or a tap a button to start watching a show on your TV instead.

Learn more at tivo.com/stream, or go to the tivo.com/store to purchase your Stream now. Install your TiVo Stream after you complete the activation process above. For TiVo Stream installation instructions, see the Installation & Setup document that came with your Stream, or go to tivo.com/stream.

Once you've installed your device, re-launch the TiVo App. The App will automatically display on-screen instructions that will lead you through the setup process.

If the on-screen instructions do not appear automatically, tap the ''More'' button at the bottom of the screen, then ''Settings,'' and then ''TiVo Stream Setup.''

Viewing the Info Screen

If you are signed in with your MAK, the Info screen is the first screen you'll see when you enter the app. This screen displays information about the show that's currently airing on your TiVo DVR. As you change channels, the Info screen will update to reflect the show you're watching.

You can do lots of things from this screen, including:

Tap ''Watch on iPhone'' to watch the show on your iPhone from any room in your house. The show will begin recording on your DVR and then beginning streaming to your iPhone! (TiVo Stream required).

Tap "Record" to set up a single recording or a OnePass (or Season Pass) recording on your DVR.

Tap "Upcoming" to view a list of upcoming episodes.

Tap ''Get From'' to watch the show instantly on your TV if it's available from other sources (like Hulu Plus or Netflix)

Tap "Explore" the show to learn more about its cast and crew, or to see a list of shows you might also like.

Tap "More" to share your comments about the show with friends on Facebook or Twitter.

You can reach the Info screen at any time by pressing the Info button.

Note: The Info button is not available in "Away" or "Guest" modes.

Finding and Exploring Shows

You can find and explore shows with a few taps of the screen. Give it a try:

Step 1: Tap the Search icon at the top of the scree, and enter the title of the show or name of the actor you're interested in.

If the show is currently airing on live TV, tap ''Watch Now.''

If you have a TiVo Stream, you'll have the option to watch the show on your iPhone or your TV. If you choose ''On iPhone,'' the show will begin recording on your TiVo Premiere series DVR and then beginning streaming to your iPhone simultaneously.

If you don't have a TiVo Stream, tap ''Watch Now'' to watch the show on your TV.

Tap ''Record'' to set up a single recording or OnePass (or Season Pass) recording on your DVR.

To see which episodes are coming up, tap ''Upcoming.''

If a show is available on Netflix or HuluPlus, you can choose to watch it immediately on your TV screen. Just tap ''Get From'' and select either Netflix or HuluPlus.

Tap ''More'' to share your comments about the show with friends on Facebook or Twitter.

If a show is not currently available to record, you'll have the option to tap "WishList" to set up a TiVo WishList search. The WishList search will automatically record the show the next time it appears on TV.

Step 2: To browse the program guide, tap the Guide button at the bottom of the screen. Scroll the guide up or down to view more listings. (You can also use the numbers on the right side of the screen to skip quickly to a range of channels.)

When you find a show you like, tap it to display information about it in the top half of the screen. From there, you can choose to watch it on your TV or iPhone (if it's currently airing; TiVo Stream required to watch on your iPhone), record it on your DVR (if it's airing now or at a later date), explore it further, view upcoming episodes, or share your comments on Facebook or Twitter.

To jump to a particular time, tap the date to bring up the date selector.

Tap "Chan" to find a particular channel (you can search by channel name or number).

Step 3: Tap the Browse button at the bottom of the screen to browse collections of related content (like award winners), or to browse by category (like comedy or action).

Using the My Shows List

There are two tabs on the My Shows screen: the "On DVR" tab and the "On iPhone" tab.

The ''On DVR'' tab lets you see your TiVo DVR's My Shows list.

Step 1: Tap "On DVR."

Step 2: Tap a show to view information about it. From there, you can:

Watch the show. If you have a TiVo Stream, you'll have the option to watch the show on your iPhone or your TV. If you don't have a TiVo Stream, you can only watch the show on your TV.

Get or modify a OnePass (or Season Pass) recording

Delete the show from the My Shows list

Download the show to your iPhone (TiVo Stream required).

View upcoming episodes

Explore the show

Choose more options, including setting a show to ''Keep Until I Delete,'' or sharingg your comments about the show on Facebook or Twitter.

The ''On iPhone'' tab shows you your list of shows that have been downloaded (or are in the process of downloading) to your iPhone (TiVo Stream required; see below).

Downloading shows to your iPhone (TiVo Stream required)

The first time you go to the ''On iPhone'' tab, it will most likely be empty. That's because you haven't downloaded any shows yet! Let's get going:

Step 1: Tap ''My Shows'' at the bottom of the screen.

Step 2: Tap the ''On DVR'' tab to view the DVR's My Shows list.

Step 3: Tap the title of the show you want to download, then tap ''Download'' at the top of the screen.

Step 4: Choose a download quality, then tap ''Download with these options.'' Note that ''Best'' quality downloads will take up more space on your iPhone than ''Standard'' quality downloads.

Step 5: Tap the ''On iPhone'' tab to see your show added to the download queue.

Step 6: If you have a more than one show waiting to download, you can rearrange the order in which they'll download or delete shows from the download queue. Just tap ''Edit'' on the ''On iPhone'' tab.

To rearrange the download order, drag and drop shows into the order in which you want to download them.

To delete a show, tap the empty circle next to each show you want to delete, then tap ''Delete.''

Watching downloaded shows (TiVo Stream required)

Watch downloaded shows (or to watch a show while it's downloading). Here's how:

Step 1: Tap ''My Shows'' at the bottom of the screen.

Step 2: Tap ''On iPhone.''

Step 3: Downloaded shows appear at the bottom of the download queue (if any shows are in the queue). Tap a show to view information about. From that screen, you can choose ''Watch now'' then ''Watch on iPhone'' watch the show on your iPhone, or you can delete it from your iPhone.

Using the Remote Control

Use the TiVo App's remote control to control live TV (either streaming to your iPhone (TiVo Stream required) or on your television) and recorded shows (either streaming to your iPhone (TiVo Stream required) or on your television), or to navigate around your TiVo DVR's menus. Here's how:

Step 1: Tap the remote control icon on the top right of the screen.

Step 2: Tap Tap the Gestures icon to show the gesture pad areas. In these areas, you can use touch-screen gestures, similar to the gestures used on other smartphones and mobile devices, to control your video. Tap the "i" to display the gestures

Step 3: Tap the remote control icon to show the remote control buttons for navigating around TiVo menus and controlling playback. You can fast-forward, rewind, pause, slow motion, advance, instant replay, record, or give Thumbs Up or Thumbs Down ratings. Just scroll to different parts of the remote on the screen. At any time, tap the keyboard icon at the top of the screen to bring up a keyboard.

Note: The remote control is not available in "Away" or "Guest" modes.

Managing Your Shows

Manage your TiVo DVR's To Do List and your OnePass (or Season Pass) requests with the TiVo App.

Step 1: Tap ''More'' at the bottom of the screen, then tap ''To Do List.'' Tap a show title to get information about it. From there, you can cancel the recording, get or modify a OnePass (or Season Pass) request, view upcoming episodes, explore the show, change recording options, and more.

Note: If you are using a Series3 DVR, you can view your To Do List, but you cannot make changes to it.

Step 2: Tap "More" to return to the menu, then tap "OnePass Manager." To change the priority of OnePass (or Season Pass) requests, tap "Edit," then drag and drop your shows into the order you'd like. To get more information about a show, tap its title.

Sharing on Facebook & Twitter

As you explore shows in the TiVo App, you can easily publish your comments about them on Facebook and Twitter.

Step 1: Choose a show from your My Shows list, the guide, or any browsing screen.

Step 2: At the bottom of the screen, tap "More," then tap either "Share on Facebook" or "Share on Twitter."

Step 3: If prompted, log in to your Facebook or Twitter account.

Step 4: Enter your post or tweet, and tap "Share."

Changing Your Selected DVR

To connect to a different compatible TiVo DVR in your network, tap the ''More'' button at the bottom of the screen, then tap ''Selected DVR.'' Use the scroll wheel to select another DVR.

Changing settings & signing out

To change settings or manage your Facebook or Twitter accounts, tap the "More" button at the bottom of the screen, then tap Settings. You'll see the following options:

TiVo account: Displays how you are signed in to the TiVo App. Tap "Sign Out" to sign out.

TiVo Stream Setup: Launches the setup process for the TiVo Stream. Tap this option if the installation instructions do not launch automatically when you first hook up your TiVo Stream.

TiVo Stream System Information: Displays the status, TiVo Service Number, and other information related to your TiVo Stream.

Facebook/Twitter: Tap "Login" to sign in.

Sound Effects: Turn TiVo App sound effects on or off.

Guide Channels: Choose which channels to display.

Version: Displays the TiVo App version number.

About this app: Displays TiVo app information.

Technical support: Links to tivo.com's support site.

Reset application: Removes all account information and settings. After resetting, you will need to sign in to the app again.

Will my old TV be obsolete?

No. However, it's not possible to see the upgraded HD picture or hear the enhanced sound quality on a non-HDTV television set. You'll only want to upgrade to HDTV if you have an HDTV set, and lease HD capable equipment from Sparklight. HD programming from Sparklight is available at no extra cost.

What is TiVo Mobile, and how does it work?

With TiVo Mobile you can view upcoming shows and schedule recordings on your TiVo DVR anywhere, anytime. All you need is an internet-enabled cellular phone. To access TiVo Mobile, simply enter m.tivo.com into your phone's internet browser.

I am unable to log in.Step 1: TiVo Mobile uses the same username and password as My Account. Do you have an existing My Account (MMA) login? No, I don't have a TiVo online account (My Account): Visit tivo.com/mma to create an account. Once you have created an account, you can use the same login information to access TiVo Mobile. Yes, I have a TiVo online account (My Account): Continue to Step 2.Step 2: Using your computer's internet browser, visit tivo.com/mma. Are you able to log in? No, I am unable to log in: Please contact TiVo Customer Support to verify that you have the correct login information for your account. Yes, I am able to log in: Try clearing cookies from the web browser of your mobile device. Also, check your mobile device web browser settings to verify that cookies are accepted. Finally, restart your mobile device and try to login to TiVo Mobile again. If these troubleshooting steps fail to resolve your issue, please contact TiVo Customer Support for assistance.

I forgot my password. TiVo Mobile and My Account use the same login information. To reset your password, visit tivo.com/mma and click on "Forgot your password?" to have a temporary password sent to your email address.

I cannot access TiVo Mobile. To use TiVo Mobile, your cell phone must be internet-enabled. Are you able to access any other websites using your cell phone? Yes, I can access other sites: Please contact TiVo Customer Support for assistance. No, I cannot access any other sites: Please contact your cell phone service provider, as there may be an issue with your service plan and/or cell phone.

An error message appears while using TiVo Mobile. Please contact TiVo Customer Support for assistance.

Shows are not recording or scheduling properly. If you have multiple TiVo DVRs, be sure that you choose the correct DVR when scheduling a recording. If you chose the correct DVR and are still experiencing issues, please contact TiVo Customer Support for assistance.

What is the Internet of Things (IoT)? Internet of Things is a phrase which refers to the growing variety of devices capable of connecting to the internet. Examples include vehicles, thermostats, lights, doorbells, garages, locks, buildings, appliances, security cameras, and many others. Convenience versus security These devices give us an unprecedented level of control and access which is very useful and convenient, but there is something to be considered when accessing our things via the internet security. The use of computers and many types of technology in general is a delicate balancing act between convenience and security. For example, a short and simple password is convenient but insecure; whereas, a very long and complicated password is secure but inconvenient. Where we decide to operate on this spectrum is entirely up to us as individuals and organizations and is our responsibility. Regarding the Internet of Things, Sparklight would strongly recommend some basic security measures which should lessen the chances of intrusion. Best practices Local network versus internet access: does the device in question really need to be accessed when away from home? This can vary depending on the device, but the point is to limit access to the home network (not allowing access to the internet) as much as possible. Only devices which must absolutely be accessed from anywhere in the world should be given the ability to reach out to the worlds' internet. Admin password: when setting up these devices, it is vitally important to change their admin passwords. Individuals and organizations using bots are scouring the internet at all times and trying to log into our devices using the default credentials. To prevent this type of control, we need only to change the admin password when we are setting up a new device. Note: not all devices have admin passwords which can be changed please check with the manufacturer if you're not sure. Firmware updates: the firmware on each device should be kept up to date as the updates contain security patches which will protect them. If you are not sure if the firmware is current, please contact the device's manufacturer for more information.

How-to Please contact the manufacturer of each of your devices and ask them how to implement the best practices we've outlined.

Why does my HD or Premiere box need a CableCARD to display Clear QAM channels?

Some cable providers include unencrypted channels in their cable lineups. These channels usually are rebroadcasts of ATSC (antenna) channels. If you perform a channel scan, these unencrypted channels (which are also known as "clear QAM channels") appear in your channel list, and your HD TiVo DVR can tune to them, but you will not receive Guide data for them unless you order CableCARDs from your cable provider. Here is why CableCARDs are necessary:

Unlike analog channels, which are mapped to fixed base frequencies to comply with industry-wide broadcast standards, digital channels can be broadcast on any frequency your cable provider chooses, and the frequency can be changed at any time.

Tribune Media Services, which provides program guide data to TiVo, does not collect tuning frequency data from cable providers.

As soon as a CableCARD is installed and activated, the card downloads a channel map from your cable provider that tell the DVR which frequency to tune to in order to display each channel in your lineup. With this information, the DVR can match the program guide data with the tuning frequency.

Without the CableCARD's channel map, the DVR cannot automatically tune to the correct channel to begin a scheduled recording. This means that without a CableCARD, you can only record a program on a digital channel by pressing the RECORD button while the show is playing in Live TV.

Installation Manual - DCT700

Yes! Our high definition equipment provides access to many HD Channels, including popular cable networks that are not normally found over the air. Exact access depends on the level of service that you are subscribed to. In addition, our HD boxes provides the iGuide so you can see program summaries, what's playing in the future, our commercial-free music channels, parental controls! To learn more, please click here. For channel lineup information, please click here.

Before you begin Before you can use the TiVo app, you'll need to do the following:

Make sure your iPad or iPhone is running iOS 7.0.

Download the latest TiVo app from the iTunes App Store. It's free! If you already have the app, make sure you are running the latest version, with no updates pending.Note: The TiVo app will not run on jailbroken iOS devices.

Make sure you have a compatible TiVo DVR connected to your home network.

Setting up the TiVo app The first time you launch your TiVo app, you'll go through a one-time set-up process. Don't worry, it only takes a minute.

Launch the TiVo app.

Sign in to the app using your TiVo.com username and password.

If prompted, select the primary TiVo DVR to use with the app. (You will only be prompted if you have more than one compatible TiVo DVR on your home network.)

If you have a TiVo Stream or TiVo Roamio Plus/Pro, and this is the first time you are setting up the app, streaming setup will begin. If you have just upgraded the app, start streaming setup by going to 'Settngs' and choosing 'Setup.';

Follow the on-screen prompts to set up in-home and out-of-home streaming.

Downloading showsNote: To download shows, you must have a TiVo Stream or TiVo Roamio Plus or Pro. The first time you go to the "On iPad" or "On iPhone" tab, it will most likely be empty. That's because you haven't downloaded any shows yet! Let's get going:

Tap "My Shows."

Tap the "On DVR" tab to view the DVR's My Shows list.

Tap the title of the show you want to download, then tap "Download."

Choose a download quality, then tap "Download with these options."Note: "Best" quality downloads will take up more space on your iPad/iPhone than "Medium" or "Standard" quality downloads.

Tap "On iPad" or "On iPhone" to see your show added to the download queue.

If you have more than one show waiting to download, you can rearrange the order in which they'll download or delete shows from the download queue: Tap "Edit" on the "On iPad" or "On iPhone" screen.

To rearrange the download order, drag and drop shows into the order in which you want to download them.

To delete a show, tap the empty circle next to each show you want to delete, then tap "Delete."Watching downloaded showsNote: To download shows, you must have a TiVo Stream or TiVo Roamio Plus or Pro. Here's how to watch a downloaded show (even one that's still downloading): Tap "My Shows" at the bottom of the screen.

Tap "On iPad" or "On iPhone."

Downloaded shows appear at the bottom of the download queue (if any shows are in the queue). Tap a show to view information about it. Choose "Watch now," then "Watch on iPad/iPhone" to watch the show on your mobile device. You can also delete it from your iPad/iPhone.Note: Downloaded shows are available to watch only from the TiVo app, not from the "Videos" section of your iPad/iPhone. If you uninstall the TiVo app, the downloads will be deleted from your iPad/iPhone.

My ShowsThere are two tabs on the My Shows screen:

The On DVR tab lets you watch shows from your TiVo DVRs My Shows list, even if you're away from home. (TiVo Stream or TiVo Roamio Plus/Pro required for out-of-home viewing.)

The On iPad or On iPhone tab shows you your list of shows that have been downloaded (or are in the process of downloading) to your mobile device (TiVo Stream or TiVo Roamio Plus/Pro required).

The remote control Use the TiVo app's remote control to control live TV and recorded shows, whether they are streaming to your iPad/iPhone or on your television, or to navigate around your TiVo DVR's menus. Here's how:

Tap the remote control icon on the top right of the screen.

Tap "Buttons" on the iPad or the Remote icon on the iPhone to show remote control buttons. You can navigate around the TiVo menus, or you can fast-forward, rewind, pause, slow motion, advance, instant replay, record, or give Thumbs Up or Thumbs Down ratings

Tap "Gestures" on the iPad or the Gestures icon on the iPhone to show the gesture pad areas. In these areas, you can use touch-screen gestures to control your video. Tap the to display the gestures.

Tap the remote icon again to hide the remote. Note: The remote control is not available if you are away from your home network.

Managing your shows Manage your TiVo DVR's To Do List and Season Pass requests with the TiVo app. On the iPad, tap "Manage," then tap the "To Do List" tab. On the iPhone, tap "More" and then tap "To Do List."

Tap a show title to get information about it. From there, you can set up or cancel a recording, get or modify a Season Pass request, view upcoming episodes, explore the show, change recording options, and more.Note: If you are using a Series3 DVR, you can view your To Do List, but you cannot make changes to it.

On the iPad, tap the "Season Passes" tab. On the iPhone, tap "More" to return to the menu, then tap "Season Pass List."

To change the priority of Season Pass requests, tap "Reorder" (on the iPad) or "Edit" (on the iPhone), then drag and drop your shows into the order you'd like. To get more information about a show, tap its title.

Changing your selected DVR To connect to a different compatible TiVo DVR in your network, tap the name of the currently-connected DVR at the top left of screen (on the iPad) or tap "More" then tap "Selected DVR" (on the iPhone).

Use the scroll wheel to select another DVR.

Setting up Spam FilterDid you know our email platform contains a new spam filter that allows you to adjust spam settings of None, Low, Medium, or High? For advanced email filtering on our web-based email platform, click here.

Click the following link and log in with your @cableone.net email address: http://mail.cableone.net

Once signed in you can follow these step by step instructions:

1. Click the Preferences Application tab near the top of the window.

HERE

2. In the Preferences list on the left, click Webapps.

3. In the Content pane, verify that the ''spam'' box is checked. If the check mark box is empty next to ''spam'', click the box to place a check mark.

4. After the ''spam'' box is checked, click Save in the upper left corner.

5. After ensuring that you are in the Mail Application tab, WebApps should be located in the lower left of the main screen.

6. If "Spam Settings" doesn't show under Webapps, click the triangle to expand the selection.

7. Click on Spam Settings.

8. A pop up will appear where you can select the level of the spam filter. In this window you may view your current selection, and modify settings to a new level. When finished, click Apply Spam Settings to save any changes.

For Advanced Filter setup, click here.

Click for a list of commonly used SPAM words and phrases. Next, under "Perform the following actions:" you can choose Move into Folder, click Browse, then choose the "Spam" folder. Lastly, click "OK" then click "Save" in the upper left hand corner. This example will automatically send all email received, that has the word Deals in the subject line, to your Spam folder.

It is fast and free to use! Save time writing checks, save money on postage, no risk of the mail system losing your check, and no trips to a local office to make a payment.

To Sign up click here. Already registered, click here.

I cannot see the other DVR on Now Playing, or I receive an error when browsing the Now Playing or My Shows of the other DVRNote: Premiere DVRs using HD menus, see Multi-Room Advanced Help to verify the functionality of the boxes on your network. Before you troubleshoot verify the following:Step 1: Verify that the DVR you are trying to access is a TiVo Series2, Series3, HD/HD XL, or a Series4 DVR.Step 2: Verify that the DVR has an active TiVo service plan.Step 3: Enable transfers in My Account. Make sure there is a checkmark in the Allow Transfers column next to each DVR from which you would like to transfer programs.Step 4: Check the software versions of each DVR. All TiVo DVRs must also be running software version 9.1 or later. To learn more, go to.Step 5: Check that all TiVo DVRs are on the same TiVo billing account. You can confirm this by logging in to My Account. Once logged in, verify that all your DVRs are displayed correctly.Step 6: Verify that you have connected all your DVRs to your home network on the same subnet. (Most home networks only have one subnet.) It may take up to five minutes for a DVR to show up on the Now Playing list of another DVR after you make any network changes.Note: If you have recently transferred a TiVo DVR to your account, the Media Access Key may take up to 72 hours to update. If the TiVo DVR still does not have the correct Media Access Key after 72 hours, please contact TiVo Customer Support. Step 7: Does one of your DVRs include special characters in its name? Special characters can interfere with its ability to use Multi-Room Viewing. To change the name of your DVR, see ?

I'm getting the error 'not on your account' on my Premiere series DVR If you are getting the error 'not on your account' when trying to transfer a video to another Premiere series DVR in your home, one of the following may be the issue:

The DVR may not be on your account

Check that all TiVo DVRs are on the same TiVo billing account. You can confirm this by logging in to My Account and verify that all your DVRs are showing.Note: Premiere DVRs using HD menus, see article to verify the functionality of the boxes on your network.

The Media Access Key (MAK) is not correct Check the Media Access Key on all of your TiVo DVRs. To do this:Step 1: Go to TiVo Central> Settings & Messages > Account & System Information > Media Access Key on each TiVo DVR.Step 2: Write the Media Access Keys down and compare them to one another.Step 3: If any of the Media Access Keys do not match, contact TiVo Customer Support.

DVR Preferences may need to be reset Check and update your DVR Preferences through My Account. To do this:Step 1: Log into My Account.Step 2: Click DVR Preferences.Step 3: Are Video sharing and Enable video downloads checked or unchecked for all the DVRs? Unchecked: Check the DVR to allow transfers and enable video downloads for each TiVo DVR, select save, force a connection to the TiVo service, and proceed to Step 4. Checked: Proceed to Step 4.Step 4: Navigate to System Information. From TiVo Centralgo to Settings & Messages > Account & System Information > System Information.Step 5: Does TiVoToGo display (i,i,i) or (a,a,a)? It displays (a,a,a): Continue to Step 6. It displays (i,i,i): Force another TiVo service connection until (a,a,a) is displayed. Then continue to Step 6.Step 6: Verify that Multi-Room Viewing is functional. If the issue persists after following these steps, contact TiVo Customer Support.The DVR is on a different account If the TiVo DVRs are not on the same account, but on the same network, they will be able to see each other and you may even be able to see the contents of the other DVR; however, you will not be able to access any of the videos. If the TiVo DVRs are supposed to be on the same account, contact TiVo Customer Support.

Networks and Multi-Room Viewing You must connect all TiVo DVRs to the same subnet on your network (most home networks have only one subnet). In most cases, if you have connected all TiVo DVRs to the same router, they are on the same subnet. Listed below are some situations that can cause Multi-Room Viewing complications:

If your router's wireless signal is not strong enough for your TiVo's wireless adapter to connect, the wireless adapter may have connected to a nearby, open wireless network.

If you are using PowerLine Ethernet adapters, they may create their own subnet.Note: Premiere DVRs using HD menus, see to verify the functionality of the boxes on your network.

Transfers are slow Transfer speed depends on a variety of factors, including the signal strength of your wireless connection, network activity, and the recording quality of the show you are transferring. Also, using devices such as microwaves, portable phones and baby monitors can interfere with your wireless signal. To improve your transfer speed:

Record programs at lower quality to reduce the amount of data that the TiVo DVR will need to transfer.

While you are transferring programs, do not use devices that may cause interference with your wireless network.

While you are transferring programs, do not transfer other media between devices on your network.

A transfer stopped early or did not go through If you are able to use Multi-Room Viewing, but a transfer did not start or stopped before it was complete, go to article.

I want to change the name of the DVR in Now Playing or My Shows When you have enabled Multi-Room Viewing on two or more DVRs connected to your home network, you should see icons at the bottom of each Now Playing List representing other TiVo DVRs. If you have not named your DVRs, these icons will display a portion of the DVR's model number. To help identify each DVR, we recommend you give each TiVo DVR a friendly name. For instructions, go to article?

Now Playing or My Shows shows the old name of the other DVR After you rename a DVR, it must connect to the TiVo service to receive the new name. This may take up to 24 hours. To speed up the process, force a connection to the TiVo service from the DVR that you renamed (NOT the one that is showing the incorrect name in Now Playing or My Shows). For instructions, see article.

I received the error "Transferring Is Not Enabled"Step 1: Log in to Manage My Account.Step 2: Check that the DVRs you are trying to transfer programs between are on the same account. If Manage My Account shows the DVRs on two different accounts, contact TiVo Customer Support to have your accounts combined into one account.Step 3: Click the DVR Preferences option. Verify that there is a checkmark in the Video sharing column next to each DVR that you would like to share programs.Step 4: Wait until all the DVRs in your household connect to the TiVo service. If you want to speed up the process, you can force a connection to the TiVo service from each DVR. For instructions, see article.

Transfers are not grouping with other programs If you are transferring a show that is not airing within the next two weeks, the receiving DVR will not recognize the show and will not group it with any existing episodes already on the DVR.

My recorded programs have a circle/slash next to them and I cannot play or transfer them If your recorded programs have a circle with a slash, this is occurring for one of two reasons:Reason 1: The type of recording is not compatible with the TiVo DVR you are using to view the recording. Series3 and Premiere series DVRs can record in high definition or standard definition and you can transfer these shows between other Series3 or Premiere series DVRs. If you have a Series2 DVR in your Multi-Room Viewing network, it can only transfer standard definition recordings from a Series3 or Premiere series DVR, and will display a red circle with a slash on high definition recordings. Use the chart below to determine which DVR can transfer different types of recordings:

Premiere series DVRs

Series3 DVRs

Series2 DVRs

Series1 DVRs

Standard definition recording

Yes

Yes

Yes

Series1 DVRs do not support Multi-Room Viewing

High definition recordings

Yes

Yes

No

Amazon standard definition download

Yes

Yes

Yes

Amazon high definition downloads

Yes

Yes

No

Standard definition videos from TiVo desktop

Yes

Yes

Yes

High definition videos from TiVo desktop

Yes

Yes

No

Reason 2: Copy Protection

If you cannot transfer a program marked by this icon, the program may be copy protected. To comply with copy protection regulations, you cannot transfer these programs with Multi-Room Viewing or with TiVo Desktop. You can only view these programs on the DVR that initially recorded them. For more information, go to article. While your provider controls what programs are copy-protected, recordings from local channels are usually not copy-protected. Please contact your cable provider if you are unable to transfer a recording from a local channel due to copy protection. Tell them they have the copy protection set to CCI: 0x02.

Q. Can I have my deposit refunded?

A. If you have had service for 6 months or longer and have had on-time payment history, upon your request, we can initiate a check refund or credit to your account.

If you cancel your service within the first 6 months and have had on-time payment history, a refund can be initiated as well. Before a refund can be processed, all equipment must be returned to the local office.

A check refund may take up to 4-6 weeks to receive.

Q. What does Sparklight do with my deposit?

A. Your deposit will be applied to your account to secure service and/or equipment. After six months of on time payment history, you can request for your deposit to be applied to your account as a credit or receive a refund check.

Q. Can you waive my deposit or can I make payments?

A. Unfortunately there is no way to waive or break the total up in any way. Your first month of service and any applicable install and deposit fee must be paid before we schedule the install or be paid with a money order on the date of install.

In light of the national debate regarding net neutrality, we want to take a moment to let our customers know that Sparklight supports net neutrality provisions for an Open Internet.

As a provider of broadband internet service in more than 200 communities across the U.S., we've always been committed to an Open Internet that gives you the freedom to be in charge of your online experience. And that will not change. We firmly stand by that commitment because it is good for our customers and good for our business.

As we have stated previously, our customers will continue to be able to visit any lawful sites that they choose; Sparklight does not block, throttle or discriminate against lawful content; and Sparklight is not creating Internet fast lanes for certain companies and has no plans to enter into paid prioritization agreements. We are committed to continuing to manage our business and network with the goal of providing the best possible consumer experience.

Sparklight has invested more than $770 million over the past 5 years on new technology, upgrading our fiber optic network, and introducing products and services to give our customers the Internet speed, capacity and services they need, and we will continue to do so.

Can I use my fax machine with Sparklight phone service?

Yes, fax machines can be used with Sparklight Phone.

Are there any fees for service technicians?

If the problem is caused by Sparklight equipment or wiring our technicians will resolve the issue at no charge. However, if it is determined that the issue is caused by your equipment or wiring inside your home, the service call may result in a $45.00 fee.

Sparklight offers a Wire Maintenance Program called Service Guard. Service Guard covers service visits by Sparklight technicians to your home to resolve many problems with wiring and equipment connections. You can add Service Guard for $5.00 a month to avoid any charges for covered problems. For more information regarding Service Guard, please click here.

Note: Service Guard is included in our Elite package.

Sparklight and ESPN 3 brings fans the most exclusive major sporting events all year long. At Sparklight, we work hard to be your BEST choice for TV, internet, and phone service. Thats why we are proud to announce that you now have FREE access to ESPN 3-ESPN's live multi-screen sports network, a 24/7 destination that delivers thousands of global sporting events annually and is accessible online.

Please Note: ESPN 3 is only available to current Sparklight high speed internet subscribers and is NOT accessible outside of the subscribers home.

What is ESPN 3?

ESPN 3 is a part of the WatchESPN product which includes ESPN, ESPN2, ESPN360, ESPNU, and the WatchESPN mobile app. Sparklight high speed internet customers specifically have access to ESPN 3 content and not ESPN, ESPN2, ESPN360, ESPNU, via the WatchESPN site.

How do I access ESPN 3?

Step 1: Connect to your Sparklight internet at home; but, keep in mind that ESPN 3 content is NOT accessible via the WatchESPN iPhone or Android app (Desktop/Laptop ONLY). Step 2: Go to our home page here. Step 3: Click 'TV Everywhere' at the top of the page.

Step 4: On the TV Everywhere page, click the 'Networks' tab at the top of the page. When the network list appears, click on either 'Live TV Networks' or 'All Networks' on the left side of the network list.

Step 5: Scroll down the list of networks until you see ESPN3. Click on the 'Watch Live at espn.go.com' link.

Step 6: Once on the ESPN 3 page, click 'Schedule & Replays' tab on the top banner.

Reminder: Only content labeled as ESPN 3 is available to Sparklight high speed internet subscribers; other content within the WatchESPN app is not available to Sparklight subscribers.

Important facts you should know about ESPN 3: -All Sparklight high speed internet customers have access to ESPN 3 for FREE. -ESPN 3 content is only accessible within your home via computer or laptop - no tablet or smartphone access at this time. -Only content marked with the ESPN 3 logo is accessible.

Please Note: It is not necessary to click the blue "Watch Now" button located in the upper right hand corner of the screen.

How do I use my onscreen guide?

i-Guide is intuitive, intelligent and inspiring. It unlocks a world of greater choice, convenience and control so you can fully enjoy your digital entertainment experience. With i-Guide you'll enjoy:

A convenient, time-saving Quick Menu

A full 90 minutes of programming listings at a glance

Virtual keyboard for easier and faster searches

Increased speed

Updated HDTV Menu Try i-Guide.

In no time, you'll be able to Set Reminders, Favorites and Parental Controls and use our Mini Guide to find out what's next, while you continue to watch your favorite shows. Plus, you'll have access to great features like Digital Video Recording.

i-Guide is not available on TiVo or All Digital Devices

You can review the User Reference Manual here.

The TiVo Digital Video Recorder (DVR) will make some noise. There is a fan in the DVR to help keep it cool, and some fans are louder than others. There is also a hard drive in the DVR and you may hear clicking or whirring noises while the hard drive is recording or processing program data.

I am experiencing an internet service interruption.

Before calling for assistance, follow the troubleshooting instructions below. The majority of internet service problems can be fixed by performing these simple steps:

Step 1: Double check that all connections between your computer and modem are tight. Make sure the wires are not frayed or damaged. Remove any splitters if you have them installed.

Step 2: Move your modem to another cable wall outlet to see if the current wall outlet is at fault.

Step 3: Reboot your cable modem.

If you are still experiencing issues after rebooting your modem, please give us a call at 877-692-2253.

No! Our HD programming is included free in your TV package; however, leasing High Definition equipment may be required to gain access to some programming. Additionally, not all HD channels may be available depending on your level of subscription. Our High Definition equipment provides the iGuide so you can see what program summaries, what's playing in the future, our commercial-free music channels, parental controls!

All phone customers have the ability to make an international call, or a call that is placed to anywhere outside the continental United States.

First, dial the IDD (International Direct Dialing Number). For example, the IDD to call from the United States is 011.

Next, dial the country code of the country you are trying to call. Every country has a country code, which you dial after the IDD. In some cases, the country code is shared among countries. For example, the United States, Canada, and much of the Caribbean and Guam use country code 1. Lastly, dial the city/area code (if any) for the number you are dialing. Smaller countries may not use city codes or area codes, while larger countries have hundreds of them. Because of the tremendous growth of global telecommunications, city codes and area codes change or are added frequently.

Please note that if you attempt to dial a number more than 5 times in a 30 minute period, toll blocking will automatically be enabled which will prevent you from being able to make another call. Toll blocking can be disabled by accessing "My Phone" features and deactivating toll blocking.

For international rates, please visit our phone products page and view international rates Here.

Which network ports and IP addresses do I need open when using my TiVo box?

Discover which ports must be open inside your router so that your TiVo box can access online services. Please be aware that there are many variations of routers, software and settings that are unique to each computer. The TiVo service does not require any INBOUND access from the internet into your home network, but your TiVo box does require some OUTBOUND traffic to reach the internet and the TiVo service. Typically, the ports listed below are open by default unless you have customized your router settings. Information you will need:

Model number and manufacturer of your router

User manual for your router on the manufacturer website

Instructions to access your anti-virus software and firewall

Port configuration test (HD TiVo boxes) The latest software version available for your High-Definition TiVo box (version 9.4 or later) includes a port configuration test that checks for blocked ports. To run this test, follow the instructions below:

Step 1: Verify that the ports and IP addresses on your network are configured correctly. Navigate to the Port configuration test screen: Premiere series boxes: From TiVo Central, go to > Settings & messages > Settings > Network & Phone > View network diagnosis > Port configuration test TiVo HD and Series3 HD: From TiVo Central, go to > Messages & Settings > Settings > Phone & Network > View network diagnostics > Port configuration testStep 2: Follow the instructions to perform the port configuration test.Step 3: If the port configuration test indicates that ports are blocked: Unblock the ports on your router or firewall. Contact your router manufacturer online for instructions.

Step 4: If the ports and IP addresses are configured properly on the router and firewall, but the box is unable to communicate with the TiVo service or another TiVo box: Some ports or addresses may be blocked by your Internet Service Provider (ISP). Contact your Internet Service Provider (ISP) for assistance.

Troubleshooting port issues (Series2 & Series1 boxes)Note: Troubleshooting port issues may require contacting your router manufacturer, or a local computer dealer. If your TiVo box is having issues connecting to your home network, use one of the following procedures to check if required ports or IP addresses are blocked.

Step 1: Make sure that ports 80 and 8080 (for outbound traffic) are not being blocked by your router, firewall, or Internet Service Provider (ISP).Step 2: Verify that the following IP addresses are not being blocked by your router, firewall or Internet Service Provider (ISP): 208.73.180.0 through 208.73.183.255

204.176.49.0 through 204.176.49.127

206.112.115.0 through 206.112.115.255

Step 3: If the ports and IP addresses are configured properly on the router and firewall, but your TiVo box is unable to communicate with the TiVo service or another TiVo box, some ports or addresses may be blocked by your Internet Service Provider (ISP). Contact your Internet Service Provider (ISP) for assistance.

Outbound ports that must be open TiVo set top boxes and TiVo Desktop software must be able to access the TiVo service to enable features, access content, and perform updates. The TiVo service must be reachable over the internet from your home network via the following ports (OUTBOUND):

Access your router from your computer and ensure the outbound ports listed below are open. See the user guide for your router if you need assistance. TCP port 80 TCP port 443 TCP port 5223 TCP port 7287 TCP port 7288 TCP port 8078 TCP port 8079 TCP port 8081 TCP port 8181

Unrestricted ports within your network For internal network communication between multiple TiVo boxes, TiVo Desktop software, and other TiVo applications, the following ports should be unrestricted within your home network:

Access your router from your computer and ensure the ports listed below are unrestricted on your network. See the user guide for your router if you need assistance. TCP port 37 TCP port 80 TCP port 443 TCP port 1413 TCP port 2190 TCP port 4430 TCP port 5222 TCP port 5223 TCP port 5254 TCP port 5354 TCP port 7287-7297 TCP port 8000 TCP ports 8080-8089 TCP port 8101 TCP port 8102 TCP port 8181 TCP port 8200 TCP port 31339 UDP port 37 UDP port 123 UDP port 2190 UDP port 5353

Software based firewalls If you have a software-based firewall such as Black Ice, Norton Internet Security, or McAfee Personal Firewall installed on your PC, it may be necessary to adjust your settings to allow the TiVo server to broadcast the TiVo Desktop beacon signal to your TiVo box. For more information on configuring your firewall, refer to the documentation provided by the firewall manufacturer. If you are using the Microsoft Windows XP Built-In Firewall, your ports will be configured automatically during the installation of TiVo Desktop.Note: If you configured more than one subnet on your home network, make sure all your TiVo boxes are on the same subnet. TiVo boxes cannot communicate through TiVo Desktop and Multi-Room Viewing unless they are on the same network and subnet.

My DVR is frozen on an image from live TV, a recording or a TiVo screen. How do I fix this?

If your TiVo box is frozen on an image from live TV, a recording, or a TiVo screen, perform the following troubleshooting steps:Step 1: Check your TiVo remote control. Does the red LED light at the top of the remote control flash when you press a button?

If Yes, go to Step 2.

If No, go to My TiVo box does not respond to my TiVo remote control.Step 2: Unplug the network adapter, phone cord, or Ethernet cable from the back of the TiVo box, and then disconnect the power cord. Wait 15 seconds, and then connect the power cord again. You should see the 'Welcome. Powering up... ' screen and your system will restart within a few minutes. When the TiVo box has finished restarting, reconnect the network adapter, phone cord or Ethernet cable.Step 3: If the TiVo box is connected to a cable box, check if your program source is frozen. Unplug the box for 15 seconds, and then plug it back in again. If you still have the issue, connect your cable box directly to your TV. If the image is frozen when connected directly to your TV, contact Sparklight for further assistance.

Reconnect the cable box to the TiVo box. If the image is frozen again, contact TiVo Customer Support.Step 4: If your TiVo box is plugged into a power strip, try plugging it directly into a wall socket.

If there is a DVR Expander connected to your TiVo box, disconnect the My Expander power cord and unplug the eSATA cable. Wait 15 seconds and then reconnect the DVR Expander power cord and eSATA cable. If the TiVo box restarts correctly, go to DVR Expander troubleshooting to check for general performance issues with the drive.

If your TiVo box is still frozen, or if it begins to freeze repeatedly, contact TiVo Customer Support.

Does all TV programming come in HDTV?

Not all channels are available in HD. However, Sparklight offers the most popular channels in high definition, providing you with thousands of hours of movies and sports every month. In order to check what HD channels are available to you, we recommend using the channel lineup finder. Any channels that you currently recieve in standard definition will also be available in our HD tier if they are listed and you have an HD receiver.

In an effort to provide the highest level of security for our customer, Sparklight will discontinue using TLS 1.0 which could cause some customers to receive an error message, like the one below, when trying to access our bill pay website or online shopping cart. Any device that is not using TLS 1.1 or higher will not be able to connect to My Bill. Today, all recent versions of the major internet browsers provide the option to use TLS 1.1 & higher.

My Bill

If you are receiving an error message like the one above when accessing Sparklight websites such as My Bill, All Digital Device ordering, or Paperless Billing changes, please see below for instructions how to update your browser security. INSTRUCTIONS FOR ENABLING SSL VERSIONS TLS 1.1 & TLS 1.2

Internet Explorer:

Open Internet Explorer

Click Alt T and select "Internet Options".

Select the "Advanced" tab.

Scroll down to the "Security" section.

Locate and check "Use TLS 1.1 and TLS 1.2".

Then, press the "Apply" then "OK" button.

Google Chrome:

Open Google Chrome

Click Alt F and select "Settings".

Scroll down and select "Show advanced settings"

Scroll down to the Network section and click on "Change proxy settings"

Select the "Advanced" tab.

Scroll down to the "Security" section.

Locate and check "Use TLS 1.1 and TLS 1.2".

Then, press the "OK" button.

FireFox:

Open FireFox

Type in "about:config" in the URL bar and press Enter

Scroll down to "security.tls.version.max" and press enter

Set the value to 3

Then, press the "OK" button.

Opera:

Open Opera

Click Ctrl+F12

Click on "Security"

Click on "Security Protocols"

Check on "Enable TLS 1.1 & TLS 1.2"

Press the "OK" button.

Then, press the "OK" button.

Safari:

There are no options for enabling SSL protocols. If you are using Safari version 7 or greater, TLS 1.1 & 1.2 are automatically enabled.

If these options are enabled and you still cannot access My Bill, go to https://www.howsmyssl.com and verify what is showing in the Version section on this page. If you see the version and it says "BAD" and you verified that you have enabled the TLS 1.1 & TLS 1.2 options in the previous step, this could be an indication of an issue with your machine such as a virus or malware. Suggestions for troubleshooting include:

Check if you have current antivirus and/or malware protection

If "yes" then verify the definitions are current and to run a scan. After any issues have been corrected, try https://www.howsmyssl.com to verify if the version now shows "Good". If it does then proceed to verify you can access My Bill.

If you don't have current antivirus and/or malware protection, consider evaluating some of the programs available, some of which are free. Once current virus/malware scans have run and any issues have been corrected to try the site https://www.howsmyssl.com to verify if the version now shows "Good", if it does then proceed to verify if you can access .

You also may want to seek local computer repair, if necessary, to determine what is causing your computer to not report "Good" even though they have TLS1.1 and TLS 1.2 options enabled.

TLS Update FAQ's

Q. What is TLS? A. TLS stands for Transport Layer Security protocol. This protocol is an industry standard designed to protect the privacy of information communicated over the Internet.

Q. Why am I receiving an error message when trying to access my bill or the online shopping cart? A. Customers who are using an outdated TLS version will receive an error message when trying to access their bill pay or online shopping cart. In order to maintain Payment Card Industry (PCI) compliance, Sparklight is required to disable TSL 1.0 on our servers to ensure our customer's personal information stays safe and secure.

Q.W as my information was secure before? A. Yes, but to ensure it stays secure, your browser must be updated with the latest TLS version.

Q. Will I need to worry about this in the future? A. No, once you enable this function in your browser, you should not have to do it again in the future. Most web browsers have this feature enabled automatically.

A contact group is a grouping of email addressed collected under one name or group name. This option makes in easy to send an email to multiple recipients listed in that group. To create a contact group:1. Select the Address Book tab2. Click the New Contact folder drop down arrow to view the list of "contact types" you can select.3. Select Contact Group4. Create a name for the contact group. 5. Add contacts to the group by: a. Using the Find search window to search for contacts. b. Contacts can be found in the list of pre-existing contacts of a list of shared contacts; use the in drop box to specify. c. Highlight the contact from the list and Add to place the contact in the contact list.6. Click Save.

What are franchise fees and taxes?

Franchise Fees are required fees paid to government regulatory agencies for placement of cable lines and to provide service to customers in that community. Standard city, county or state taxes vary by areas. The tax amount may change and is based on your service and equipment. The FCC tax is paid to the Federal Communications Commission.

To set up a manual recording, perform the following steps:Step 1: From TiVo Central: TiVo with HD menus: Go to Manage recordings & downloads.Note: You can select from Set up a Manual Recording, Browse by Time, or Browse by Channel menu option to set up a manual recording. TiVo with SD menus: Go to Find Programs > Record by Time or Channel .Note: You can select from Manually Record Time/Channel, Browse by Time, or Browse by Channel menu option to set up a manual recording.Step 2: Choose How Often by using the UP and DOWN arrows to highlight "Once" or "Repeat." Then press the RIGHT arrow.Step 3: Choose the day(s) for the recording, using the UP and DOWN arrows to change the current selection. If you chose Repeating, you can choose to repeat the recording on a specified day of the week or several times a week. Then press the RIGHT arrow.Step 4: Choose a channel using the UP and DOWN arrows or by entering a number with the remote. Then press the RIGHT arrow.Step 5: Set the hour, minute, and AM/PM for the start and stop time, using the UP and DOWN arrows to change the current selection. Press the RIGHT arrow to move to the next step, or LEFT arrow to move back.Step 6: Schedule the recording by pressing SELECT. A confirmation screen appears: If you want to schedule a single recording, highlight Record this showing and press SELECT. If you want to schedule a repeating recording, highlight Create repeating recording, press SELECT and follow the onscreen prompts.

Compatibility The TiVo App for Android is compatible with: Android Phones and 7-inch Tablets running Android 2.1 and higher

HTC Android devices need to be running Android 2.2.2.

These devices can download the TiVo App for Android through the Google Play store.

Android Tablets with screen sizes larger than 7-inches running Android 3.1 or higher.

These devices can download the TiVo App for Android through the Google Play store.

Kindle Fire

The Kindle Fire can download the TiVo App for Android through the Amazon Appstore. Common Troubleshooting Select a symptom from the list below for troubleshooting instructions: My Android device can't find my TiVo DVR Note: HTC Android devices need to be running Android 2.2.2. If you are experiencing issues locating your TiVo DVR through the TiVo App for Android device: Step 1: Make sure your Android Phone or Tablet is using the Wi-Fi connection and not 3G/4G.

Step 2: Make sure the "Network Remote Control" setting on your TiVo DVR is enabled. To verify, go to TiVo Central > Settings and Messages > Settings > Remote Control, CableCARD, and Devices > Network Remote Control.

Step 3: Verify that your TiVo DVR is connected to your network. To do this:

Series3 DVR: From TiVo Central go to Messages & Settings > Settings > Phone & Network > View network diagnostics > TiVo service connection

Premiere series DVR: From TiVo Central > Settings and Messages > Settings > Network & Phone > View network diagnostics > Test Internet connection

Step 4:Powercycle the TiVo DVR. Once restarted, connect it with the Android device again.

Step 5: If still unsuccessful, then restart your network router by unplugging it, waiting 30 seconds and plugging it back in. Once the router restarts and your Android device has reconnected to your router, attempt to locate and connect to your DVR on your Android device again. Note: The TiVo app uses the Bonjour discovery system and in some instances, certain routers do not support this system. Please check with your router manufacturer to determine if there is a defect and if upgrade is available. Step 6: If you are using a wireless connection on your TiVo DVRs, you may want to consider using a wired connection through Ethernet or MoCA. This will improve the speed of your video downloads. Sparklight boxes should be utilizing a MoCA connection. My Android device can't connect using my Media Access Key

Verify that your Android is in fact attempting to connect to your TiVo DVR. If you share a network connection, the Android device may be attempting to connect to a TiVo DVR on another account. If your Android is attempting to connect to your TiVo DVR, verify that you entered the correct Media Access Key (MAK). To do this from TiVo Central, go to: Settings and Messages > Account and System Information > Media Access Key. Note: Newly activated TiVo DVRs should receive their Media Access Keys within 24-48 hours of activation. If the Media Access Key is still not available from the TiVo DVR after that time period then please attempt this workaround: Step 1: Sign in to your account on http://www.tivo.com.

Step 2: Once logged in: select My TiVo from the tabs on the top, My account from the navigation pane on the left, and then DVR preferences.

Step 3: Find the TiVo DVR that does not show the Media Access Key and uncheck both Video Sharing and Enable video downloads.

Step 4:Click Save on the bottom.

Step 5: Return to DVR preferences.

Step 6: On the same TiVo DVR, re-enable Video Sharing and Enable video downloads.

Note: To do this, repeat Steps 3-4. Step 7: Click Save on the bottom.

Step 8:Wait 15 minutes and then force a connection to the TiVo service.

Step 9: When the service call is complete check again for the Media Access Key. My Android device can only connect to my TiVo DVR using My Account login

Make sure your Android device is using the Wi-Fi connection and not 3G/4G. I get the message "In order to use this application, you need to be connected to the Internet"

Step 1: Make sure your Android device is not in "Airplane Mode."

Step 2: Verify that your router and modem are operational. When selecting some programs in My Shows, the information section lists "To Be Announced" or "No Information available"

Programs that have been transferred to your TiVo DVR from another TiVo DVR or TiVo Desktop currently do not transfer the data required by the TiVo App for Android to display the program information. The program information is required for the app to perform functions such as Watch now. I renamed my TiVo DVR and now the TiVo App for Android lists both the new name and old and name, and won't let me select either

The local network has cached the old name. Please reboot your TiVo DVR to clear out the cache. I have enabled Network Remote Control on my TiVo Series3 DVR but the TiVo App for Android still prompts me to enable Network Remote Control

On TiVo Series3 DVRs, it is sometimes necessary to reboot the TiVo DVR for the Network Remote Control setting to take effect. Please try rebooting your TiVo DVR. The keyboard does not work with some applications/features on my TiVo Series3 DVR

When using a TiVo Series3 DVR, the keyboard only works when using Search by title and WishList. My TiVo DVR shows up as "DVR-####" after scanning for TiVo DVRs

The TiVo App for Android could not fully assess your TiVo DVR information due to a failure with Bonjour Discovery on your network. Instead of showing your TiVo DVR's name, your TiVo DVR is being identified as "DVR-####", where "####" is the last four characters of your TiVo serial number. The TiVo App can still connect to the TiVo DVR in this state and all features supported on the TiVo App for the DVR will work as normal. TiVo App for Android Phone software version information

Version 1.9 (March, 2013) Support for Jelly Bean (Android 4.2)

Support for Amazon's Kindle Fire HD 8.9 (published as "TiVo for Kindle Fire HD 8.9" in Amazon App store

Additional Away Mode functionality so you can manage Season Passes and ToDo Lists while on the go!

The new TiVo tablet Browse experience: - TiVo-authored collections (e.g., Academy Awards, Tebow Zone) published directly to your tablet - Fast navigation from collection to collection

Improved guide performance

General bug fixes

Version 1.6.2 (October, 2012) Added support for 7" screens with 1280x800 resolutions

General bug fixes Version 1.6.1 Improved TiVo DVR discovery

Data caching improvements throughout Application

General Bug Fixes

Performance and stability enhancements Version 1.6 Added support for Android Tablets larger than 7'' Version 1.5.1 (March, 2012) Exit Button Added (accessible from Android "Menu" button

Native Resolution Support for 960x540 Resolution. Version 1.5 (January, 2012) Initial TiVo App for Android Phone release.

Available for Android 2.1 and above.

I am experiencing an issue with a black screen on my TiVo. How do I resolve this?

If you are experiencing an issue with seeing a blank (black) screen, perform one or more of the following troubleshooting steps:Step 1: Verify that your TV is set to the correct input.Step 2: Check if parental controls are turned on. Press SELECT on your TiVo remote. If you receive a parental control password screen, enter your password to begin viewing the channel.Step 3: Verify the DVR is not in Standby mode. Go to TiVo Central by pressing the TiVo button on your remote control. If you are not able to go to TiVo Central, for additional troubleshooting steps, go to My DVR powers on, but I do not see any screens.Step 4: Is the channel blocked by V-Chip Technology? Press the Live TV button on your TiVo remote. If it displays V-Chip or Parental Controls, you may have restricted the viewing of this channel using V-Chip technology built into your television. Check your TV manual for information about changing these settings.Step 5: Change to a different channel to see if other channels are viewable. If other channels are viewable and the DVR is equipped with CableCARDs, go to Troubleshooting CableCARD activation and channel issues.Step 6: Restart the DVR. For more information, go to How do I powercycle or restart the DVR? Step 7: Series2 only: Make sure that your cable box is powered on.Step 8: Check to make sure that the parental controls on your cable box are turned off.

Step 9: Connect the cable box directly to the TV (bypassing the DVR).

No. DSL (or Digital Subscriber Line) modems are designed to provide service over a phone line. Please click here for a list of our supported modems.

You can import contact lists by doing the following:

1. Click Preferences.2. In the left pane, click Import/Export.3. Click Browse.4. Locate the file you wish to import, and click Open.

To manually initiate a connection to the TiVo service, go to TiVo Central and select Messages & Settings > Settings > Network & Phone > Connect to the TiVo service now. After any successful connection (whether manual or automatic), the TiVo box will automatically attempt another connection within the next 48 hours. If your box is unable to establish a connection to the TiVo service, please see the following articles for assistance:

For assistance with connecting your TiVo to your network please review the How to Connect to Your Network article.

Does Sparklight scan incoming email for viruses?

Yes, the Sparklight Spam Patrol virus filter scans your incoming email attachments for thousands of known viruses. Email without attachments are not scanned at all.

Why does Sparklight do a credit check? Do you have to do one? Which credit bureau do we use? All of your credit questions are answered below!

Q. Why does Sparklight need to do a credit prequalification?

A. A credit prequalification is used to determine if there are any deposits required or offers that might be available to you.

Q. I don't have perfect credit, can I still get service?

A. Absolutely. A credit prequalification is simply done to determine if there are any deposits required or additional specials available to you.

Q. Can I get service without running my credit score?

A. Yes. However, you will be responsible for any applicable deposits or installation fees.

Q. Isn't running my credit going to hurt my credit score?

A. No. The inquiry will not affect your credit score in any way. (It's a soft inquiry.)

Q. How long before I can have another credit prequalification?

A. We can run another prequalification in six months.

Q. Can Sparklight do a credit prequalification on someone else in my household?

A. Yes. We can do a credit prequalification on two members of the household provided they are present and willing to sign up as the account holder.

Q. Which credit bureau do you use to pull my credit?

A. Sparklight uses TransUnion Opens in new window to obtain your credit report.

Q. How is my score calculated?

A. FICO scores are calculated from a lot of different credit data in your credit report. You can visit MyFICO Opens in new window for further information.

Q. Can you see what items are on my credit report?

A. We do have access to your credit report, but you can request your credit report from TransUnion Opens in new window by contacting them at 1-800-888-4213 or on the web at TransUnion Opens in new window .

Q. Can you send me a copy of my credit report?

A. Please contact TransUnion Opens in new window for guidance after obtaining a copy of your complementary credit report.

Q. Where can I dispute my credit score?

A. Please contact TransUnion Opens in new window for guidance after obtaining a copy of your complementary credit report.

Q. Is not having a credit score bad? Should I go get a credit card?

A. It just means that the credit agency does not have any record of your activity. If you are interested in building up credit you may want to visit MyFICO Opens in new window for guidance.

Q. How can I improve my credit score?

A. In general, credit scores can be improved by paying all monthly obligations on time and using credit responsibly.

I am receiving a ''Proxy Not Responding'' error while trying to browse the internet. Why?

A proxy is another computer which serves as a hub or gateway between your computer and a larger scale network such as the internet. They provide increased performance and security. Receiving the ''Proxy not responding'' error message while attempting to access a web site, can be triggered by one of two items:

Incorrect Proxy Settings

Virus or Malware

To resolve proxy not responding, make sure your anti-virus software is up to date, and perform a scan. It is possible you will need to scan more than once to make sure the computer is completely free of infection.

If you need an anti-virus, there are many that can be found online by performing an online search for ''anti-virus software''. If a free download is available, please ensure it is from a reputable source.

If your anti-virus does not find any issue, please check your browser to make sure it has not been set to use one. Instructions for the most popular browsers are included, but Sparklight recommends Microsoft Internet Explorer.

Microsoft Edge (Windows 10)

Click the three dots in the upper right hand corner, and click Open with Internet Explorer

(See Instructions for Internet Explorer)

Internet Explorer

Click The Cog/Gear in the upper right hand corner, then click Internet Options

Click Connections

Click LAN Settings

Ensure ''Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections)'' is unticked.

Google Chrome (NOTE: Google Chrome uses Internet Explorer's proxy settings)

Click the three horizontal lines in the upper right hand corner, and click Settings

Click Settings, and scroll down to the bottom all option. Click Advanced Settings

Find the button which states ''Change Proxy Settings''

Click Connections

Click LAN Settings

Ensure ''Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections)'' is unticked.

Mozilla Firefox

Click the three horizontal lines in the upper right hand corner, and click Options

Click on the Wizard Hat on the left

Click Network at the top middle

Click Settings next to ''Configure how Firefox connects to the Internet

Under ''Configure Proxies to Access the Internet, select No Proxy

How do I set a reminder for a program I don't want to miss?

This makes it easy to keep track of programs you don't want to miss. When you set a reminder for a program, a reminder screen will appear just before a program begins. If you're tuned to another channel, you can switch to the program you want to watch.

To set a reminder from Flip or Browse or from the program listings in the Main Menu:

Step 1: Highlight the program you want to set a reminder for and press OK.

Step 2: When the Set Reminder screen appears, highlight Yes and then press OK. A check mark will appear next to the program name indicating that a reminder has been set.

Step 3: When a reminder appears, highlight the program name and press OK. If you don't want to be tuned to the program, highlight Hide Reminder and press OK. Later you can press OK and the reminder will appear again.

To cancel a reminder is easy, too.

Step 1: Just select the program; it will have a check mark next to it, indicating that it currently has a reminder set for it.

Step 2: When the Reminder Already Set screen appears, highlight Yes to cancel the reminder and then press OK.

I can hear TiVo system sounds, but I am unable to hear Live TV. How do I resolve this?

Note: If you cannot hear any audio from your TV, go to article. To resolve a problem with being able to hear TiVo sounds while not hearing live TV sounds, perform the following steps:Step 1: If you are using a cable box, check that it is not on mute, and that the volume is set at an audible level.Step 2: Check your audio settings: If you have a TiVo Series2 box and have Secondary Audio Program (SAP) set, you may not hear audio for some channels. To update your settings, go to TiVo Central > Messages & Settings > Settings > Audio > Television Audio. If you have a TiVo Series3 or Premiere box, you may need to change your Dolby Audio setting. To do this, go to TiVo Central > Messages & Settings > Settings > Audio > Dolby Digital.Step 3: Remove any other components between the signal source and the TiVo box (such as a VCR) and make sure that the audio cables from the signal source are connected directly to the box.Note: If you have more than one set of audio cables coming from the signal source, remove them. Connect a single set of audio cables from the signal source to the box only.Step 4: Remove the TiVo box from your entertainment system setup and connect the signal source directly to the TV, using the same inputs (if possible). If there is still no audio, the TiVo box is not causing the problem.Step 5: Replace all cables from the signal source to the TiVo box (coax and composite; S-Video does not carry audio signals), one at a time. Discard any faulty cables.Step 6: Restart or powercycle the TiVo Digital Video Recorder (box). For more information, go to article