Financialforce is like any other tech company. They expect more than normal. If you like the challenge and can roll with the punches, this the place for you. If you need structure, repeatability this is not the place for you.
What makes you most happy at work?
Collaboration with common goals and being able to accomplish tasks on time
What is most positive about the culture and environment at your company?
The considerate, reasonable, flexible environment in Services. Our Service Leaders know this is a tough job
What are some of the best things about your team?
eagerness, honest, most put the customer first, hard working and willing to learn. Not too many slackers.
What does the leadership team need to get better at?
Enabling technology across the organization, increase automation while having a clear understanding the technology limitations. For example our products need to be automated for installation, base configuration and validated; there are too many manual steps for base product setup.
Why do you feel undervalued and what would make you feel better about your compensation?
The current bonus plan in Services is unattainable. Too many of the details sold are not in alignment with our delivery. We sell the deals based on price; clients always want the lowest price. But they demand a high level of Service beyond what is promised in a Smart Start = Cust Sat goes down.
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