Certinia Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Their Openness - Certinia still has a 'Small Company' feel in that almost everyone seems approachable
Review from Customer Success Dept
Steady comms flow; Scott seems sincere and trustworthy. Ravi has a very real connection to the employee base.
Review from Customer Success Dept
The way they communicate. Very transparent.
Review from Customer Success Dept
They act on what they set out to do
Review from Customer Success Dept
Their drive to be the best, to serve as leaders and make the Company the best it can be.
Review from Customer Success Dept
What does the leadership team need to get better at?
Enabling technology across the organization, increase automation while having a clear understanding the technology limitations. For example our products need to be automated for installation, base configuration and validated; there are too many manual steps for base product setup.
Review from Customer Success Dept
What is the best part about your compensation package?
The Employer pension contribution is one of the highest I have experienced
Review from Customer Success Dept
Competitive OTE; love the wellness benefits.
Review from Customer Success Dept
Wellness package of the compensation package.
Review from Customer Success Dept
The unlimited vacation including the company wide shut down between Christmas and New Years and the $75 a month wellness benefit. The pay is excellent as well.
Review from Customer Success Dept
Its the best I've ever had
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The current bonus plan in Services is unattainable. Too many of the details sold are not in alignment with our delivery. We sell the deals based on price; clients always want the lowest price. But they demand a high level of Service beyond what is promised in a Smart Start = Cust Sat goes down.
Review from Customer Success Dept
What are some of the best things about your team?
We care about each other as people
Review from Customer Success Dept
Approachability, Sense of Humour, Willingness to Buy a round of drink!
Review from Customer Success Dept
Collaborative, intelligent, driven, thoughtful and determined.
Review from Customer Success Dept
They are like a family to me. All are great people and are welling to help or engage with you with out question.
Review from Customer Success Dept
The opportunity to learn from each other.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
I think the message from the top is amazing but in the middle is where it gets lost and often the individual contributors are challenging due to their leaders.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
Open and honest transparency from the leadership team
Review from Customer Success Dept
Certinia seems to have an ethos of allowing employees to train and develop where they want
Review from Customer Success Dept
Great teammates; full trust in Mike Dover as a leader and mentor. Community engagement with customers has been amazing as well. CAB is a wonderful benefit for many of my customers.
Review from Customer Success Dept
Everyone is focused on customer and employee satisfaction.
Review from Customer Success Dept
It's exciting, everyone stays connected and shares their success whether it's big or small, it's all appreciated
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Interaction with customers and colleagues
Review from Customer Success Dept
solving problems . . .
Review from Customer Success Dept
Solving problems, being a genuine value-add and extension of our customer's team.
Review from Customer Success Dept
I like my work, and I like working with customers and internal resources.
Review from Customer Success Dept
Getting to do what I love and being paid well to do it. Also mentoring others on things I'm passionate about.
Review from Customer Success Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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