Certinia Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Good. Challenging. Fast Paced. Sometimes feels hard to keep up with everything going on
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Strong/frequent communication, clear goals and objectives, aligned with core company values.
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They treat us as a true team and give us the possibility to shine and demonstrate all our value.
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Their transparency and their open mind
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They are very friendly and approachable
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How they are all amiable and approachable, displaying great team spirit and camaraderie to make the town halls and all hands an enjoyable experience.
Review from Customer Support Dept
What does the leadership team need to get better at?
Celebrate and embrace diversity in every way. Women don't have a tone problem simply because you don't want their ideas and opinions or have a problem with their ideas being plagiarized/stolen. Not allowing Toxic behavior to continue let alone exist
Review from Customer Support Dept
Leadership skills... there too much micromanagement and having non-technical managers is hurting the technical team. Support is not Service at FF
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What is the best part about your compensation package?
Competitive salary, bonus incentive plan based on performance.
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I like the fact you can get 2 days off in lieu for a bank holiday weekend support - hols are in short supply with school holidays
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Matches industry standard, Insurance benefits
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Many things, but the best I would say the premium health insurance
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In my case, the salary, I work remotely and I don't have access to all benefits than other people who live near our office in Granada have.
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Why do you feel undervalued and what would make you feel better about your compensation?
The Pay Rate for Job Expectations are not close and we are now just numbers in a seat but expected to perform without any leadership/management guidance as we once had.
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Changed roles and suffered financially which is not good at this point in time
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Management doesn't know what we do or how we do it so they are unable to provide what we need to be successful. Processes set us up to fail, and we are being devalued by having our titles reduced to lower titles than the work we perform when comparing industry standards
Review from Customer Support Dept
Sometimes it is not easy to understand the distribution of salary reviews. People with a lot of experience and time in the company are valued almost the same as the new ones and I think that by time and values to the company that should not be so if you have deserved it.
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Based on my skills and experience I would feel better to be promoted to a Sr Manager position with respective perks within this year.
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What are some of the best things about your team?
collaborative, low ego's, customer focused!
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they are helpful, knowledgeable, always can ask a question in slack for help and you will get a response
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We work very closely helping one each other and Providing the best solutions to our customers needs
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Our mentality as a team to help each other in our day a day, we are in touch constantly and our communication is really good, we have a really good atmosphere to work.
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How incredibly kind and welcoming they are. I have friends as well as team mates.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
In the current environment people are working pretty isolated there is not much collaboration or shadowing apparently. There is less sharing and guidance which i want to improve on from my end. Many people should act more as a team player and demonstrate better work ethics and professionalism.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Most everyone has a growth oriented mindset.
Review from Customer Support Dept
autonomy to do things, but support when you need help
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work from home and still stay connected
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They make us feel as a family. They provide us with an 4Good program to spend some time helping others in need and that's really important as well.
Review from Customer Support Dept
The respect that we have to others
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Certinia yet.
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What did you like most about the interview process?
Great questions that were behavioral based - clearly want bright, engaged employees
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Certinia yet.
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What makes you most happy at work?
I get most happy about producing positive results.
Review from Customer Support Dept
being busy but not so busy I can't get anything done, helping others when I can
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able to help the customers
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Feeling that I can support our customers helping them to success.
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Resolving an apparently demanding issue.
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What's going wrong and how can it be improved?
The hires in the past 2 years have caused a severe decline in the culture. Diversity and inclusion is ignored and slighted at best to the extend where leadership ignores Pronouns, told you have a tone problem because you are a woman voicing your requested opinion
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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