Chewy Employee Reviews
Out of 287 Chewy employee reviews, 70% were positive. The remaining 30% were constructive reviews with the goal of helping Chewy improve their work culture. The Marketing team, with 94% positive reviews, reports the best experience at Chewy compared to all other departments at the company. The Operations team offered the most constructive feedback, with 45% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Hiring competent team leads preferably from inside the company. My current supervisor is newer than I am and cancels most huddles and I have yet to have a 1 on 1 been on the team for over a month.
Review from Customer Support Dept
Leadership needs to get better at leading. There is no leadership presence or direction to unify teams together, and there is little communication from leadership on topics that matter to employees. Teams operate in silos with no regard for other teams, platforms, or internal user experience.
Review from IT Dept
Treat the employees like real people with real lives. Also, they need to let people who want to come back for a third time come back.
Review from Operations Dept
They need to learn their jobs to teach us are jobs. Someone needs to get hr people to do their jobs instead of doing their nails, playing on their phones, or trying to find a new man.
Review from Product Dept
The culture was never mature or healthy, however it made a drastic downward spiral when customer service was moved out of the corporate building. We were left with the VP of Customer Service and no one overseeing her. HR reported to her too which helped conceal the way she mistreated the employees.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Better pay, leave policies, less politics
Review from Operations Dept
I need my uto hours and pto so I can get better I had an injury at work had workmen’s comp and they are is
Review from Product Dept
Given us us 40 hrs
Review from Customer Support Dept
No matter how they make the job sound, you are only a number and anything less than perfect is grounds to be fired.
Review from Customer Support Dept
If the big people in the company with the most responsibility cared more about the people who do the physical work for them.
Review from Product Dept
What do your coworkers need to improve and how could you work together better?
They need to actually care about their job, but isn't really something that can be taught.
Review from Operations Dept
Not being so fake to one another
Review from Customer Support Dept
Not everyone works equally. Alot of younger people which means lots of drama. Several occasions of couples working together and bringing personal issues to work which can be very disruptive.
Review from Customer Support Dept
Drive best it's horrible in multi and the following each other every Sunday and Monday is getting beyond itself...put lines in the aisle so people will drive correct
Review from Customer Support Dept
They throw boxes in locations then you get written up
Review from Product Dept
What needs to change to make the company culture better?
the company needs to grow up. Put people in charge that actually know how to manage and deal with deadlines. Management that knows how to work. Gets out on the floor and watches whats going on. Instead of sitting in their offices looking at adult magazines.
Review from Product Dept
Needs to be friendly and affable
Review from Operations Dept
Higher hourly wage and better management and hiring more Vets for management
Review from Customer Support Dept
Leadership needs to lead by example - and people need to see others succeed
Review from Admin Dept
Upper management needs to show more appreciation, interaction with staff, not just showing and talking negative performance reviews. The staff will not perform up to their standards or chewy standards.
Review from Operations Dept
What would you improve about your company's interview process?
Communication. Your communication is horrible.
Review from Product Dept
Actually interview people. Stop hiring everyone that breathes. Literally guy before me had his infant son during his interview and was hired
Review from Marketing Dept
More open and be positive
Review from Operations Dept
Stop sending invites to an interview just to tell them before even interviewing, you used to work here and at the time we’re not accepting past employees? the application asks have you worked with chewy before so you’d Think when you get an invite to the interview you’d be interv
Review from Product Dept
They switched to POD style interviews and they do not give RJPs. RJPs could improve retention of the candidates - but also compensation as well.
Review from HR Dept
What's going wrong and how can it be improved?
Customers call screaming at us for mistakes of previous reps. We need more competent training and to make sure ALL departments are on the same page.
Review from Customer Support Dept
Creating friendly atmosphere and more
Review from Operations Dept
Better management team their safety team and a better HR and better communication between employees and management
Review from Customer Support Dept
No one feels like they matter. They haven't promoted women into leadership or hired them into any executive roles.
Review from Admin Dept
The HR department will waste your time and money and not care
Review from Product Dept
What would you most like to see improved at your company?
Pay rate, work ethic among coworkers
Review from Operations Dept
Fair compensation evaluated based upon work evaluation.
Review from Customer Support Dept