Computershare Employee Reviews
Out of 93 Computershare employee reviews, 62% were positive. The remaining 38% were constructive reviews with the goal of helping Computershare improve their work culture. The Customer Support team, with 11% positive reviews, reports the best experience at Computershare compared to all other departments at the company.
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
Good direction, strong leadership, trust the workers
they are very friendly and easy to talk to
Energetic, embracing, easy-going and open-minded
Great great great great company
they are communicative with the process,
What does the leadership team need to get better at?
Everything, my former employer was terrible, but this is worse
Communication skills & learning how to be helpful to new team members. Julie & Shannon are RUDE!
Transparency. Stop moving/ closing offices
Review from Customer Support Dept
What is the best part about your compensation package?
Employee share scheme and medical
I have a lot of benefits that i can take part in
Pto is very generous for long term
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Heathcare benefits are terrible. Stock and bonus programs were severely cut back. We are not on track with our industry peers. Losing quality people.
Compensate according to skills acquired and customer satisfaction.
Because i feel like my schedule is something that can be changed. To be told there is no chance to change it and if i miss work then i get wrote up is crazy. When there is a simple solution
Review from Customer Support Dept
Similar jobs at other companies pay better
We work harder than we ever have for the same pay, and our benefits were slashed.
What are some of the best things about your team?
Highly competent. Highly engaged. Very loyal.
Very cooperative, helpful and good bunch of people.
My immediate team members are jaded and fun.
Everyone is active and ready to interact
Supportive open environment true care and concern for others
What do your coworkers need to improve and how could you work together better?
Managers do not care! Neither they have any interest in employees
It would help if all coworkers at least made an attempt to come in office for meetings
Communication needs to improve, training needs to be better
Coworkers are great to work with
Most co-workers are just bodies to fill seats. They are brought in by masses through a temp service and then cut loose with sensitive information.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Cooperation amongst teams. Willingness to give back to community as a group of people (company does not match).
No surveys or outside control determining your employment risk, they're really focused on your attitude mostly first, followed by ability to learn errors and adjust, and that is followed by learning/memory retention
We laugh and can be ourselves
Embracing and willing-to-share culture in terms of skills and expertise
teammate are good, supportive and experience
What needs to change to make the company culture better?
Employees have say and there should be fair treatment of Employees
They just need to listen to us.
They need to find a better process for hiring and value employees that have been there for many years and reward their experience.
Review from Customer Support Dept
Not being constantly worried about losing job
Review from Customer Support Dept
What did you like most about the interview process?
The interview process was very fair.
1 month projected started date felt sterile and impersonal and nearly 5 months in I still need medical benefits.
Fleixble to needs, I had a vacation prior to my start date and they worked out things like testing and legal agreements around that for me.
Honesty and openness about the actual daily operation
It’s well structured and let’s you talk about your stren
What would you improve about your company's interview process?
Nothing, I thought it went fairly smooth
I never really interviewed with Computershare. I started as a temp though BNYM and was a casualty of the buy out.
Review from Customer Support Dept
What makes you most happy at work?
The people who are around me.
I am most happy when I am working remotely
Performing at a high level
Work from home, i like the flexibility
Being with people who have values and are kind
What's going wrong and how can it be improved?
Bureaucracy stifles our work culture.
lack of communication, lack of training
The company was good to work for before Computershare bought it. People are now treated like cattle and used like toilet paper. New management is crucial and promotions need to be based on merit.
Review from Customer Support Dept
morale is very low for most
Review from Customer Support Dept
What do you like best about your company?
the people are really nice the work is interesting and people are generally fun to work with.
What would you most like to see improved at your company?
opportunities for advancement, cross training and more internal movement in the US.