Conn's HomePlus Employee Reviews
Out of 204 Conn's HomePlus employee reviews, 54% were positive. The remaining 46% were constructive reviews with the goal of helping Conn's HomePlus improve their work culture. The Sales team, with 40% positive reviews, reports the best experience at Conn's HomePlus compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 71% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Recognizing people that have stayed there for more than one year. Reward seniority
Talking to their employees. Showing respect, taking more time to teach those that need help.
Actually be leaders. Stop the cliques. Hold people accountable and actually be there for your employees when they need it
Review from Sales Dept
Better leaders. Managers with an actual back bone. Actually help your employees to succeed. Create a better culture for YOUR STORE!
Everything, they don't support the employees whatsoever.
Why do you feel undervalued and what would make you feel better about your compensation?
They pay you on time
If managment would start holding people accountable
Adjust bonus metrics. Its too skewed to tenured agents; newcomers should be allowed to bonus based off 1% or 2% . The company has a low retention rate and cant figure it out. This would help
Each year they lower the commission rate
Review from Sales Dept
Imaging selling a washing machine worth $900 to only make $1.50 off of it. Employees are treated like trash unless you have tenure. Good luck trying to advance and if you do get ready for the target that would be put on your back from jealous employees. Better commisi8n structure is needed.
What do your coworkers need to improve and how could you work together better?
Probably have some time for them selfs
Better working conditions. Workload in 100 degree heat is dangerous and unethical
Stop the cliques. Be excited to worn and have the exciting energy. Be willing to help new hires. Also, stop the constant drama and secret talks.
Review from Sales Dept
Extremely too much favoritism. It is not a team play environment
Manger basically threaten us if we don’t feel comfortable working with him we can just walk out the door, which is in my opinion a threat that no matter what we do he isn’t going anywhere and also I manager would want to fix the situation not force out there employees. Ans his name is Vic Pi
What needs to change to make the company culture better?
Hold people accountable for their actions
Trainers that have been trained.
Review from Sales Dept
Better store managers that aren't two faced and actually want to help the employees.
Too much foul language. Unsanitary restrooms. No water even provided by Conn's for anyone.
Review from Customer Support Dept
Extremely better training without favoritism. Constructive communication from management to employees, Management organization.
What would you improve about your company's interview process?
It wouldnt be so bad if they didnt take forever to contact you
Professional demeanor and mannerism and complete job description.
Quicker response time or having a hiring center to specialize in hiring so there is a faster response from the company because managers are always to busy to reach back to applicants
Review from Sales Dept
What's going wrong and how can it be improved?
Reward seniority. Promote team work. Stop playing favorites and make everyone follow rules
Customer Service Department is the biggest feedback that customers complain against
High turnover is the problem
If the company says it focuses on family, then show it. Managment needs to figure out if they really want to be there or not , it shows through their attitudes that they don't. Conns seems to be a dying company.
Too much favoritism. Too much foul language. Too much use of extremely loud soul music. Undesirable work environment due to constant non-working HVAC. No water/drinks provided by Conn's HomePlus. Extremely unsanitary restrooms + open to public.
Review from Customer Support Dept
What would you most like to see improved at your company?
push for employees to have a complete life
More paid spiffs and sales prizes
Review from Sales Dept
performance reviews and annual raises