Convergys Outlook Employee Reviews | Comparably
Convergys Claimed Company
relationship management solutions read more
EMPLOYEE
PARTICIPANTS
80
TOTAL
RATINGS
1513

Convergys Outlook Employee Reviews

What makes you most happy at work?

Earning enough to take care of my bills

Review from Customer Support Dept

being around people that support me

Review from IT Dept

Working culture abd environment gives comfort zone

Review from Customer Support Dept

Positive atmosphere and fun environment

Review from Customer Support Dept

Every friday when I get paid.

Review from Customer Support Dept

My coworker and the money

Review from Customer Support Dept

my ideas and opinions are easily heard.

Review from Customer Support Dept

Fixing a customer's problem with little difficulty

my co workers and team leaders

Review from Operations Dept

that I work from home

Review from Sales Dept

Getting to meet new people on a daily basis.

With hard work it's very easy to advance

Review from Customer Support Dept

Interacting with Co workers and customers

Review from Customer Support Dept

The customers are the best

Review from Customer Support Dept

Being able to help people

Review from Operations Dept

When I am able to solve problems and help my account continue to have success in comparison to their client based equivalents.

Review from Operations Dept

What's going wrong and how can it be improved?

They need to pay better, stop switching people from team to team. Provide consistency.

No advancement opportunities due to favoritism

Review from Customer Support Dept

better pay for the employees would be a great start

Review from Customer Support Dept

I feel like the break was too short, and there was not much of food vending options.

Review from Sales Dept

Everything is about sales instead of service

Review from Customer Support Dept

more interesting working environment and team leads

Review from Customer Support Dept

Higher ups dontListen to frontliners, they must compromise if necessary.

Review from Customer Support Dept

Add more activities and more team building

Review from Customer Support Dept

Top Management needs to intervene and have a skip level meeting with the lower management

Review from Customer Support Dept

What do you like best about your company?

There is really nothing I like about the company.

The people I work with

Review from Sales Dept

Co workers

What would you most like to see improved at your company?

Pay, consistency, and the management

The management team

Review from Sales Dept

How they treat their employees

Human Resources

Review Sentiment at Convergys

63
63%
37
37%

About Convergys' Outlook

C+
70/100

Where This Score Ranks Convergys' Outlook

TOP
50%

In the Top 50% of 1226 similar size companies on Comparably

?

Not enough ratings to compare against companies in Cincinnati, OH

4th

4th place versus 5 competitors rated on Comparably

Convergys' Outlook is scored a C+ by 196 employee ratings based upon answers to questions such as “How confident are you about the future success of your company?” Convergys' Outlook score helps to boost their overall culture score, due partly to the fact that the Operations department’s positive scores help Outlook to be one of Convergys' stronger culture attributes. Use the filters below to understand Convergys employee perspectives by Department, Gender, Ethnicity, and Experience. Last updated months ago.

Rate Outlook the Highest

  • Department - Operations
    +18%
  • Department - HR
    +9%
  • Experience - Entry Level
    +7%

Rate Outlook the Lowest

  • Department - IT
    -17%
  • Department - Sales
    -17%
  • Ethnicity - Asian or Pacific Islander
    -14%

How Convergys' Outlook Score is Calculated

FILTER RATINGS BY

Results from 68 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

72
out of 100
How confident are you about the future success of your company?
AnswerPercent
Fantastic30%
Good31%
Neutral28%
Bad8%
Terrible3%
How do your customers perceive your company?
AnswerPercent
Yes62%
No38%
Are you typically excited about going to work each day?
×
Rate your company