Convergys Employee Reviews
Out of 176 Convergys employee reviews, 63% were positive. The remaining 37% were constructive reviews with the goal of helping Convergys improve their work culture. The Operations team, with 71% positive reviews, reports the best experience at Convergys compared to all other departments at the company. The Sales team offered the most constructive feedback, with 55% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
It should be core management and ethics
Having clear-cut and consistent goals
Need more communication with team members
Review from Customer Support Dept
There is to much favoritism when it comes to advancement within the company
Review from Customer Support Dept
connection with their employees instead of delegating through other employees
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Their pay scale is ridiculous. It has been almost 3 years since I have gotten a raise.
They are not providing enough benefits.
Review from Customer Support Dept
Better benefits and insurance options
Review from Customer Support Dept
The pay is low the benefit costs are high and there if very little compensation for the work that is done
Review from Customer Support Dept
the amount of work we do deserves better pay
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
They need to improve the work environment and the team building.
Review from Customer Support Dept
They are friendly and fun to work with
Review from Customer Support Dept
never get a chance to know my team because the company has such a high turn over rate
Review from Customer Support Dept
The system does not always incorporate with the training program, and when you are at the floor for production you are facing more complex situations.
Review from Sales Dept
It's remote so you don't know anyone
Review from Customer Support Dept
What needs to change to make the company culture better?
Be more sociable with others.
Review from Customer Support Dept
The management team needs to be fair with all workers
Review from Customer Support Dept
Stop the sales pressure it's so stressful
Review from Customer Support Dept
be more considerate and effective team leaders of the company
Review from Customer Support Dept
I think we need a slightly higher starting pay, a propler business casual dress code, and more incentives to improve attendance with our younger employees.
Review from Operations Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Convergys yet.
Be the first to contribute a review.
What's going wrong and how can it be improved?
They need to pay better, stop switching people from team to team. Provide consistency.
No advancement opportunities due to favoritism
Review from Customer Support Dept
better pay for the employees would be a great start
Review from Customer Support Dept
I feel like the break was too short, and there was not much of food vending options.
Review from Sales Dept
Everything is about sales instead of service
Review from Customer Support Dept
What would you most like to see improved at your company?
Pay, consistency, and the management
The management team
Review from Sales Dept
How they treat their employees
Human Resources