Crossmark Employee Reviews
Out of 406 Crossmark employee reviews, 69% were positive. The remaining 31% were constructive reviews with the goal of helping Crossmark improve their work culture. The Customer Support team, with 76% positive reviews, reports the best experience at Crossmark compared to all other departments at the company. The Product team offered the most constructive feedback, with 50% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Open communication and solid action plan
Makeing every one follow rules not just some.
Answer emails when sent for help
Review from Customer Support Dept
Communication and positive reinforcement, etc
Provide raises for the ES's
Why do you feel undervalued and what would make you feel better about your compensation?
A much better consistency in placing people in jobs. Pay people for the work they do and a better mileage program.
Review from Sales Dept
Pay the people a living wage; we are well below that at $11 - reimburse the people that are travelling to do your business store to store to store
Treating everyone the same. Treating all people the same
MORE pay and nicer management
Better or compensation on gas allowance.
What do your coworkers need to improve and how could you work together better?
They are not good at communicating and leave everything messy
There is no contract with coworkers
Review from Sales Dept
Call people when they have issues
Should always know who your managers are and their assistants are
Review from Sales Dept
What meetings! And when do front line workers have them?
What needs to change to make the company culture better?
Living wages. Support from the top.
Crusty burned out mgmt needs to go
they need to increase interaction between all staff and managers. they have to make atleast one meeting every week for healthy relation between all.
Review from Marketing Dept
Better CS and raises period
appreciation for hard work an commission for sales because we do not get raises for length of employment or merit raises. Offer opportunity for advancement in the company.
What would you improve about your company's interview process?
Too many people involed wait time Took many on line classes passed all tests Was told anwsers never went thought Was a problem with crossmark data
Speed up the process, too slow.
Make the interview mean something. Crossmark hires ANYONE
Review from Marketing Dept
Skill tests need to be performed or at least start verifying the information applicants have put on their resumes and the degrees they claim to have. Especially when hiring someone in a leadership role.
Review from Operations Dept
Make sure you hire more people with customer service/ waitress/ waiter background.
Review from Product Dept
What's going wrong and how can it be improved?
The staff is lazy. The good ones are mistreated so they end up leaving.
We get mistaken for actual store staff, and constantly get stopped mid tasks to get directions within the store
Listen to your customers Its not all about driving your wants down on people
I need to speak to a person on phone
Employees get no training, if they mess up on one reset a store can easily get that employee barred from servicing. Managers at some stores are hostile for no reason.
What would you most like to see improved at your company?
More face to face time with our customers.
Review from Customer Support Dept