A+
83/100
First Advantage Claimed Company
First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale. For more information, please visit our website at https://fadv.com/. read more
First Advantage Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Nature of work and teams i work with...
Review from Executive Dept
The variety of work and opportunities to improve our processes and deliverables.
Review from Marketing Dept
Being creative and learning new things
The people I work with and knowing i can have an impact.
Review from Marketing Dept
I’m grateful to be doing work I truly enjoy. It allows me to leverage my creativity to enhance and impro
Review from HR Dept
interesting projects to work on
Review from HR Dept
Feeling like what I'm doing has an impact
Review from Business Development Dept
Knowing that my work has high visibility and people appreciate it, plus getting to work on projects with various departments. I'm typically never bored
Review from Marketing Dept
My team and the opportunities of projects I have to work on.
Review from Communications Dept
Feeling like I have made a difference in the lives of others.
Review from HR Dept
Interacting with co-workers and creating an engaging environment.
Review from HR Dept
I like the job and my coworkers
Review from Marketing Dept
I have a great team, and we always strive to provide a positive customer experience. Even through challenges, I know I have support throughout the organization. We work together to provide top level service.
Review from Operations Dept
The work which keeps me engaged and competitive.
Review from Operations Dept
Getting the work done makes me happy.
Review from Operations Dept
what makes me happy is knowing that the effort I put in contributes to something meaningful
Review from Operations Dept
Working with a supportive and collaborative team makes me the happiest. Small gestures of appreciation from peers and leaders keep me positive. I feel happiest when I can grow and improve while contributing to the company
Review from Operations Dept
Interesting about process and the work i do and the new idea im able to provide for process which can ease the future work
Review from Operations Dept
I enjoy the recognition, collaboration and opportunities to learn and grow.
Review from Operations Dept
Solving problems & seeing the impact of my efforts, whether that's improving a process, helping a colleague or delivering something valuable. Happy to work in an environment where we can learn from each other. Having opportunities to grow & feel appreciated for my contributions motivates me
Review from Operations Dept
What's going wrong and how can it be improved?
Technology for my region is not up to date. Makes it hard to speak to a product that is broken.
Review from Operations Dept
too many acquisition related projects taking time away from the "day job"
Review from Customer Success Dept
higher pay and better benefits
Review from Customer Support Dept
The mental and verbal abuse from the clients and applicants! We need better pay and a free thereapist for our mental health dealing with the callers. The lack of communication between First Advantage and the Clients is a HUGE problem! The clients do not know their own Policies or account managers
Review from Customer Support Dept
Time to upgrade our platform and focus on TAT times
Review from Customer Success Dept
It is not a position I can thrive in and at this point I don't believe there is room for growth. Nothing can improve my perception of my leadership team.
Review from Customer Success Dept
Stronger relationships across the Executive team, less finger-pointing.
Review from Customer Support Dept
i don't know how to improve it
Review from Sales Dept
I no longer believe we are the best screening company in the world. I don't have faith in our products and ability to execute on our plans. We make everything so hard and it seems like our internal technology and processes are on the edge of falling apart.
Review from Customer Success Dept
I live in constant fear of being let go because our company isn't doing so well seeing as how we are understaffed
Review from Customer Support Dept
Workload and standards of expectations and lack of other departments taking accountablilty and collborating with CSDs.
Review from Customer Success Dept
As a middle manager, it's very hard to motivate team members to pitch in more without providing better increases to keep up with the aggressive cost of living hikes. In this position, I hear complaints from both below and above me to do better when I can't control what's driving the issues.
Review from Operations Dept
The work is only challenging because it's difficult to complete on deadline. It is not stimulating or satisfying. This is due to the focus on how many reports we can get out every day.
Review from Operations Dept
300 letters is far too small a restriction to convey exactly what is going wrong, but if I had to sum it up communication and lack of care for the product over profit are things that I believe are wrong and as for how to fix it we need to communicate and care about what it is we are providing.
Review from Operations Dept
constantly set up to fail. The past couple years have been the worst I have experienced. Not provided with the resources and IT assistance that is needed to do the job. Communication is poor on issues regarding IT permissions. Clients are very upset with us and there is nothing an individual can do.
Review from Operations Dept
More focus on getting staff and technology in place to properly serve customers.
Review from Operations Dept
Not everyone can do everything. I'm struggling with working 3 chats at the same time. I'm better on the phone
Review from Customer Support Dept
The work load needs distributed differently for the team that works directly with the states and they need further training. FA always puts one big client first and makes sure everything for that client is perfect, while the smaller clients are put on the back burner.
Review from Operations Dept
We are all divided to individuals with a large volume of unsustainable work loads. Everyone on my team always seems stressed out. Team leads do their best to keep moral positive, but with a lack of a voice from upper management we feel like the unheard. The ratio of give and take is completely off
Review from Operations Dept
clear goal to employees are very important
Review from HR Dept
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