First Advantage Employee Reviews

Meaningful work that continues to challenge me and a leadership team that encourages and empowers me to be curious and try new things.

Review from HR Dept · Posted 5 days ago

Positive and enriching. Opportunities to continuous learning and contribute meaningfully while working in a supportive environment.

Review from HR Dept · Posted 5 days ago

I really like First Advantage, it's growing very fast, but I do think they need to pay regional workers better.

Posted 8 days ago

Overall, it’s been a positive experience—I enjoy the team, the work environment is supportive, and I feel like I’m able to contribute and

Review from Marketing Dept · Posted 8 days ago

Overall, I have truly enjoyed my experience at First Advantage. Its mostly positive and lean into work amd deliverables where i have greater control and align with KPIs

Review from Marketing Dept · Posted 8 days ago

They share the company's strategic direction quarterly in town halls and connect it to purpose which helps me see the meaning in what I do each day.

Review from HR Dept · Posted 5 days ago

Collaboration, Empowerment, Direction and Commitment

Review from HR Dept · Posted 5 days ago

They love what they do and they are always looking for ways to grow and expand our company.

Posted 8 days ago

They have a solid vision and keep us moving forward. They trust people to do their jobs.

Review from Marketing Dept · Posted 8 days ago

They truly care about what's best for our customers.

Review from Marketing Dept · Posted 8 days ago

Pay does not match expectations. Executives are getting 480% & 510% pay increases in a single year. Those at the bottom, that are already overworked, a measly 2-3%. Don't expect employees to believe leadership cares about anything but the bottom line $$.

Review from Operations Dept · Posted 9 days ago

Transparency and trust. Value your employees, including the ones you have via acquisition.

Review from Customer Success Dept · Posted 12 days ago

Be impartial, no favoritism or retaliation for answering these types of surveys.

Review from Operations Dept · Posted a month ago

caring about employee needs and expectations

Review from Operations Dept · Posted a month ago

leading by example- answering questions-communicating- stop micromanaging.

Review from Operations Dept · Posted a month ago

I feel my value is recognized fairly via compensation.

Review from HR Dept · Posted 5 days ago

Package is aligned with Market Equity

Review from HR Dept · Posted 5 days ago

The best part of my compensation package is my annual bonus

Review from Marketing Dept · Posted 8 days ago

Money paid and bonuses provided.

Review from Marketing Dept · Posted 8 days ago

Health Insurance for my parents

Review from HR Dept · Posted 8 days ago

I think I'm underpaid, based on my expectations and the amount of work.

Posted 8 days ago

Regular reviews to make sure pay stays competitive.

Review from Marketing Dept · Posted 8 days ago

feel undervalued when my efforts and responsibilities are not adequately recognized in my compensation. Better alignment with market standards, performance-based increments, and clear growth opportunities would help me feel more valued and motivated.

Review from HR Dept · Posted 8 days ago

Simple: Either lower your expectations of employees, decrease the excessive and inappropriate workload, or increase the pay. There is no other way to convey that you truly value about your employees.

Review from Operations Dept · Posted 9 days ago

Recently, I'm always concerned about my job security. Also, increase and salary is not competitive given my tenure and the current economic crisis.

Review from HR Dept · Posted 9 days ago

Everyone is willing to help one another and recognize we are working toward a unified goal/outcome.

Review from HR Dept · Posted 5 days ago

Collaboration, Motivation, Strategy, Teamwork and Partnership

Review from HR Dept · Posted 5 days ago

Teamwork is always #1, everyone is always happy to help.

Posted 8 days ago

We communicate well and keep things moving. We?

Review from Marketing Dept · Posted 8 days ago

Truly care about each other, aligned on goals, doing what's best foundationally to scale the business, shifting deliverables to what can be measured.

Review from Marketing Dept · Posted 8 days ago

they should be polite while interacting and solving the queries

Review from Operations Dept · Posted a month ago

Be more proactive in taking additional tasks that will help them grow professionally within the company.

Review from Admin Dept

Being less judgemental and more willing to teach. If someone doesn't know, Be willing to use that as a TEACHING moment. Due to this I rarely ask anything, I research myself and exhaust ALL resources which has made me become an better, and more independent agent. I rarely call Level 2 BI or DT

Review from Customer Support Dept

Nothing only really interact when something is needed.

Review from Customer Success Dept

So, we are all on the same time, working to retain our clients. When we reach out for help, they should be willing to help no matter what. Like our clients, we also get directed to different departments, procedures, etc.

Review from Customer Success Dept

People truly embody and live out our values every day.

Review from HR Dept · Posted 5 days ago

Collaboration, Inclusivity, Flexibility, Trust, Teamwork, Recognition, Appreciation, Open Communication

Review from HR Dept · Posted 5 days ago

The people and being a global company.

Posted 8 days ago

There’s a good balance between getting wo

Review from Marketing Dept · Posted 8 days ago

Fast-paced, we celebrate wins, strong collaboration with most groups

Review from Marketing Dept · Posted 8 days ago

the salary compensation should be good so that employee is satisfied and happy to work and continue with company

Review from Operations Dept · Posted a month ago

Make is easier for employees to get information and contact others. It is very hard to know who to contact and what is expected

Review from Operations Dept

Equal and unbiased opportunities to showcase our skills.

Review from Operations Dept

leadership should be more mindful of the employees' needs.

Review from Operations Dept

Competitiveness, Recognition, Reward, What does Success look like

Review from Customer Support Dept

The transparency and openness was refreshing

Review from HR Dept

THE INTERVIEWER WAS VERY POLITE AND PROFESSIONAL

Review from Operations Dept

The Skill Test and In-Person Interview.

Review from HR Dept

It was transparent and fast

Review from Operations Dept

Seeing that my work has an impact.

Review from HR Dept · Posted 5 days ago

Working with supportive and collaborative team. Learning new things and growing professionally

Review from HR Dept · Posted 5 days ago

Working on new creative campaigns.

Posted 8 days ago

Opportunities to learn and grow. Feeling like my work actually makes an impact.

Review from Marketing Dept · Posted 8 days ago

Working on deliverables that are strategic and will drive revenue

Review from Marketing Dept · Posted 8 days ago

The workload is excessive & demands high. The pay is the opposite. This is not a new complaint. It has been ongoing for 10+ years. If FA cared, they would have already taken action. No worries, the employees know nothing will actually be done to improve this except aiming hot air towards us.

Review from Operations Dept · Posted 9 days ago

Executive leadership only cares about the bottom line, they do not actually care about the customer experience or the well-being of employees.

Review from Customer Success Dept · Posted 12 days ago

the HR are not clearly communicating about the compensation package in case an employee gets promoted to a certain leve. atleast they shoud hold one on one discussion with the promoted employee and explain them about their revised salary package rather than just uploading on the work day

Review from Operations Dept · Posted a month ago

micromanagement - not hearing or accepting alternate ways or opinions- do it this way b/c we said to- even when it is against the consumer request or best interest

Review from Operations Dept · Posted a month ago

Upper management does nothing to help alleviate work overload.

Review from Operations Dept · Posted a month ago